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CarMax
- Used Car Dealers
- West Pensacola, FL
About this business
CarMax is America's #1 used car retailer. Whether you're buying a car or selling your car, we've got you covered. We've been revolutionizing car buying since 1993 with our no-haggle prices, no-pressure shopping experience, and wide selection of vehicles. We stand behind our used cars with a 5-Day Money-Back Guarantee, no questions asked. See your local CarMax for written details. Visit carmax.com to explore more than 40,000 vehicles at our 160+ CarMax locations nationwide. Is your dream car at a CarMax across the country? No... read more
Location details
6450 Pensacola Blvd, West Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 7:00 p.m. |
Was approved and my bank statement deposits were not good enough for the bank! Terrible wasting my time!
Bought a car for my daughter from them because they advertise reasonable prices and quality checked vehicles. So far it’s the worst mistake we’ve made in years. The car is a lemon and has been giving us issues from day 1. They fixed all items within their window so we didn’t return it within the 7 or 8 days they give you (another mistake on our part trusting this company) but everything that can go wrong with a vehicle has gone wrong. Please beware, they are no better than any other used car dealership. I will never shop the... read more
When we bought the car it was great and the person was nice selling it. It’s technically my sons car and he’s making the payments and they just call you and call you and call you if you were just a tad late on the payment. I don’t think it’s appropriate that they call you every 10 minutes and ask where you work. he put the payment in but it takes a few days for it to show up in their system.
This company uses classic “bait and Switch techniques.” Reserved a car to the Lynchburg location. Upon arrival was told the reservation was “accidentally” canceled. The original price reserved was also significantly increased. Was sent to the next state over for a similar car with 120,000 more miles on it. Customer service is abysmal. CarMax employees have lied over and over to me. This is the worst company I have ever had the displeasure of working with. Buyer beware!
I purchased a **** ***** *****, CarMax had the check in hand and sold the car while I was in the hospital. Then, tried to charge me more for the same vehicle and a shipping fee. They did not apologize or try to rectify their own mistake. Buyer beware!!
I bought a car with CarMax and had a five year loan on it in 2014. I moved several times for the duration of the loan but I kept my address updated on the CarMax Website. Once the car had been paid off, they sent my title to a previous out of date address (how they still had it on file, I have no idea as I had long deleted this address out of the portal I was able to access). Mail forwarding was no longer active for this address as we had moved from this location over six months ago (once again, kept my address up-to-date on... read more
Extremely terrible service! Carmax does not care about it's customers nor the quality of cars they sell. When you contact Carmax Headquarters they are very rude and do not respond to emails or follow up with you. This is by far the worst car buying experience that I've ever had. I will never purchase another vehicle from Carmax and strongly encourage you to read all of the complaints on this website. DO NOT purchase from Carmax! They deserve 0 stars and I'm looking forward to proceeding with a class action lawsu
I purchased my brand new **** **** ******from the Kenosha, WI Location back in October and I was told by my car salesman that the proof I had for graduation wasn't enough for the College Grad rebate through Toyota because it didn't have the exact date that I would be graduating, which doesn't make sense either because nothing is set in stone because of Covid. However, I had been emailing him back and forth because I reside in Kentucky and had to go to Wisconsin to get this car, so I wanted to make sure I had everything in or... read more
***I generally do not post negative reviews because all businesses have their bad days and I try to give second chances. In this situation, however, the company is not making a reasonable effort to fix the issue.*** . My family has had great experiences with this company and they offer great warranties. On March 16, 2021 I paid $*** for a vehicle to be shipped to the San Antonio location and was told it would arrive no later than 21 days. I checked on the vehicle every day to see if it had shipped but the update just said th... read more
Frequently asked questions about CarMax
How is CarMax rated?
CarMax has a 3.1 star rating with 1,490 reviews.
When is CarMax open?
CarMax is closed now. It will open at 11:00 a.m.
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