Carrington Mortgage Services, LLC

Kyle 

on BBB

4 years ago

I have paid my mortgage on time every time. They have continued to call and harass me about a payment and every time they blame it on the system hasnt updated yet. So I paid the mortgage on time, on the 1 st of the month 16 days before the grace period and they are calling asking will I be able to make this months payment when they have clearly cashed the check, monthly payment in full and 7 days later they are calling asking about the payment. Its straight up harassing. Next phone call I will be filing a formal complaint wi... read more

DP 

on BBB

4 years ago

I have been a loyal customer to Carrington for 6 years. I refinanced with them and even brought them on as a new loan provider for a new house. My experience during the new home loan has been extremely frustrating. I have put in several request via email in search of a realistic closing date. My email request have gone ignored for days. It was not until I spoke to the complaint line that I receive a response stating we have no closing date yet. My whole life is on hold and had to struggle to rearrange work days in hopes of s... read more

Heather 

on BBB

4 years ago

Carrington mortgage force placed wind insurance on my mortgage and is refusing to own up to their mistake. I have never had a lapse in wind coverage and emailed documents proving as much, my insurance agent has also been on calls with them and faxed documents over proving my coverage, but they still have refused to remove the force placed policy and refund the funds. My mortgage payment has gone up $400 a month since this has happened causing my payments to get behind because I cannot make the additional payment because I am... read more

loraine h 

on BBB

4 years ago

This is the worst company i have ever dealt with. If you can avoid it do so at all costs. We were using a VA loan to obtain a mortgage . We were scheduled to close on 7/1. Mind you we were buying a house in GA from **. We placed the offer on the house 5/18. The financial contingency was until 6/25. 1st we get tidewatered on the appraisal. ***** was based off of homes that sold in the same neighborhood, 6+ months ago, before this crazy housing market . So we had to go back to the seller who might i add is elderly man with med... read more

Dallas S 

on BBB

4 years ago

They are constantly calling me trying to get me to refinance after I have repeatedly declined. They call me on my personal phone and at work. It's approaching harassment at this point. I'm tired of it." 

Dan A 

on BBB

4 years ago

This is the worst company that I have ever dealt with. **************** sold my Mortage to Carrington and it has been downhill from there. They dont listen, and they put you on forbearance plans without your knowledge. Almost everyone who works there has a bad attitude. The managers are no better. My complaint is soo long that I dont even have the time to write all of it out. The amount of lies these people tell you is astronomical. Every time you call someone else has a different story. I dont understand the A+ rating. Then... read more

Paul K 

on BBB

4 years ago

Had good service from the beginning to the end of the mortgage process. Communication was very strong and consistent. Everything was prepared perfectly for closing and there were no unexpected surprises. Thank you Carrington Mortgage. 

Tracy F 

on BBB

4 years ago

I was in the process of getting a new home and a new mortgage. Thank God just to get away from Carrington mortgage loan servicing. I got a call from my mortgage broker asking me if my loan was in deferment and how could he give me al mortgage when I wasn’t paying my current loan. I had no idea what he was talking about so I called Carrington. I was told by the representative that FEMA made all mortgages that were in Texas during the winter storm be put into deferment because we were declared a national state of emergency by ... read more

Deirdre C 

on BBB

4 years ago

Carrington Mortgage is the worst mortgage company that I have every had to deal with. I have been in mortgage for over 20 years and this company by far has it an all time high on screw up. first, they acquired my loan from Chase, I had autopay with Chase every pay period. I was a month ahead on my payments. Was transferred to Carrington in June 2020. Received a letter from Chase that my autopay will continue with Carrington I did not have to do anything. When Carrington received my loan they also sent letter that I had autop... read more