Carrington Mortgage Services, LLC

Richard W 

on BBB

5 years ago

I was referred to Carrington Mortgage by a ******** "friend," and I deeply regret that I ever contacted these people. After promptly providing Carrington with the usual documentation needed from a loan refinance applicant, I was informed in several "pre-closing" disclosures that my loan was approved - not "conditionally approved" but "approved." Nevertheless, I was then asked by my loan officer and others (since my original loan officer was abruptly fired) that Carrington's "investor" required more information. I promptly me... read more

DanM 

on BBB

5 years ago

My loan was sold to Carrington Mortgage from *****. I thought I'd check the BBB to see how this company was doing since I never really heard of them. After reading some of these reviews I think I understand why Carrington Mortgage bought my loan. They probably can't get any new ones on their own. I never asked to be associated with this company and now I'm going to have to suffer through dealing with them for the remaining years of my loan? It's time for my first payment so I went online to create an account. It was easy eno... read more

Kristi T 

on BBB

5 years ago

My mortgage was recently acquired by Carrington from *****. After seeing recent reviews, this transition, gave me a very unsettling feeling. I have not received paperwork from Carrington- only *****, informing me that I needed to begin making payments to Carrington. I reached out to Carrington to try and make a payment. The person who spoke with me had a glitch in her computer system and said she would call me back within 15-20 minutes. After over an hour of waiting, I called Carrington again, to try and make a payment. The ... read more

matt s 

on BBB

5 years ago

Carrington bought my Chase mortgage out. Had no issues setting up account and online payments. I did however see the $5 fee assessed to online payments. I had Chase for 10 years and never paid a cent to make a payment. Now suddenly this Carrington comes in and does this crap. Unacceptable. I didn't agree to these terms 10 years ago. Another cut rate company trying to nickel and dime consumers. 

Brandon 

on BBB

5 years ago

I think it’s very wrong for such a large company to continue to enforce payments and not offer any relief for their customers during a national pandemic. I’ve had my mortgage since 2015 and have not missed even one payment. I was told by a representative that he was still to collect as everything was normal and late fees were still to be accessed. I will be shopping my loan with a different company once this is over. I wouldn’t recommend this company to Satan himself. 

David K 

on BBB

5 years ago

My mortgage got sold to Carrington. It's a nightmare. They make money off of forcing customers to "pay to pay", by charging outrageous fees for over-the-phone or online payments ($10 and $5, respectively) for a profit. There are multiple class-action lawsuits filed against them for this. The only options for payment where they don't assess predatory fees are mailing a check, or bank bill-pay systems. Bank bill-pay systems seem to be deliberately designed to discourage or prevent customers from using it, due to a ridiculously... read more

Thomas V 

on BBB

5 years ago

This organization is very difficult to deal with. They took over the servicing of my loan and I had been waiting for them to contact me for almost a month but have not received any info from them. My old Mortgage holder sent a letter with their name and number but I have been trying to get a hold of them over the last weeks to see how to pay my mortgage and always get tied up with a bunch of automated messages but no one live to talk to. The recording ends with "We do not recognize your number, goodbye." It was about three d... read more

M R 

on BBB

5 years ago

My loan was recently transferred to Carrington Mortgage Services from Chase. So far, the relationship is off to a rocky start. The URL on the mailer they sent me to sign up for an online account does not work...404 error. Checked multiple times for accuracy and confirmed it simply is a dead link. They also sent me a sheet detailing how my information is used and what I can control, such as limiting them from selling/providing my credit information to their affiliates. To address this, my options are to call in or send them s... read more

Yuan N 

on BBB

5 years ago

Disorganized and unprepared is the best I can say. Review is NO STARs. Mortgage sold to them and now they can’t find it. Called customer service and realized that this company is a mess. Customer service representative was not professional and clearly was not able to do anything. Checked here and my experience is validated. Stay away if you can. We will be looking to refinance, but I am very concerned that won’t be favorable for us financially. It should be illegal to sell a mortgage – the consumer should have the right to s... read more