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Cleverbridge, Inc.
- Real Estate
- Chicago, IL
About this business
Location details
350 N Clark St, Ste 700, Chicago, IL, 60654, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
Cleverbridge is terrible. I purchase Malwarebytes every year on autorenewal. Received email that they are refunding my autopurchase and that my subscription is canceled. Turns out they receive reports about disputes every day and my CC was listed in error (I confirmed with CC co there are no disputes or blocks). Cleverbridge says it can do nothing, I have to start over. None of their CSRs is empowered to do anything but listen. My take? Cleverbridge is NOT clever - they are dumber than a box of rocks and skirt the edge of et... read more
I was charged for this service 2 years after canceling service.
I submitted an order for software produced by *****. The price was $179.99. It was to be received by download. The order was submitted on 4/15/2019. It is now two full months later. I have received no information about downloading procedures. I have made online contact with *****, but to no avail. As far as I know, the payment, which was submitted in full is gone and I have not the hint of any contact from ***** or Cleverbridge. I suppose that I will have to discuss the matter with **** **** **** and see what can be done. If... read more
Business response:
Thank you for your feedback and we apologize for your experience. cleverbridge partners with different software publishers online and provides e-commerce and subscription billing solutions. The delivery method of your software was through email. Your license information and access were sent immediately after your order was processed. So sorry if our email never reached to you. We understand your frustration and have processsed a full refund on your order as requested. Please contact us should you have any questions. Our cust... read more
I purchased icons from their **** ********** brand (**************.com) for $149 and cannot find the files on my computer. The originally purchase email states to email support at **************.com to get another download link if needed. I have tried to email them 4 different times with NO RESPONSE. I have also reached out to them at info at ******.com and via their contact form on cleverbridge.com. Finally someone responded from their contact form (and advised that they would forward my message to ****** at support at ****... read more
Business response:
Thank you for your feedback and we apologize for your experience. cleverbridge partners with different software publishers online and provides e-commerce and subscription billing solutions. We have reached out to the software publisher and asked for the re-delivery of your software purchase to you. Please contact us should you have any questions. Our customer support team is open 7 days a week (M-F 8 AM-8 PM; SAT 9 AM-4 PM; SUN 10 AM-3 PM CST) and can be reached at: 1-866-522-6855.
I purchased a lifetime CCleaner professional liscense a few years ago for two computers that I still use. The company apparently went through a leadership change and now have changed the rules so that this liscense requires an annual fee. There is a thread about it on their forum at least 6 months old now and they are not acknowledging this change. I would recommend staying away from this group.
This company advertises a "one time" service and continues to bill for it annually. I tried calling twice and was left on hold for exactly 10 minutes 20 seconds each time and then hung up on. Then I wrote an email and they wrote back saying that they cancelled my account but they will not refund my money. I had to go to my bank to resolve it with them instead and did get my money back.
Business response:
Thank you for your feedback and we apologize for your experience. cleverbridge partners with different software publishers online and provides e-commerce and subscription billing solutions. While you have disputed the renewal charge with your bank, cleverbridge was never contacted in regard to a refund request. We certainly would be happy to assist. Please contact us should you have any questions. Our customer support team is open 7 days a week (M-F 8 AM-8 PM; SAT 9 AM-4 PM; SUN 10 AM-3 PM CST) and can be reached at: 1-866-... read more
Who the heck are these people and how the heck do they get access to credit card numbers or ****** funds? Yet somehow they seem to charge people for an unsolicited "subscriptions."
Business response:
Thank you for your feedback. cleverbridge partners with different software publishers online and provides e-commerce and subscription billing solutions. We will be happy to assist customers with any questions about charges from cleverbridge. Our customer support team is open 7 days a week (M-F 8 AM-8 PM; SAT 9 AM-4 PM; SUN 10 AM-3 PM in central standard time) and can be reached at 1-866-522-6855.
I was sent an invoice from Cleverbridge without ever subscribing to their service. This company is a complete scam! BEWARE!
Business response:
Thank you for your feedback. cleverbridge partners with different software publishers online and provides e-commerce and subscription billing solutions. We will be happy to assist customers with any questions about charges from cleverbridge. Our customer support team is open 7 days a week (M-F 8 AM-8 PM; SAT 9 AM-4 PM; SUN 10 AM-3 PM in central standard time) and can be reached at 1-866-522-6855. cleverbridge was contacted and has provided assistance and complete cancellation of the billing for this customer.
I was charged by Cleverbridge, Inc. without authorization or any advanced warning (not so much as an email or text alert) more than six months after my last interaction with the company (via Parallels, VM software). I briefly used said software, but was very dissatisfied with performance and the general clunkiness of its interface. (their software is garbage but that's not the issue here). Anyways, I was surprised to find that although I believed my Parallels account was fully disabled, they had in fact retained all of my pe... read more
Business response:
cleverbridge partners with and provides e-commerce solutions to many different software publishers online. We are happy to assist customers with their refund requests for their software purchases. As of August 27, 2018 cleverbridge has successfully processed a refund for this customer on the same day we received the refund request email. Please contact us for any further assistance. Our customer support team is open 7 days a week (M-F 8 AM-8 PM; SAT 9 AM-4 PM; SUN 10 AM-3 PM in CST time zone) and can be reached at 1-866-522-... read more
Frequently asked questions about Cleverbridge, Inc.
How is Cleverbridge, Inc. rated?
Cleverbridge, Inc. has a 2.1 star rating with 151 reviews.
When is Cleverbridge, Inc. open?
Cleverbridge, Inc. is open now. It will close at 8:00 p.m.
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