CarMax

Samantha G 

on BBB

4 years ago

I'll try to sum it up as best I can because I've contacted corporate twice, and they claim they would reach out to me and they never did, I've been having problems with my new vehicle that I purchased over a month ago, I've been taking it back and forth to CarMax since I've had it and it's not getting fixed properly, they then street six days of holding it decided to send it to *** where they did not communicate with them out set up an appointment, and I'm going to tell the world how horrible they are, made my first payment ... read more

John E 

on BBB

4 years ago

I bought ****** ******3 months 14 days ago at Carmax. One day, the engine light was on, and it turned out the transmission has to be replaced. The cost is over **** dollars. I went to the Carmax to discuss it. They said they don't take any responsibility because 3months warranty already passed and I don't have extended warranty (*** ****). A lot of arguing with them, they promised me to repair the car at ****$. However, they keep delaying the repairment. They are claiming, " the driver who is supposed to pick up the transmis... read more

Ebony 

on BBB

4 years ago

Carmax is very unprofessional.They have scammers working for their company.I experienced $****** for 2 payments but they still can’t explain to me what happened to my money , blaming the bank telling me the payment was reversed.Around 2/20/21 did a phone transaction where Carmax took my routing, account and debit card information (which they was and still working from home, can hear kids in the background). They recently threatened to repo my vehicle and I made my April payment if $*** so why haven’t that payment go towards ... read more

Ebonie C 

on BBB

4 years ago

Worst car buying experience ever. Carmax had my credit ran 14 times with 14 hard inquiries on my credit report. I got approved through my bank. I proceeded with the purchase of the vehicle and paid the transfer fee. The vehicle was transferred to the Oaklawn office on May 12th as of May 27th I still have no vehicle. Never can reach anyone in there Oaklawn office for status. You can only reach the call center. The call center hasn’t been able to assist me. They only transfers me back to the Oak Lawn store, who keeps you on ho... read more

Richard B 

on BBB

4 years ago

To start was told vehicle could be delivered to my residence and my trade in to be picked up. Located a vehicle to be transferred to local store. Completed financing to be told afterwards that the vehicle no longer had a hold and was sold. Second vehicle found and again was sold. Third vehicle was transferred to store and had an appointment to get vehicle. Go to appointment to find that the vehicle had not been cleaned and was a smokers vehicle. Store management and senior management very poor with customer service. Could no... read more

Bilalh K 

on BBB

4 years ago

I did not have a good experience with Carmax in Tyler, Texas. I flew from Pensacola, Florida. I called the night before to the dealership, and informed Gabriel, the representative, that I would be arriving on Saturday and to hold the ***** **** ****** ******for me. Upon my arrival, I was greeted by Johnston, who understood that I had flew in to "see" this vehicle and immediately was looking for payment. ?? I informed him that I would like to see and test drive the vehicle first before we continued, to which he was happy to o... read more

Cam R 

on BBB

4 years ago

We reserved a car the we had looked for a long time for on Friday 5/21 ! We received emails and texts saying this vehicle is reserved for you. Turns out without informing us they sold it to someone else and cancelled our order. I spoke with Kennesaw, GA location and she blamed it on Kansas City and blamed it on the company’s bad software while never owning up that they sold it to someone behind us. They Won’t call us back with a solution. Definitely not a system we trust anymore. 

jacob j. 

on BBB

4 years ago

I had a **** ***** ****transferred from one store to another took about 2 weeks paid $*** for the transfer non-refundable called every 3 to 4 days to check up on the car it gets delivered we set a time for the appointment which is supposed to be Wednesday 11:00 on the 19th really excited about the car comes to the day I was supposed to go pick it up and I get a text message saying to hold off which I'm already two blocks up the road and that the loan company pulled out last minute now I've been dragged along for 3 weeks tell... read more

Mrs Smith 

on BBB

4 years ago

My husband and I decided to purchase a vehicle from Carmax around late Jan to Mid Feb. We paid the money to have the vehicle transferred. I received an email confirmation that the payment was successful and that we would be notified throughout the process. We waited, and waited and waited but to no avail. We decided to contact corporate a month later about the transaction. Supposedly a manager contacted the local store to find out why we was never contacted about the vehicle. Long story short some one by the name of Susan st... read more