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Casa Ford
- Automotive
- El Paso, TX
About this business
Location details
5815 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Service advisor wasn't very helpful or informative at all looks like she wasn't very helpful seems to she does not like her job she told me I needed an alignment when I had one when I purchased my tires at ****** tires she did not offer a opportunity to purchase my tires at Casa Ford!!
Business response:
We're sorry to hear about your recent experience and appreciate your feedback. It's important to us that all our customers receive clear and helpful information. We apologize if our service advisor fell short of that standard. Well review this with our team to ensure better communication and support in the future. If you have any additional concerns or need further assistance, please feel free to reach out to us directly. Thank you for bringing this to our attention.
Ive had my MKX services at Casa since it was new. Always had concierge service, which means they bring out a car trade my car take my car in and repair it. Then swap cars back after it was ready. This past one for whatever reason I was not able to get the service concierge to talk to me. I left several messages and did not receive a call back. so I set up an appointment online which had several items it was supposed to happen such as the tire rotation which I know didnt happen because the left front tire had 28 pounds of air... read more
Business response:
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience and that it didn’t meet the high standards you’ve come to expect from us. Your continued trust in us as a long-time customer means a lot, and it's concerning to hear that our concierge service and attention to detail fell short this time.Please know that this is not the level of service we strive to provide, especially for our valued Lincoln owners. Please reach out to us for further assistance. Thank you again fo... read more
I took my truck in for an oil change and mentioned it was making a peculiar noise. My service manager, ******, worked with me on getting everything done and was able to utilize my warranty to help save money! I appreciate all the efforts which started from when I purchased the truck and ***** worked with me on getting the best deal.
Business response:
Thank you so much for your wonderful review! Were thrilled to hear about your positive experience with ****** and *****. Its great to know that ****** was able to address your trucks needs and utilize your warranty to save you money, and that ***** helped you find the best deal when you purchased your truck.At Casa Ford, we strive to provide exceptional service from start to finish, and your feedback reaffirms our commitment. If you need anything else or have further questions, please dont hesitate to reach out. We look forw... read more
We are satisfied with the service we get in the service department.
Business response:
Thank you for the 4 star review with the service that you received in our service department. Thank you for allowing us to serve you and we look forward to assisting you in the future.
Went to casa Ford for a recall on rear axel. Although I was referred to them by the **** DEALERSHIP on the WestSide in which I would not name. Casa handled it with class and professionalism as always. Thats why when I bought my truck it was from them. The Recall vehicle is my wifes and I bought it from the west side like I mentioned. They basically stated they didnt know how to fix and sent me to Casa took care of me bottom line. ***** did a great job taking care of me. Thanks Casa
Business response:
Thank you for your 5-star review! We're delighted to hear that you had a positive experience with us at Casa Ford. Your satisfaction is our top priority, and we're glad we could assist you with your vehicle needs. If you ever need anything else, please don't hesitate to reach out. We appreciate your feedback and your trust in Casa Ford!
Had an over all good experience, sales, finance, and service were good to deal with, would recommend casa to anyone els
Business response:
Thank you so much for your ******review! We're thrilled to hear that you had a great experience with our sales, finance, and service teams. Your recommendation means a lot to us. We're here to help anytime you need. Enjoy your new vehicle, and thanks for choosing Casa Ford!
The financve manager took one look at us and said this is our offer. Take it or leave it. ******** was lovely but even finance didn't even want to answer when he asked why.
Business response:
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your visit to Casa Ford. We strive to provide exceptional service at every step of the car-buying process, including transparent and respectful interactions in the finance department. Your concerns have been noted, and we will address them internally to ensure a better experience for all our customers in the future. Please feel free to reach out to us directly if you would like to discuss your experience further. Thank you ... read more
After agreeing on a sale price and trade value, the dealership started adding additional warranty and add-on. When I stated I didn't want these add ons they backed out of the deal.Later they called back asking if I wanted to "see what they can do" no thanks.
Business response:
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you encountered during your visit. At Casa Ford, we strive to provide a transparent and satisfactory car-buying experience for all our customers.It is never our intention to make you feel pressured into purchasing additional warranties or add-ons. We understand your frustration and regret that this situation led to the backing out of the deal.Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Very helpful and service-oriented team from sales through service. Easy to contact and schedule service.
Business response:
Thank you for your wonderful review! We're delighted to hear that our team provided you with helpful and service-oriented care from sales through service. Your satisfaction is our top priority, and we're glad you found it easy to contact and schedule with us. We look forward to serving you again in the future!
Frequently asked questions about Casa Ford
How is Casa Ford rated?
Casa Ford has a 4.5 star rating with 7,777 reviews.
When is Casa Ford open?
Casa Ford is open now. It will close at 9:00 p.m.
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