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Cleverbridge, Inc.
- Real Estate
- Chicago, IL
About this business
Location details
350 N Clark St, Ste 700, Chicago, IL, 60654, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
I'm only giving 1 star because I can't give you a 0. After 3 days of attempting to install winzip pro suite, and several interactions with the so-called tech support team, I've given up. This is one of the WORST technical support and customer support experiences I've ever had... no, on second thought, it is the WORST. The tech support team is located somewhere in Europe/Asia? They work normal hours for their time zone, so, the problem you report today in *** will not get a response until the next day. It is IMPOSSIBLE to act... read more
Business response:
Dear *****, We sincerely apologize for the inconvenience you experienced with WinZips technical support team. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. Upon further investigation, I was able to locate two orders from February 12, ****, associated with your email address: #********* and #*********, both for WinZip Pro Suite. In light of the challenges you faced, we would like to offer you a full refund for both orders. Please confirm if you would like us to proceed wit... read more
wow you support of scam fake "apple IOS" under Malwarebytes also BOTHER ME OF TEXT OVER 236 NOT COOL!! please talk to Cleverbridge on phone on face to face....DONT BE TRUST WITH SCAM ALSO you are broke of law!!
Business response:
Dear ****,We appreciate your message.We regret any inconvenience you may have experienced and assure you that we are here to help resolve this issue. We could not locate any order for Malwarebytes with your details.To provide you with the ***************, could you please share the details of your order? You can reach out to our support team with your reference number by clicking on the following link: *********************************************.Thank you for your cooperation, and we anticipate assisting you promptly.Best ... read more
Product WINSIP *** is super expensive and includes unnecessary features I do not need or ask for. Denies download of the product after a short time even after payment. automatically charges my credit card. unable or impossible to contact the company. Just about impossible to contact the service persons. I an trying to cancel out of a $110.00 bill charged to my **** but it is moving hard - very hard.
Business response:
Hello ***********,I'm pleased to inform you that your refund has been successfully processed today, January 11, ****. An official credit note will be sent to you in a separate email from our system. If you don't receive it within the next few hours, please check your spam or junk folder.Rest assured, everything has been sorted on our end, but it may take up to five to seven business days for the refunded amount to reflect in your account.Furthermore, your subscription has been canceled, eliminating any concerns about future ... read more
Tried CCleaner Pro for maybe a day under the free trial. Before the full trial was over, I was charged. It is Christmas time and I am a single mother trying to make it through. I need a refund ASAP!!!!
Business response:
Dear ******,I'm delighted to inform you that your refund was successfully processed on December 23, 2023. A separate email from our system containing your credit note was sent to you on the day of the refund. , Additionally, your subscription has been canceled, ensuring you won't incur any further charges.Should you require any further assistance now or in the future, please don't hesitate to contact our team directly at:*************************************************** Best regards,**** **************** Manager
I have been trying to cancel Parallels. There is no direct telephone link. All of the "help" items are "online." However, the process is cumbersome and confusing. The link to cancel says that the cancellation is on the email--it is not. Do not buy Cleverbridge products. You can't cancel them. You cannot call. Email is useless. The help online is useless.
Business response:
Hi ******,I am sorry for any frustration. I have reached out to you via email that you will receive shortly confirming that your Parallels purchase is not subscription based. This means you have a one time payment and no future billing will occur. This is the reason for no cancellation option on your email.If you have any questions feel free to respond to the email sent today. Have a great day!Best,******
I have used WinRAR and CC Cleaner products but I have never had them on auto renewal. I was charged twice in one day by cleverbridge who I have never dealt with before in these products till now. There are no logins or way to set up auto renewal. ****** doesn't use a renewal system. You buy it, you have it. And I no longer use CC Cleaner and it has always asked me to renew and never auto renewed before. Now I've been charged multiple times by Cleverbridge who falsely states on their site how to cancel subscription claiming i... read more
Business response:
Hi ******,CCleaner: Im happy to confirm that your refund for the CCleaner renewal has been processed successfully today, November 13, 2023. Youre going to receive a separate email from our system that will contain your official credit note. If you don't see it within the next few hours, please check your spam or junk folder if you have one.Just so you know, everything is taken care of on our end, but it can take up to five to seven business days to get the money back in your account.Lastly, your subscription has been cancele... read more
Charge multiple times per month. Can't even cancel either I tried to cancel 3 separate times even got emails confirming my subscription was cancelled but was still charged for the month
Business response:
Hi ********,Thank you for message. We are sorry for any inconvenience. I was able to locate your order history and can confirm all subscriptions to EaseUS have been cancelled from all billing. You have been refunded on August 22nd and have received email confirmation. If you have any questions about your account, please contact us at:*********************************************.Thank you!-******
Phishing Scam. Not even a clever one at that. Suite ******************************************************************** Is vacant so no such business exists there besides their site providing false information. This business should be shut down.
Business response:
Hi ****,Thank you for taking the time to provide us with your feedback. Cleverbridge works with software companies and provides payment and billing services. We have a dedicated customer support team that is ready to assist you in any questions. If you have received a phishing email we are happy to investigate further. Please don't hesitate to reach out to us so we can ensure that your request is handled properly. *********************************************Thank you!
Unhappy with the company's refund request. It took several attempts to get it filed. When I did get it in; it was for the wrong refund. The transaction of February 15, 2023 was successfully refunded (Thank you). However; the transaction of August 3, 2023, has yet to be resolved. The same product, the same dollar amount. How many of the SAME software products did/do I have? How many auto-renewals do I have to cancel on a product I no longer use!
Business response:
Hi ******,I received your request for a refund, and I wanted to let you know that your refund was processed today, August 18th. Our records confirm that the refund has been completed successfully. You will receive a confirmation email by the end of the day.Please note that it can take up to 5 business days for your refund to reflect on your account.Thank you for your business and please let us know if you have any further questions or concerns.
Frequently asked questions about Cleverbridge, Inc.
How is Cleverbridge, Inc. rated?
Cleverbridge, Inc. has a 2.1 star rating with 151 reviews.
When is Cleverbridge, Inc. open?
Cleverbridge, Inc. is open now. It will close at 8:00 p.m.
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