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Cleverbridge, Inc.
- Real Estate
- Chicago, IL
About this business
Location details
350 N Clark St, Ste 700, Chicago, IL, 60654, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
When I purchased a subscription on 11/2/24, I received a confirmation email that clearly stated my renewal payment date would be 11/2/25 but NO. They charged my credit card $44.95 on 10/3/25 and good luck trying to remove it from your account. I've used the free version for years, got a good promo price but would never recommend this product to anyone over their deceptive renewal process.
When I purchased a subscription on 11/2/24, I received a confirmation email that clearly stated my renewal payment date would be 11/2/25 but NO. They charged my credit card $44.95 on 10/3/25 and good luck trying to remove it from your account. I've used the free version for years, got a good promo price but would never recommend this product to anyone over their deceptive renewal process.
scummy sleaze ball auto renewal tactics that charge your account DOUBLE Pain in the rear to get a refund, but I got one. Now I will never use anything from this company. They know the products are **** so they resort to scam loopholes to steal your money. Shame on every employee who works for this place.
Cleverbridge signs you up and then renews you automatically every year. When your subscription has been reactivated, they send an email indicating such. When you try to cancel, they tell you will have to wait until the end of the year. $31.95 down the tube. No phone numbers are available to reach this rip off company. ************************************** Hello ***,Thank you for your feedback.Were sorry for any frustration or inconvenience caused by this charge. For future reference, refunds can be requested directly on our... read more
Cleverbridge signs you up and then renews you automatically every year. When your subscription has been reactivated, they send an email indicating such. When you try to cancel, they tell you will have to wait until the end of the year. $31.95 down the tube. No phone numbers are available to reach this rip off company. **************************************
There is no way to get a live person at Cleverbridge. They just give you the run around cause they don't really want to talk to anyone. ****. I would give a zero but not there. Dear *******,Thank you so much for taking the time to share your feedback.Were truly sorry to hear that your experience didnt meet your expectations. At cleverbridge, were committed to providing excellent customer service, and we aim to offer the most accurate and efficient support through our email channel.We did try to locate your order using the em... read more
There is no way to get a live person at Cleverbridge. They just give you the run around cause they don't really want to talk to anyone. ****. I would give a zero but not there.
Business response:
Dear *******,Thank you so much for taking the time to share your feedback.Were truly sorry to hear that your experience didnt meet your expectations. At cleverbridge, were committed to providing excellent customer service, and we aim to offer the most accurate and efficient support through our email channel.We did try to locate your order using the email address provided, but unfortunately, we couldnt find any recent charges or previous interactions with our team. To ensure we can assist you properly, please submit a ticket ... read more
Why are they an A+ BBB? This is a scam. I just got a renewal notice after working hard a year ago and thinking I had cancelled and ended all payment. Luckily, ****** sent and alert, I called ****** customer service and they cancelled it immediately. 1. Please explain their rating 2. If so many people have the same issues for years, obviously something is wrong.
Business response:
Dear ******,Thank you for your feedback, and I sincerely apologize for the unexpected charge.We reviewed our records and found that you had a subscription for CCleaner Professional (1 Year, 1 Home PC), which is billed annually. This subscription has been active since 2023. However, we couldnt find any prior contact from you requesting cancellation before your feedback here. Its possible you may have been in touch with a different provider regarding this matter.To clarify, Cleverbridge processes orders and payments on behalf ... read more
My subscription isn't due until 2/1/2025 but Cleverbridge charged my checking account on 1/2/2025. I neither cancelled nor agreed to continue their service but whichever I choose, they should not charge a month ahead. This tells me they are desperate for customers. I have the plus and have disliked the changes since I got it, Last year the billing took place when due, 2/1/2024.. The year before I was given two free months and subscription was good until April 2024. Why did they not honor that? I did send them an e-mail infor... read more
Business response:
Hi *******,Thank you for sharing your feedback, and we sincerely apologize for the inconvenience this situation has caused.Cleverbridge acts as a payment partner for Piriform, and unfortunately, we do not have direct access to customer accounts or the ability to manage subscription preferences. We understand your frustration, and we'd like to clarify that billing generally follows the same cycle unless the manufacturer decides to adjust it.Your CCleaner Professional Plus subscription order ********* started on 01-Feb-24 and ... read more
Frequently asked questions about Cleverbridge, Inc.
How is Cleverbridge, Inc. rated?
Cleverbridge, Inc. has a 2.1 star rating with 151 reviews.
When is Cleverbridge, Inc. open?
Cleverbridge, Inc. is open now. It will close at 8:00 p.m.
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