Carrington Mortgage Services, LLC

Scottie O 

on BBB

5 years ago

I wish I could give a negative rating. Please beware anyone wanting to use this company. The people processing loan is a JOKE. We have had extensions after extensions. I am selling my house to someone using this company and they are ridiculous. They try to blame seller well I am the seller and all things have been done within 3 days of being asked to fix and took almost 4 days to have them resend our appraiser to get approved. Then tried to blame on buyers. We have been in contact with buyers and they have been doing every s... read more

Nicole H. 

on BBB

5 years ago

Carrington was in charge of establishing funding for my loan for 2 houses. I lost 2 houses and thousands of dollars for their inability to manage their time and staff. We had to extend contract to close escrow 5 times for the second house, expanding over 2 and a half months. I still lost it because they kept asking for unnecessary information and promising to get it done with each contract extension. It cost me so much money, and they continuously lied to us and they do not care about my loans. They never processed paperwork... read more

Melissa Johnson 

on BBB

5 years ago

My mortgage was bought out by Carrington Mortgage Services, LLC a few months ago. In the beginning we seemed to have good communication as we were one month behind when they took over. We spoke to 2 customer services employees to negotiate that we would pay our monthly mortgage along with $100 to get our behind payment caught up. A few weeks ago I made a mortgage payment with enough overage to add to the extra we had been paying for a few months to make a complete payment and get us caught back up. Upon speaking with another... read more

Tammie D 

on BBB

5 years ago

NO STARS---FHA REFINANCE. I have spent the last 3.5 mos with 3 loan officers-kicking blame to each other and they can't finish an FHA streamline refi.. Started as an FHA Cash Out Refi, appraisal came in under value-switched to a streamline, 2.6% .... Document after document and after having documents for 2 months decide that there is an issue with it, missing closing deadlines. Set me up for an appraisal, tell me it is $575, I am charged $705 (3rd party says that's the rate for an FHA appraisal) and they say they will issue ... read more

Mardell H 

on BBB

5 years ago

My mortgage was abruptly sold to this company in March 2020. Nothing but problems ever since. I have never ever in all the years I have paid loans (school loans, many car loans, 17 years mortgage payments to several mortgage companies) EVER had such trouble with any lender. The company REFUSES to apply my additional payment amounts to principal. This is completely unethical. They get more interest $$ if they can extend the term of the loan. Their answer to this problem is: I need to set up my payment to them through THEIR bi... read more

Betty A 

on BBB

5 years ago

They are lying theives! My home burned. $238k in damages! Insurance only covered $117k. Insurance check was sent to Carrington, AFTER I filed bancruptcy! They did not apply check to repairs. Claimed to sell house in foreclosure. They did not! House still in my name and they will not answer calls and have removed my account from their records. I cant repair house or sell house because they will not respond to calls or answer questions regarding status of the deed or the application of $117,000+ ! THEIVES!!! 

Dawn R. 

on BBB

5 years ago

My loan was sold to them and I have nothing but problems ever since. They put me on the forbearance for 3 months. I did still make my monthly payments and then I asked to be taken off. I went on line to make my next payment and it said that I had to call to make it and they told me my forbearance had been extended until September. I did not ask for that and now they are trying to tell me that I owe them $2300. Even though I paid a payment every month. They just called me again and it was the same gut that says hello when you... read more

andrew r 

on BBB

5 years ago

I was in process of refinancing so I could remove my ex-wife of 5 years from my mortgage. while in process, my loan was sold to these idiots. They stopped sending me monthly statements (against FEDERAL law), and a few months later snuck in filing fees, occupancy fees, inspection fees, late fees etc so they could show I was late on my mortgage, blocking my refi, in an attempt to foreclose on me and take my home! These predatory lenders need to be investigated and prosecuted for their crooked business practices. 

Paris V 

on BBB

5 years ago

I have had ***** for 10 years and this bank suddenly buys my loans. I don't want their services, they don't even have a location for me to verify its a real bank and make payments to. They literally do not exist in my state. They are rude, and have two star rating from the better business bureau too. They have no accounts for you to open to pay your mortgage from and when you call it says it's an attempt to collect a debt as if you were sent to a debt collection agency because you dont pay your bills. I cannot even go to a l... read more