Carrington Mortgage Services, LLC

M. Cantrelle 

on BBB

6 years ago

I requested my 2018 1098 from Carrington on Feb 22, 2019. When I had not received it, I called on Mar 11, 2019 and was told I would have it by March 15, 2019. As of March 19, the form still has not been received. I called today (Mar 19) and was told they had to correct it and the process could take 30 days. I have requested 1 form at least 3 different times and each time I get a customer service rep reading an apologetic script. I can't receive what I requested because of their error. No one from the company contacted me to ... read more

DONNA W 

on BBB

6 years ago

IT IS ABOUT TIME THAT SOMEONE SHUTS THESE CROOKS DOWN. THEY ARE LIARS, CHEATS, UNPROFESSIONAL, LACK KNOWLEDGE, LACK SKILLS AND HAS A BLATANT DISREGARD FOR PEOPLE IN GENERAL. IF THEY FILED A CLAIM FOR 108000.00 WHICH WAS A LITTLE MORE THAN WHAT MY PRINCIPAL BALANCE WAS BEFORE THE FILING OF BANKRUPTCY AND THE CHAPTER 13 TRUSTEE PAID THEM NEARLY 50000.00 TO MY PRINCIPAL, WITH AN ADDITIONAL 8000.00 TO THE REARS & FEES. WHAT MAKES THEM THINK THAT I STILL OWE NEARLY 95000.00. THE DEVIL IS A LIAR AND I AM GOING TO GET ME ANOTHER DA... read more

valerie c. 

on BBB

6 years ago

My uncle passed away and left me his home in a will. Carrington Mortgage refused to acknowledge the will and trust. I decided to obtain an attorney to handle things which caused me to miss a mortgage payment. They blocked me from the internet site and would not accept the payment. The rolled up the interest rate and it took me from Feb 2018 until Feb 2019 to settle things and get my name on the deed. Customer service is poor until I finally spoke to someone in loss mitigation ( I think her name was Tara) she explained to me ... read more

timothy m 

on BBB

6 years ago

i have had a loan with them for 5 years. i have made my payments every month and most were more than the amount owed for the month. this year i made a payment which i do every month thru my bank. it did not get paid to Carrington. the bank or them or myself cant figure out what happened but the money was there. So because im a single parent dad and have a full time job i dont always look thru my mail. i assume its mostly trash or other unwanted advertising. i pay my bills on line so papaer mail means little. So anyway they s... read more

Teresa F 

on BBB

7 years ago

Since day one (December 2017) of dealing with Carrington after they bought our loan from *** (not our choice) we've had nothing but issues and major frustrations. Started out with not receiving a bill statement so we could make our monthly payment on time. I called inquiring about it and was told I won't be getting a bill since I'm in bankruptcy. I informed them that I'm not and never have been. And that we've never been late, ever. They said they needed time to look into it. So I called back a few days later and again same ... read more

jose A 

on BBB

7 years ago

Worse Mortgage Company and the Customer service is terrible, they treat you as they are a collection company, * ** ******* sold my loan when i was trying to sell my house, back in August 10, 2018 Four day later the notification that my loan has been transfer to Carrington by september 12, since i usually paid 15 day before the due day, i did not have to pay until October but i could not because the system did not recognize my loan, On Sept 28 I chat with representative JG*****, he ask for the last 4 of my SS i gave him that ... read more

Cliff 

on BBB

7 years ago

Our mortgage was sold to Carrington by **** ** *******last in March of 2018. We were told there would be no change in our contract or payments. However, about four months latter I got a notice in the mail our payments were going up $50.00 a month because Carrington requires an extra $500.00 in your escrow. When I called and complained, saying I never asked to have my mortgage sold in the first place and do not believe I should be forced to pay this I was told that is company policy. I believe both Carrington and **** ** ****... read more

John W 

on BBB

7 years ago

Very difficult and time consuming to work with. I advise to never get a mortgage with Carrington. We did not but mortgage was purchased by Carrington. I don’t usually complain and am a reasonably patient person and have never registered a complaint with the BBB however I must register a complaint now. Loss Draft department in Scottsbluff NE is holding my money paid to me after a hail claim to my insurance company. Here’s how it works with Carrington, Insurance company Pays claim for hail damage to ones roof and sends a check... read more

Vickie H 

on BBB

7 years ago

I was extremely happy with my representative Gina. She answered all my questions and made the whole process go very smooth. Thanks to all the people that worked on my loan.