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Casa Ford
- Automotive
- El Paso, TX
About this business
Location details
5815 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Great service, great service advisor *******. She really knows her stuff. I was in and out and my truck is still functioning great cause of her advise.
Business response:
Thank you for the * ****review! We are happy to hear that ******* was able to assist you on your visit with us at Casa Ford. We appreciate your business and look forward to serving you in the future.
Great service and very friendly staff very dependable service Thank You
Business response:
Thank you so much for the * **** review! We appreciate you taking the time to review us. We are happy to hear that our staff was able to assist you during your visit. Thank you!
Went in for an airbag recall. And came out with no AC working. Casa Ford dealer wants to charge me to fix it when my AC was working when I brought it in for the airbag recall.
Business response:
I'm truly sorry to hear about your recent experience at our dealership, and I want to thank you for bringing this matter to our attention. Your feedback is important to us, and we take it seriously. Our goal is to make this right for you. Please accept our sincerest apologies for any inconvenience this has caused, and thank you for your patience as we work to rectify the situation. If you have any immediate concerns or questions, please feel free to contact us directly at **********************. Once again, we're deeply sorr... read more
***** my service advisor for the maintenance appointment was outstanding in every way he text me when I arrived and if I had any questions ***** would text me giving a progress report or recommendations and when my vehicle would be ready fantastic communications and excellent work was done. Thanks Casa Ford
Business response:
Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that your experience with *****, your service advisor, was outstanding in every way. Our team at Casa Ford is committed to providing top-notch service, and we're glad to know that ******* fantastic communication and excellent work made your maintenance appointment a positive one. Your kind words truly motivate us to keep delivering the best service possible. If you ever have more questions or need assistance in the future, don't h... read more
I have had the pleasure of purchasing yet another Ford Shelby GT 500 with Casa Ford and ****** ********.. He is the best person to buy a high end car from because he knows his business. ****** always assists me end to end by gathering all the necessary documents and working we me all the way through the Ford application and credit approval process. Casa Ford found a gem with him and I highly recommend this dealership for ALL your vehicle needs.******* ***** is also very helpful at pulling all the pieces together in all my ne... read more
Business response:
Thank you so much for your amazing ****** review! We are happy to hear about your experience with us! Thank you for your recommendation of ******! ****** is great! Thank you for allowing us to serve you. We appreciate your business! Thank you again for the review! We are always here for all your automotive needs!
****** my service advisor di a great job in expediting my case. He has great customer service skills. The truck was done at the time he promised and left it running awesome Thank you for your great customer service
Business response:
Thank you for your fantastic review! We're thrilled that ******, your service advisor, provided you with great customer service and expedited your case. We're delighted that your truck was ready on time and running awesome. Your satisfaction means a lot to us, and we appreciate your kind words. If there's anything else we can do for you, please don't hesitate to reach out. Thank you for choosing Casa Ford!
Worst thing I did was get my pre order to be delivered to Casa Ford. I should knew more because, first I stopped going for maintenance. Waiting time for a oil change was about 4 h. Previous truck had recalls and service advisor keep telling me truck was fine and it didn't need it and if I decide to do the recall, I will have to left the truck for minimum a week and dealer won't provide a vehicle for the time the truck will be at repair. * **** ****** * **** ** ******** ******* **** **** ** *** ****** *** ********* ** ** *** ... read more
Business response:
We sincerely apologize for the terrible experience you have described with our store. We always want to make every experience for each of our customers a great one but it’s clear that this was not the case for you. We would love to communicate further on the details of your experience and see if we can help clear things up and go over any possible options to help restore your faith in our services. This is certainly not the kind of experience that Casa prides ourselves on providing to our customers! If you could please reach... read more
**** in service was extremely helpful. Went over and beyond to help me with servicing my vehicle. Highly recommend ****for any issues or concerns you may have.
Business response:
Thank you for the kind comments about our Casa team and glad we were able to exceed your expectations! We are always here when you need us and appreciate you being part of our Casa Family! Have a great day!
Overcharged? On 5/27 Wife was driving to ********** *******appoint. Lost power in 2015 Ford Fiesta, called ****** * and car sent to Casa Ford. Casa Ford kept car 7 days for new water pump, parts total about $200, Labor $875. Picked up car on 5/24, drove four (4) miles towards home. Car lost power, Casa Ford sent tow truck, examined and said problem with gasket (they previusly replaced in original repair) and they want $1200 more. Wife asked to speak to **********, his secretary said gone for the day (mid-afternoon weekday) S... read more
Business response:
Thank you for taking the time to leave us your feedback and regret to hear that customer service during your visit was not up to par! We apologize and want to do all we can to make sure you are taken care of! Your feedback will certainly be shared with our Executive Management and they will be in touch with you! We care about customer service and always want to ensure that we do all we can to make sure you are taken care of. We certainly hope we have the opportunity to restore your faith in our services and look forward to s... read more
Frequently asked questions about Casa Ford
How is Casa Ford rated?
Casa Ford has a 4.5 star rating with 7,777 reviews.
When is Casa Ford open?
Casa Ford is open now. It will close at 9:00 p.m.
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