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Casa Ford
- Automotive
- El Paso, TX
About this business
Located in El Paso, TX, Casa Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Casa Ford a good one – for the life of your vehicle...
Location details
5815 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
**** ******* did a great job providing recall services at Casa Ford. The team truly delivered excellence. They were very efficient. They kept me informed of the status of my vehicle and returned it in a timely manner. Great Job Casa Ford and ****.
Business response:
Thank you for your wonderful 5-star review! Were thrilled to hear that **** ******* and our team provided you with excellent recall service and kept you informed every step of the way. Delivering efficient, top-quality service is always our priority, and were glad we could meet your expectations.We truly appreciate your trust in Casa Ford and look forward to serving you again in the future!
Our family has always had a great experience at Casa Ford. Whether its a new vehicle or service, they have the best employees. ****** in Service has been a very proficient, friendly, trustworthy advisor that I would recommend to everybody. The employees are always friendly and eager to help. Casa Ford is my #1 Car Dealership/Service provider.
Business response:
Thank you so much for the 5 star review! We are happy to hear that your experience was great at Casa Ford. Thank you for being a part of the Casa family!
***** and **** always take care of me when I take my truck in for service. I leave there knowing I got great service. Theyre the best.*** *.
Business response:
Thank you so much for the 5 star review for Casa Ford. We are happy to hear the ***** and **** always take car of you and your truck. We look forward to assisting you in the future.
worst experience ever buying a used car in Casa Ford el paso, sold me $6000 dlls in waranties with lies on my used car telling me if i didnt buyed waranties loan will not be approved, i new later that finance seller just lied and doesnt work anymore there, also car was very high price of $27,000 dlls, after 8 months i want to get a new car here and they want to give me $10,000 dlls for the car, so now iam $16,000 negative, iam trying to talk to general manager to get help or do a dispute on the deal.
Business response:
Were truly sorry to hear about your experience at Casa Ford. Customer satisfaction is extremely important to us, and we regret that you felt misled during your purchase. Transparency in financing and pricing is something we take seriously, and we apologize if this was not your experience. Please feel free to reach out to us directly so we can discuss your concerns and provide any further assistance or clarification regarding your warranty. Were here to help.
Had a fast and efficient sales experience with ***** *****.
Business response:
Thank you for your 5-star review! We're thrilled to hear that ***** ***** provided you with a fast and efficient sales experience. We appreciate your support and look forward to serving you again in the future. Enjoy your new vehicle!
****** process buying my next new truck. Casa Ford put effort into listening to what I wanted to help find the perfect truck, made the trade-in and buying process painless and fun. I liked that they did the small things - let me choose accessories, added some extras in the deal that really make the experience feel like they are focused on making you happy. Definitely 5 star service Vs other dealers I visited and walked away from.
Business response:
Thank you so much for the amazing 5-star review! Were thrilled to hear that your truck-buying experience with Casa Ford was smooth and enjoyable. Our team takes pride in listening to our customers needs and going the extra mile to make the process as seamless and fun as possible.Its great to know you appreciated the personalized touches, from choosing accessories to adding those extras that made your experience special. Your happiness and satisfaction are always our top priorities!Were honored to have earned your trust and y... read more
I had a wonderful experience since the beginning, this is the best place to buy your next New or Used car in *******, a big shout out to my sales representative, **** ****** for his patience and commitment, best experience buying a New truck, everyone was friendly and attentive, also a big Thank you..!!! To one of the sales managers, **** *******, thank you for making it happen..!!! Thank you guys for showing everything that the good people of ******* represent..!!
Business response:
Thank you so much for your glowing 5-star review! We're thrilled to hear about your wonderful experience at Casa Ford. **** ****** and **** ******* truly exemplify the dedication and care we aim to provide every customer, and were proud to have them on our team. Your kind words about our staff and dealership mean a lot to us, and were grateful for the opportunity to help you find your new truck. Enjoy your ride, and thank you for being part of the Casa Ford family!
***** was an excellent. Great service and very patient. Thank you for everything!
Business response:
Thank you so much for the 5 star review! Thank you for recognizing ***** and the service you received. We look forward to assisting you in the future.
I am very disappointed with Casa Ford. This dealership employs deceptive trade practices, including bait-and-switch tactics, which raises serious concerns about their integrity. I strongly advise others to steer clear of doing business here. I had been considering purchasing trucks for my roofing business, and in hindsight, Im relieved to have avoided that.
Business response:
*****, Im truly sorry to hear about your experience with us and understand your disappointment. We take concerns about integrity very seriously and are committed to improving our practices. Your feedback is invaluable, and I encourage you to reach out to us directly at ********************************** with more details like who you were working with so we can address your concerns further.
Frequently asked questions about Casa Ford
How is Casa Ford rated?
Casa Ford has a 4.5 star rating with 7,390 reviews.
When is Casa Ford open?
Casa Ford is closed now. It will open tomorrow at 8:30 a.m.
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