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Columbus Worthington Air
- Appliances & Repair
- Columbus, OH
About this business
Established in 1936, Columbus Worthington Air has installed in more than 50,000 homes throughout Central Ohio. With over 40 service vehicles to meet your home and business heating and cooling in Columbus, Ohio, Columbus Worthington Air is one of Central Ohio’s most experienced and reliable service and installation company. With same day service seven days a week, including holidays and night service, Columbus Worthington Air has provided reliable services across the Central Ohio area to tens of thousands of homes and b... read more
Location details
6363 Fiesta Dr, Columbus, OH, 43235, United States
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I scheduled an appointment last week for a A/C Service for today, July 1, 2020. I was told the technician will be at my place between 8 a.m. and 12 p.m. I got up early to prepare prior to 8 a.m. I got a call at 10:30 a.m., from a "Will" Fix it representative canceling my appointment and requesting to reschedule the following week. Totally disappointed and a waste of time.
Decided to give ARS a try for maintenance on my AC. Nick was a great technician, very informative, and very professional. Would highly recommend to anyone in the area.
Business response:
*****, thanks for taking the time to share your feedback! We are pleased to hear about your experience with NIck. It's team members like Nick who help to make ARS/Rescue Rooter great. We look forward to being of service to you.
Incompetent and dishonest. First technician said furnace not installed correctly and a/c dead bc flue not blowing. Two techs came almost two weeks ago and were unable to repair it. We made a new appointment for today between 12 and 4. At 1 I called and office said they’d be coming. I called again at 4 and office said will not come at all!! Stay away from this rotten company.
We called because our AC quit working and our new Nest Thermostat told us what the problem was. Ray came out the same afternoon, unplugged a drained line and had us up and running in 20 minutes. We have used ARS for years. They are always Respond quickly and their techs are always polite and respectful
They are in desperate need of help in their scheduling department. They give you a 4 hour window, but they do not always follow through with this commitment. When they are unable to arrive in the scheduled time period, there should at least be a phone call to the customer advising them of this delay. On two separate occasions recently, I was told they would be there between 8 a.m. and noon. However, they did not arrive at my house until between 3 and 4 p.m.. I feel that if I charged them $10 for every hour that I waited for ... read more
Business response:
****, thank you for sharing your experience. With each customer, we strive to provide top level safety and protection. We acknowledged your feedback and we will be sharing this information with our team so that we can improve our customer experience not only for you but for future customers. Please visit our website, at ARS.com to view our COVID-19 protocols, as the health and safety of employees and customers is our top priority. Please reach out to our Quality Assurance Manager, Jessica at (941) 377-0153 so that we can add... read more
We had an issue with our AC and had another company diagnose the problem. We ended up contacted Aksarben heating and Air as they are the company that installed the unit in 2013. We were concerned that the unit was only 7 years old and malfunctioning and were told the parts warranty was valid. We told them what the other company diagnosed and they said they would have to send a tech out to figure out the issue themselves which we agreed to. They said there would be an 89 dollar service fee. They ended up charging us 300 dolla... read more
Business response:
Danielle, we appreciate you reaching out to us and sharing your concern. We do not want you to feel this way. Customer satisfaction is a top priority for us and we want to resolve your issues and meet your expectations. We want to provide you the service you deserve. Allow us the opportunity to attempt to make things right and please reach out to our Quality Assurance Manager, Melanie at ************** so that we can address this matter further, or, if you prefer, please call Corporate Customer Relations at ************
Always on time, professional, courteous, well groomed and properly dressed. Good and efficient service.
Business response:
*****, thank you so much for a great review. We work hard at ARS/Rescue Rooter to provide our customers the best service experience for all of our customers no matter if they are receiving heating, air conditioning, indoor air quality, plumbing, drain cleaning, or sewer line services. Thank you for choosing us and please don't hesitate to recommend us to your family and friends.
I ALWAYS have a great experience with the technicians at Brothers. Bottra was no exception. He came in, analyzed our problem, and had it fixed in 10 minutes, at minimal cost. Whenever we have a plumbing or HVAC problem, Brothers is the only company we've called for over 15 years. **** **
Anthony was great!!! Excellent service! Will use Aksarben service again
Business response:
Thank you Jerry! We always appreciate the kind words from our customers and you taking the time to leave us this review. We look forward to helping you in the future.
Frequently asked questions about Columbus Worthington Air
How is Columbus Worthington Air rated?
Columbus Worthington Air has a 4.2 star rating with 3,801 reviews.
When is Columbus Worthington Air open?
Columbus Worthington Air is open now. It is open 24/7.
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