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Casa Ford
- Automotive
- El Paso, TX
About this business
Located in El Paso, TX, Casa Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Casa Ford a good one – for the life of your vehicle...
Location details
5815 Montana Avenue, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Excellent service ***************************** was great !!Way to go when you go to casa ford!!!
Business response:
Thank you for the 5 star review! We are happy to hear that our service was great at Casa Ford! We value your review! Have an amazing day!
Service done in a timely manner. Thank you ***********************. Youre awesome.
Business response:
Thank you for the 5 star review! We are happy to hear that **** was able to assist you in a timely manner. Thank you for allowing us to service.
I think you all did a great job in helping me through the process of getting a new truck. Thanks
Business response:
Thank you for the 5 star review! We are happy to hear that you were able to a new truck! Congratulations on the new truck. We appreciate your business!
Awesome, friendly service and with a smile!! Completed the required maintenance as promised.
Business response:
Thank you for the 5 star review! We are happy to hear about your visit! We appreciate your business!
We reserved a new Bronco before they were released. As part of the reservation you had to put down a $100 hold basically. We read the terms from top to bottom all the small print stated that either 1. If you don't purchase the vehicle the reserve fee is returned to the person or 2. the reserve fee could be used towards the purchase of the vehicle.There was no mention that if you chose to not purchase the vehicle Etc that Casa Ford had the right to keep your *************** had the right to keep your money you would be refund... read more
Business response:
We're truly sorry to hear about your experience with the reservation process. Your feedback is important to us, and we would like to investigate this matter further to ensure a fair resolution. Please reach out to our customer service team at ********************** with your reservation details, and we'll work to address your concerns promptly.
************** was helpful in establishing my expectations on the timeline for the repair and in managing my claim to my extended warranty provider.
I've been using Casa Ford since **** and have always been please with their knowledge and expertise, until yesterday, 11/02/2023. I took my 2012 F150 FX2 EB in for an oil change, tire rotation, and a Multi-point Vehicle "Inspection" (****). Current miles: ******... yes, that's 38k miles is not a typo. The Service Tech who performed the **** recommended a few additional services. 1. Fuel Filter DUE - Failed. 2. ****** Air Filter DUE - Failed. 3. ****** Coolant DUE - Failed. 4. Cabin Air Filter DUE - Failed. 5. Spark-plugs - F... read more
Business response:
We appreciate your loyalty to Casa Ford over the years and sincerely apologize for any inconvenience caused during your recent visit. We take your feedback seriously and will addressed the concerns with our team to ensure a more accurate and transparent service experience moving forward. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
Great customer service **** goes far and beyond to make your experience more than excellent always exceeds my expectations. Truely the best customer service in *******
Business response:
Thank you for the 5 star review! We are happy to exceed your expectations. We appreciate your business!
My experience with my Service Advisor ****** was the best I have ever had. He truly exceeded my expectations. When the car was done, he offered to deliver it to my business. Casa Ford service offers the highest level of car care in *******. Great job by all.
Business response:
Thank you for the 5 star review! We are happy to hear that your Service Advisor ****** exceeded your expectations. Thank you for choosing us and allowing us to serve you. We appreciate your business!
Frequently asked questions about Casa Ford
How is Casa Ford rated?
Casa Ford has a 4.5 star rating with 7,358 reviews.
When is Casa Ford open?
Casa Ford is open now. It will close at 9:00 p.m.
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