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Casa Ford
- Automotive
- El Paso, TX
About this business
Location details
5815 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Overcharged? On 5/27 Wife was driving to ********** *******appoint. Lost power in 2015 Ford Fiesta, called ****** * and car sent to Casa Ford. Casa Ford kept car 7 days for new water pump, parts total about $200, Labor $875. Picked up car on 5/24, drove four (4) miles towards home. Car lost power, Casa Ford sent tow truck, examined and said problem with gasket (they previusly replaced in original repair) and they want $1200 more. Wife asked to speak to **********, his secretary said gone for the day (mid-afternoon weekday) S... read more
Business response:
Thank you for taking the time to leave us your feedback and regret to hear that customer service during your visit was not up to par! We apologize and want to do all we can to make sure you are taken care of! Your feedback will certainly be shared with our Executive Management and they will be in touch with you! We care about customer service and always want to ensure that we do all we can to make sure you are taken care of. We certainly hope we have the opportunity to restore your faith in our services and look forward to s... read more
Such great experience with Casa Ford especially when I first encountered the service lady.
Business response:
Thank you for the kind comments about our Casa team and glad we were able to exceed your expectations! We are always here when you need us and appreciate you being part of our Casa Family! Have a great day!
**** was awesome in taking care of my Lincoln Continental. Service was quick and easy and I would definitely recommend Casa Ford to everyone for their vehicle services and maintenance needs.
Business response:
Thank you so much for the kind review and glad to hear that our team took such great care of your Lincoln! We appreciate your business and are always here when you need us! Have a great day and thank you again for the kind words!
******** ******* provided excellent service. I really appreciate her professionalism and commitment to customer service.
Business response:
Thank you for the awesome feedback and we are glad we were able to exceed your expectations! Customer service is most important to us here at Casa and are glad to hear that our staff took great care of you! We appreciate your business and look forward to your next visit! Thank you again!
I want to thank ****** ******* and ***** for helping me with the purchase of my car. They really took the time to explain me everything.
Business response:
Thank you for the awesome review and feedback on our team! We are glad they took the time to make sure that you understood everything on your new vehicle! Congratulations to you and we look forward to your next visit! Have a great day!
Excellent job at installing my recall airbags. Service was done at home took less than 20 min.
Business response:
Thank you for the kind feedback and positive review on Casa Ford. We are glad that we were able to get this recall resolved for you and it was done quickly. We appreciate your business and are always here when you need us! Have a great day!
Very professional staff. Excellent job repairing my car. Would highly recommend you!!!
Business response:
Thank you so much for the great feedback on our team and so glad we were able to fix your car and would recommend us! We are glad you are a part of our Casa family!
Everyone has been kind, helpful, and professional that I have interacted with. Every associate encounter has been positive. I encourage you to get your vehicle from here!
Business response:
Thank you for the kind comments on our team and so glad to hear that everyone was kind, helpful, positive and professional. We appreciate your referral and are always here when you need us! Have a great day and we appreciate your business!
Everything was great and everyone was very professional. They helped me with all my needs in a timely manner.
Business response:
Thank you for the kind comments about our Casa team and glad we were able to exceed your expectations! We are always here when you need us and appreciate you being part of our Casa Family! Have a great day!
Frequently asked questions about Casa Ford
How is Casa Ford rated?
Casa Ford has a 4.5 star rating with 8,367 reviews.
When is Casa Ford open?
Casa Ford is open now. It will close at 9:00 p.m.
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