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Cleverbridge, Inc.
- Real Estate
- Chicago, IL
About this business
Location details
350 N Clark St, Ste 700, Chicago, IL, 60654, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
Got a free trial for CCleaner for my pc and in trying to stop the free trial. I see that you have to go through Cleverbridge to cancel this free subscription or to stop any automatic renewals. I never received any email from them or CCleaner confirming my free trial so there is no way to stop the free trial using their subscription management page because you have to "use the confirmation email address you used to purchase CCleaner" and then "enter the 9 digit "reference number found in your confirmation email" to stop the f... read more
Business response:
Dear *****,Thank you for your feedback, and I sincerely apologize for any frustration this situation may have caused.A confirmation email regarding the start and end of your free trial was sent on 25-Oct-24 at 3:40 PM to the email address *********************** which you used when signing up. This email included a link to cancel the trial at any time, along with your 9-digit reference number. If you have not seen this email, we recommend checking your spam or junk folder, as it might have been filtered there.Please rest ass... read more
i was charge by Cleverbridge for *************** Repair (ASR) charges for an account which I had officially cancelled and had paperwork showing it. I consider *** a fraudulent software company which loads viruses and malicious software into the registry which is difficult to remove. I was also charged a monthly fee then started receiving large bills of $69.00 every month for no reason. Every call to ASR did nothing and often was transferred to phone with no answers and no VM. Cleverbridge took on this company and is allowing... read more
Cleverbridge charged me an unauthorized transaction of $39.95, I don't know why and I will be demanding a refund.
Business response:
Hi ****,Thank you for sharing your feedback on BBB. I was unable to locate any charges associated with your email address, but we are committed to making things right for you. Our friendly customer service team is here to assist you, so please feel free to reach out to us directly at:***************************************************Please include as much information about the charge as possible when reaching out.Let us know if theres anything else we can do for you. Thank you for contacting Cleverbridge!Best regards,****Cu... read more
Received a charge for 47 dollars that I did not recognize. I went to the site to try and determine what this was and I could not log in. If I purchased something how can I not log in and find out what it is? It is yet ANOTHER ONE of those online subscriptions that you get billed for when people STEAL your accounts. Ridiculous. Get a job scammers. I have a great bank that supports scammers like you. Got my money back and you can't bill that card again. I am going to stop shopping online.
Business response:
Hi ********,Thank you for taking the time to provide us with your feedback. Cleverbridge works with software companies and provides payment and billing services. I was able to locate an order regarding your subscription to Malwarebytes. I am happy to help you with this subscription, if you can reach out to our support team we are happy to assist at:*********************************************Thank you for your cooperation, and we look forward to assisting you promptly.-******
My charge account has charges from an account I stopped in 2022 with CCLEANER and I am still receiving these charges under a different name Cleverbridge. It is impossible to recover your lost money or cancel your account. Cancel your charge card and have a new one sent. This company is bad news. I do not think this company deserves a star but they will not accept without a star.
Business response:
Hi JoyThank you for taking the time to provide us with your feedback. Cleverbridge works with software companies and provides payment and billing services, including the makers of CCleaner. I am sorry for any frustration or inconvenience with your CCleaner subscription.I was able to locate your order based on your email address and I can see you reached the CCleaner support team who helped you with a refund and cancellation of your subscription on June, 1, 2024.You should have already received an email with this confirmation... read more
I got up this morning and noticed money taken out of my account for a service, ccleaner, which I have an active account. I did not received an email from ************* but they were mentioned on the response email I got. I looked at my existing ccleaner account which is active and good until May 2025. What the heck is going on here???
Business response:
Hi Patrick,Thank you for your feedback. We apologize for any frustration and we are happy to help you.I have searched our system and did not see you reached out to our team but do not worry we can still assist you. I was able to locate your subscription to CCleaner Professional in our system. You are correct your subscription is valid until May 2025 as you have recently paid your yearly subscription cost on April 8th. I have reached out to you to your email separately with next steps. Please reply directly so we can resolve ... read more
they were not given permission to bill my credit card for a renewal. They just went ahead and did it. I am waiting to see if i get a refund, I don't even have this company as a virus protection plan on my computer.
Business response:
Hi ****,I'm sorry for any confusion but I believe I can explain.I see that you have a yearly subscription to CCleaner Professional Plus that automatically renewed on 25-Mar-24 5:53 PM.We sent you an email confirming your renewal to the address on file, ************************ which had your receipt and order information.We try hard to make sure the renewal process is as clear as possible, so we take several steps to make sure customers know that they have signed up for a recurring subscription.-Its stated in the shopping ca... read more
I was billed for a subscription renewal for a product after I submitted a cancellation request via a glitchy link. I reached out to our rep for the software I was trying to cancel and she claimed that I needed to submit a letter to cancel 30 days before the renewal date. So why is there a cancellation link accessible on your website (that clearly doesn't work)? And where was the email notice before the 30 days that you said you would send so I didn't miss that deadline? And here's where things get really shady. I have reache... read more
Business response:
Dear *****,We sincerely apologize for the inconvenience caused by the unexpected charge for your subscription renewal. We understand the frustration this situation has caused you and we are committed to resolving it promptly.To address your concerns, we have reached out to the manufacturer of the software for their approval to process a refund for your order. Rest assured, we are actively working to obtain their authorization to proceed with the refund.Additionally, we have proactively contacted you via email.Please know tha... read more
I don't think much of this Cleverbridge outfit. I ordered some software called Avira, it's a AV product. I paid the $65 with my cc and got a receipt shortly thereafter plainly stating that it will renew on January of the next year. Today is March 5th!!!! I want to know what happened to the other two months that apparently aren't included. After waiting a few days with NO response from Avira...or Cleverbridge (they like to just pass the buck) I decided I wanted a refund and to not do any business with this outfit. I think the... read more
Business response:
Hi ****,Thank you for taking the time to provide us with feedback. We apologize for the issues you experienced with your purchase.I can confirm that your refund was successfully processed yesterday, March 07, 2024. You should have received a separate email from our system containing your official credit note. If you don't see it, please check your spam or junk folder.Just so you know, everything is taken care of on our end, but it can take up to five to seven business days to get the money back in your account.Support:To ens... read more
Frequently asked questions about Cleverbridge, Inc.
How is Cleverbridge, Inc. rated?
Cleverbridge, Inc. has a 2.1 star rating with 151 reviews.
When is Cleverbridge, Inc. open?
Cleverbridge, Inc. is open now. It will close at 8:00 p.m.
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