This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Casa Ford
- Automotive
- El Paso, TX
About this business
Located in El Paso, TX, Casa Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Casa Ford a good one – for the life of your vehicle...
Location details
5815 Montana Avenue, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Everything was great and everyone was very professional. They helped me with all my needs in a timely manner.
Business response:
Thank you for the kind comments about our Casa team and glad we were able to exceed your expectations! We are always here when you need us and appreciate you being part of our Casa Family! Have a great day!
******** ******* helped me out a lot and gave me details before and after when I took my car in and gave me more details that my transmission and coolant can be done separately also on Saturdays
Business response:
Thank you for the * **** review! We are so happy that we were able to assist you with your vehicle needs. Thank you again for your feedback! We appreciate your business! Have a great day!
When I called and described my situation, the young lady in the service department was so kind and helpful. I was extremely happy and surprised that the mobile unit would come out to me. The dealership I bought my vehicle from wouldn’t. The tech arrived early, had to go pick up the parts and was done before noon. I am telling anyone who will listen to me to use Casa Ford service. Thank you!!
Business response:
Thank you for the * **** review and taking the time to leave us such a glowing review! We are thrilled to hear that you had a positive experience with our service department and that we were able to exceed your expectations by providing convenient mobile service and prompt repairs. We're glad to hear that our team was able to assist you with your vehicle needs in a friendly and helpful manner. We're committed to providing exceptional service to all of our customers, and we're glad to see that our efforts have paid off. We tr... read more
Made an appointment for routine service, was in and out within an hour. ********was efficient and friendly, she's been great to work with for routine maintenance
Business response:
Thank you for the * **** review and talking the time to review us! We are happy to hear about your experience with our service department. Thank you for your review! Have a great day!
The finance manager at eight $8000 of insurances that I told him I didn’t want Casa Ford ** ********** * ***** *** ** ********* **** **** * ***** *** **** **** ******** ** ** ****** ** **** ******* **** ***** ***** ***** ** ********** **** *** *** *** *****
Business response:
Thank you for sharing your concerns with us! Customer service along with full transparency is something that is very important to us at Casa Auto Group. We offer products to us customers that are intended to protect you and your vehicle. All available options should have been discussed with you and also require your signature. We would like to see if we can communicate further on the details of your experience and see if we can go over any possible options to regain your faith in our services. You can email us at ***********... read more
Bought my vehicle from Casa Ford September 2022 and as of today I have not received my TX registration. The tag that I have on my vehicle expired November 19. The last time I went in to see what was going on with my plates I was told that because the previous owner, who has since passed on, signed the title in the wrong place, the application to change the title had to be re-submitted. I was also told that they could no longer issue me a new tag and that I could pay for it and that I would be refunded the cost. I went to a t... read more
Greed. I placed an order for my Bronco in 2020 when nobody was buying cars. Now it’s finally ready in October 2022 and they want to charge me $5,000 over MSRP. I get it, supply and demand and they aren’t obligated to honor sticker, but what a bad way to treat a loyal customer. *********** * ****** ***** *** ***** **** ** *** *** **** ***** ************ Don’t buy anything from them. ****** ** ***** ********* ******* ** *** *******
Back in December of 2021 I asked about the process of ordering a 2022 F250 and I was told by a sales manager the price would be MSPR plus freight and no additional fees except tax and registration. Based on his answer because I knew two other places were charging more then the window sticker which includes freight. I had them place the order, which I built in the Ford website. When the truck was about to be delivered they told me now there is a $5,000.00 market adjustment markup* ** **** ******** ***** ** ***** *******. I su... read more
Business response:
Mr *******, we are sorry that your buying experience did not go as you expected. Market Adjustment Markups may appear like unnecessary price hikes, but it is important to remember that just the cost of gasoline alone, skyrocketed between December '21 and March '22. Factor in ongoing issues with the new vehicle supply that dealerships nationwide are experiencing, and the growing demand for new vehicles consumers are in the market for; markets reflect with inflation and (in this case) adjustment markups. These things are affec... read more
I ordered a 2022 Ford Maverick December 20, 2021 with an estimated 3 to 6 month delivery. My vehicle was scheduled to be built 7 March 2022, so I contacted Casa Ford 10 March 2022 to discuss the window sticker price. I went to Casa Ford 11 March 2022 with a copy of my window sticker to show to my salesman. The window sticker price was $26,340. My salesman returned and said there would be a $5000 market adjustment fee added. I asked to see the Sales Manager, who came to me 45 minutes later. I said I would buy the truck at the... read more
Business response:
Mr. *****, thank you for your feedback. I am sorry your experience was not the best. Unfortunately, the current market, (and even Covid) has affected everything from milk, eggs, cars, houses, and even gas! There are addendums added to specific vehicles, these days, that are in high demand. At the end of the day, we are consumers, too; and we are feeling the affects of this as well. As a result, we do our best to keep these markups to a minimum until everything finally settles down. Thank you again for your review, and have a... read more
Frequently asked questions about Casa Ford
How is Casa Ford rated?
Casa Ford has a 4.5 star rating with 7,358 reviews.
When is Casa Ford open?
Casa Ford is closed now. It will open tomorrow at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com