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Carrington Mortgage Services, LLC

2.4

About this business

Location details

305 W Chesapeake Ave #400, Ste 400, Towson, MD, 21204, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
2.4493 reviews
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JEFFREY H.'s profile image
JEFFREY H. 
7 years ago

Go ahead and grab your ankles and lube up folks. My mortgage was sold to Carrington by BOA and I was immediately worried. My credit didnt drop, in fact it has been climbing, no late payments, the only thing I have done is make double payments so my 30 year fixed will be paid off in 13. I dont think BOA liked that. Carrington employees a number of shady tactics to extract late fees from you. I sent my check 2 weeks in advance of late date and it takes them "up to 7 business days for processing" with the transit time it makes ... read more

Michele M.'s profile image
Michele M. 
7 years ago

Carrington became our mortgage service company after Chase sold the loan to them, and it has been a nightmare since the beginning- the very first paymt I sent them was $1200.00+ (I got the pymt amt due from their website) but when the received it, they said it was short approx. $6.00 and denied the entire pymt, and mailed it back; That made our pymt late and they added fees. They add late fees and inspection fees monthly but their totals never quite add up right. They bought hazard ins on our house and when we got our own in... read more

Des Moines IA Resident's profile image
Des Moines IA Resident 
7 years ago

*** Sold my Mortgage to Carrington at the beginning of the year stating that payments should be directed to Carrington after 2/2/18. I had already paid my 2/1/18 to BOA which they promptly forwarded to Carrington Electronically with no issues. I then sent in my mortgage payment for 3/1/18 directly to Carrington. They cashed the check on 3/8/18. On Friday 3/23/18 I received a letter dated 3/18/18 from Carrington stating I was delinquent because they had no record of receiving my 3/1/18 payment. Giving me little time to resear... read more

Robert H.'s profile image
Robert H. 
7 years ago

No problem with any one. Our loan officer was very helpful. This is the second time working with him. 

Judy F.'s profile image
Judy F. 
7 years ago

Was able to deliver as promised. Great program. 

Shannon M.'s profile image
Shannon M. 
7 years ago

This is the most incompetent company that I have ever dealt with. I have had nothing but problems since I was forced to go with them by BOA, years ago. I have to follow my every payment to ensure it is posted correctly. I have a job, I shouldn’t have to do there’s as well. I have spent way too many hours on the phone, transferred numerous times and always end up with no results. Its like no one at this company ever has an answer, and if they do, its wrong. If I could put a million negative stars, I would. 

Grace N.'s profile image
Grace N. 
7 years ago

This refinance was a very smooth transaction. And was done in a very business and timely manner. 

Brandon E.'s profile image
Brandon E. 
7 years ago

Very easy to work with and made the process as simple as possible. Very open communication and willing to answer any and all questions! Would definitely recommend to anyone! 

Brittny's profile image
Brittny 
7 years ago

Carrington Mortgage is great! They showed me excellent customer service were always on top of everything abd guided me every step of the way. They are competitive and went above and beyond to get me exactly what I wanted! Simply the best! I will definitely be recommending them to anyone looking for the best! 

Frequently asked questions about Carrington Mortgage Services, LLC

How is Carrington Mortgage Services, LLC rated?

Carrington Mortgage Services, LLC has a 2.4 star rating with 493 reviews. 

When is Carrington Mortgage Services, LLC open?

Carrington Mortgage Services, LLC is closed now. It will open on Monday at 8:00 a.m. 

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