This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Casa Ford
- Automotive
- El Paso, TX
About this business
Located in El Paso, TX, Casa Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Casa Ford a good one – for the life of your vehicle...
Location details
5815 Montana Avenue, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
After agreeing on a sale price and trade value, the dealership started adding additional warranty and add-on. When I stated I didn't want these add ons they backed out of the deal.Later they called back asking if I wanted to "see what they can do" no thanks.
Business response:
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you encountered during your visit. At Casa Ford, we strive to provide a transparent and satisfactory car-buying experience for all our customers.It is never our intention to make you feel pressured into purchasing additional warranties or add-ons. We understand your frustration and regret that this situation led to the backing out of the deal.Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Very helpful and service-oriented team from sales through service. Easy to contact and schedule service.
Business response:
Thank you for your wonderful review! We're delighted to hear that our team provided you with helpful and service-oriented care from sales through service. Your satisfaction is our top priority, and we're glad you found it easy to contact and schedule with us. We look forward to serving you again in the future!
You FORDCASA are awesome if there is another word to top up how great your team are and what you have done to our family car I cant thank you enough, customer service at its finest!
Business response:
Thank you so much for the 5 star review! Thank you for allowing us to serve you! We appreciate your business!
Excellent customer service! They even picked up my vehicle for service!
Business response:
Thank you for the 5 star review! We are happy to hear that you had a good experience with excellent customer service!
*** and **** are a great team. Planned to just test drive and move on to next dealership. Walked out with a new car and feeling confident in our purchase. Thank you Casa Ford!
Business response:
Thank you for the 5 star review! Thank your for highlighting our team. We are happy to hear about your experience at Casa Ford!
****** was very knowledgeable and friendly. Got what I needed done quickly and professionally.
Great service! **** was very attentive, showed all the available inventory in the model we were interested in and provided a test drive.
Service Advisor ********************* always gives outstanding and fast service!
Service advisor ***** kept me informed on the status of my truck and work was done quickly.
Business response:
Thank you for the 5 star review! We happy to hear that our service advisor was able to keep you informed on the status of your truck. We are glad to hear that the work was done quickly.
Frequently asked questions about Casa Ford
How is Casa Ford rated?
Casa Ford has a 4.5 star rating with 7,358 reviews.
When is Casa Ford open?
Casa Ford is closed now. It will open tomorrow at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com