Carrington Mortgage Services, LLC

Shannon E 

on BBB

5 years ago

I recently was sold to this company from ***** in March my payment to them was not due until April . I paid end of March for my April payment then Covid-19 happened and they sent notification of a forebearance plan. to help those affected by the economic strain that it has put most of us thru ,for 90 days to "So Called give those of affected some relief . Well I signed up .However; I received a statement and bill stating amount due $ double my mortgage amount . So I called and was on hold 4/ever to make sure I was okay becau... read more

Jay W 

on BBB

5 years ago

If I could give them negative stars I would! Worst mortgage company ever! After more than 8 years with Chase who was great with zero late payments, they sold us to Carrington. Carrington has fees for everything, very difficult to do business with, they want 5 dollars to make an online payment, this is 2020 come on! Then we set up auto pay to avoid the 5 dollar fee, more issues, just about done with Carrington. Currently considering refinancing to get away from them if we can find a lender with a comparable low rate and a no ... read more

MLN 

on BBB

5 years ago

THE DESERVE A NEGETIVE ZERO..................................WHY IS IT THAT THIS COMPANY IS SCREWING SO MANY PEOPLE OVER WITH OUR HOUSE PAYMENTS, OUR ESCROW, PUTTING MONEY INTO A UNKNOWN ACCOUNT. KEEPING PMI WHEN IT SHOULD BE TAKIN OFF. EVERYTIME I HAVE CALLED THEY HAVE YELLED AND BLAMED ME. THEY HAVE RAN A CHECK THROUGH TWICE VERIFIED BY MY BANK AND YET CHARGED ME A $56.00 FEE. WHY DOES THIS COMPANY HAVE SO MANY LAWSUITS PENDING AND YET NOONE IS CHECKING INTO IT ? THIS COMPANY IS SCREWING SO MANY OF US OVER AND TAKING MONEY... read more

Andrea R. 

on BBB

5 years ago

If I could give a ZERO Start review I would. This has been the absolute worst experience of my life! We were working through another mortgage company and everything was going smooth until COVID-19 and their investors dropped our loan, along with about 200 others (we were getting FHA loan. Credit was not perfect but we were getting the loan). So the mortgage company brokered our loan through Carrington and it has been a nightmare ever since. Our close date has had to be moved back 3 times already and we keep getting asked to ... read more

Heather P. 

on BBB

5 years ago

Let me preface this by saying I have never been late with a payment. Apparently, the payment I sent in February 2020 for the March mortgage didn't get applied to my account. When I sent the April payment in at the end of March- it got applied to March and it looked like I hadn't paid for April. When I finally get through to somebody- at first they are telling me they never received the February payment from my bank. I emailed my bank on 4/8/20 to find out what happened to that payment. No- the bank had sent it and the mortga... read more

Aaron D 

on BBB

5 years ago

My mortgage was transferred from *****. I've an escrow account and they are requiring a 2 month "cushion" in my escrow for changes in my taxes and insurance. My state only changes insurance once a year and that's at renewal time. My taxes are paid 2x a year. So now they want to bump up my mortgage to compensate for the $300 shortage by making me pretty much paying it all at once instead of a little here like ***** did. I hate them. 

Don Laro 

on BBB

5 years ago

Carrington Mortgage Services is currently talking people into going into forbearance and telling people it won't hurt their credit. They are lying. As soon as you come out of forbearance they will ding your credit and report anything not paid during the forbearance to the credit agencies. Even if you continue to pay your mortgage or pay up on the missed payments while on forbearance they will still report you. They lied to me and caused my credit score to drop 109 points over night. 

jaredt 

on BBB

5 years ago

The payment center is terrible. Every other month for the past 18 months, they make major errors. It is very common for them to not correctly process checks. I have been making large payments toward additional principal payments. The check has very clear instructions printed on it to put additional money toward principal. Instead they break the payment down into two payments, which includes doubling my taxes, interest, and escrow. This defeats the purpose of making extra payments. This mistake is made at least 50 percent of ... read more

DIANE 

on BBB

5 years ago

***** sold my mortgage to Carrington. They've had my loan for over two months. Today I received a letter from home owner insurance that it is cancelled due to non-payment. Also today I received a letter from Carrington stating they are not paying my insurance until they have two months of estimated taxes and insurance in escrow. What have they been doing with my money/payment's I've sent the past two months. Also, I set up auto payment with them. But that was a fiasco. The set up is confusing - and I'm an intelligent person ... read more