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Cleverbridge, Inc.
- Real Estate
- Chicago, IL
About this business
Location details
350 N Clark St, Ste 700, Chicago, IL, 60654, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
I wanted to cancel my subscription before getting charged. I couldn't find a way to do it. I don't have an active subscription, so I am unable to contact support. In the meantime, they keep trying to charge my card. I can't find any way to get them to stop. The support link in the email leads to a page stating if I have a premium subscription I can email. There is no phone number. The only way to get in touch is to use the community forum. I see lots of people with similar problems. They replied to my request for help with a... read more
Business response:
We apologize for the experience. The subscription in question was for an Avira software subscription renewal, which was declined. The renewing process has been canceled.The software publisher Avira recommends customers to create an account for all subscription management access at: https://my.avira.com/First-time customers can create an account. If a password help is needed, please click on 'Forgot your password'. Within the Avira account, customers will be able to connect directly with Avira team for any further assistance.
Support is horrible. With the windows update then I decided that I didn't like it, so I attempted to delete it. The Cleverbridge software stopped working. I tried for over a week to get support. Where they directed me required a CD. I tried to tell this HELP LINK this but I was sent to the same place. I wrote that my ability to download my purchase expired on December 14; I wasn't helped.Anyway, when you buy something from this place, it doesn't matter if you extend your ability to download it disappears. It doesn't matter i... read more
Business response:
Sorry for your experience. cleverbridge provides e-commerce platform service to software publishers, and we assist in processing orders and payments for customers. cleverbridge does not make any software. The interaction as described was directly with the software publisher's team. If your software order was processed by cleverbridge, please contact us for any assistance at:https://support.cleverbridge.com/hc/en-us We will be happy to assist. Thank you.
My review is zero stars but you do not allow me to leave the zero. The company will not remove my personal and bank information and continues to try charging for subscriptions I did not authorize. They are a scam operation to steal money.
Business response:
The customer had a software subscription renewal that was never canceled. cleverbridge provides e-commerce platform service to many software publishers and assists in processing orders. cleverbridge has refunded the full amount and sent a confirmation to the customer.
I bought a software from this company under Cleverbridge/Roxio. They came with a new update a few days after and expect us to upgrade paying a high price, instead of giving a free upgrade. I noticed this upgrade right a day after the 30 days money back guarantee. When chatting with customer support they assumed I wanted a refund, idea that wasn't in my mind when I contacted them and I was disconnected from the chat right after he told me, that I was out fo the refund period. I just wanted to see if there was a free upgrade f... read more
Sent me a fake activation code. ************* avoid!! Save your money
Business response:
We do not have any purchase records for the customer under the submitted name and email address. Please contact us and we will be happy to assist. Our direct customer support phone number is **************.
How is this company allowed to do this - repeatedly? The ******************** doesn't do anything to these thieves! And they do not compensate you for the time you have to spend to reverse charges! If we all filed with small claims court, printing out the ******************** reviews alone, and asking to be compensated at $25.00 an hour and $1,500.00 for the distress of knowing that this company has committed fraud against us, that would make this company accountable. "
Business response:
We apologize for the experience. cleverbridge provides e-commerce platform service and processes payments for different software publishers. The charge in question was for a subscription renewal for ********* Desktop for ******************** license. If a refund is needed, please kindly confirm to our email, or contact us directly at **************. We will be happy to assist.
I have never purchased a product from this company; however, I noticed an auto-renewal billed to my ****** account. As soon as it was disputed the company claims they suspended any future billing. This is fraudulent activity by this company and is meant to exploit individuals who might miss an unauthorized auto ****.
Business response:
We apologize for the experience. cleverbridge provides e-commerce platform service and does not make any software. A charge processed by cleverbridge could be for a new software purchase or a subscription renewal. We do not have any purchase record for the customer under the submitted name and email address. Please contact us and we will be happy to assist. Our direct customer support phone number is 1-866-522-6855.
This company employs a bait and switch option when it comes to utilization of there services. Consumer Beware. When purchases a 30 day trial of any of there products they negate to inform you that you will be billed again once the 30 period has expired. An additional charge to your credit just mysteriously appears. So buyer run as far away as you can from this sham of a company.
Business response:
We apologize for the experience. cleverbridge provides e-commerce platform service and does not make any software. The customer had a subscription service and never contacted cleverbridge directly to request a refund. The customer had contacted the software publisher directly and received a refund for the subscription renewal on April 11, 2021.
DO NOT PURCHASE THEIR SOFTWARE!!!! I purchase their data recovery software to retrieve files from a damaged SD card, their free software says it has found 21,000 files ready for recovery. After purchasing the software none of the 21,000 were recoverable. Only reason I decided to try it was their website offers money back guarantee. But you don't realize that their guarantee involves you jumping through hoops including multiple emails back and forth describing all sorts of details, Setting up a remote session in the late afte... read more
Business response:
We apologize for the experience. cleverbridge provides e-commerce platform service and does not make any software. The customer never contacted cleverbridge directly to request a refund and had interacted with the technical support from the software publisher. cleverbridge has refunded the customer's order as a courtesy on March 29, 2021.
Frequently asked questions about Cleverbridge, Inc.
How is Cleverbridge, Inc. rated?
Cleverbridge, Inc. has a 2.1 star rating with 151 reviews.
When is Cleverbridge, Inc. open?
Cleverbridge, Inc. is open now. It will close at 8:00 p.m.
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