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Chas Roberts Air Conditioning, Inc
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I had my home built 2 years ago, and my home builder had **** Roberts install our ** unit. Today the ** went out, and I gave them a ring to schedule an appointment, as we have parts coverage through them (not labor). They gave me an ********** date range of ***** MONTHS OUT before we could get anyone out here. Three months, in 115* weather in AZ is *** acceptable. I feel like they just didn't want to have to pay for parts to fix it. We now have to find another ac company and pay them for parts *** labor, even though we have ... read more
I Just purchased a home 4 years old (young) form original owner that has 2 ****** A/C systems installed. Home inspection found neither system cooling, homeowner advised us that Chas Roberts had run numerous calls on the systems over this period of time and replaced evaporator coils several times in both systems. They came back out to address the home inspection complaint and replaced yet another evaporator coil that had been replaced recently. Needless to say, it worked 24 hours and failed to cool. By this time, my wife & I ... read more
After four years of frustration with the quality of service and customer concerns dealing with the constant breakdown of a Carrier A/C unit and with the headquarters of Chas Roberts A/C and Plumbing, I finally received top notch service and a customer concerned response from a Service Supervisor named Joshua from the Chas Roberts Queen Creek location. If you are ever in need of a quality customer service experience regarding the service of your air conditioning system, call the Queen Creek Chas Roberts A/C office
Business response:
*****, thank you for taking the time to let us know how we are doing. We know it is frustrating at times, but our supervisors do try their best to make sure they address customer concerns as they come in so we appreciate your patience in allowing Josh the opportunity to assist you. Thank you again.
Paid $19K for new AC systems and have a problem that needs to be resolved. Waited a week for a service/warranty visit and they no-showed. Rescheduled me back to the end of the line which is 6 weeks out. Asked for a manager and basically given the runaround about speaking with someone. Terrible service, but they have the money.
Business response:
****, from what we understand, we were able to get someone out to resolve your thermostat issue on the 12th of May, after we received your concern that was sent by the Customer Service Representative. We wish that you would have had a little patience in allowing us to rectify your concern prior to reviewing us.
Purchased a new home and Chas Roberts was HVAC company. Upon annual inspection we were told that the home had multiple zones that were not programed into HVAC. We were also told that HVAC unit had exposed wires that would eventually wear and rust because they were exposed and not insulated properly. Called Chas Roberts to schedule warranty work through our builder. Roberts would schedule appointments in the middle of the day that my wife and I would have to take off work for and would eventually cancel and reschedule. On the... read more
I am extremely displeased with the lack of service. I had an appt scheduled on 4/28 from 12-4. I was told the tech would be late. 3 hours later and a tech still had not arrived. I waited over 1 month to get an appointment and now we have to wait another month when it was not our fault. There is a lack of accountability and I am very unhappy with the company and how they dealt with their problem at our expense.
The absolute WORST customer service. When my AC went out they said they couldn’t come out for 2 days and only between 7p - midnight. On the day of service appt they kept pushing the arrival time back. It’s close to 1 am and they still have no idea when they can get here. But if I’d like, they’ll be happy to reschedule for 4 days from now. And the “lady” who I’ve been speaking with clearly doesn’t give a damn if my AC gets fixed or not. Run. Do not waste your time with these jerks.
I have a brand new AC which will not turn on. Called Chas to schedule appt and they told me first avail was a Friday evening between 7pm and midnight. On that Friday at 11pm I get a call saying they couldn't make the midnight timeframe as they were running late. I thought after midnight was just way too late so I told them that and they said then would Sunday between 1pm - 5pm work. I agreed to that. On Sunday at 3:30 they called and said I was next and that they would be there after 4pm. Well at 6pm I call and they say they... read more
Business response:
John, our Manager Adam has reached out and spoke to you this evening. We do have you on schedule. If you have any other questions, please feel free to contact the office and ask for Adam.
I just had Brick to my home to fix a problem that three past reps from Chas Roberts couldn't or wouldn't fix. Brick was courteous, knowledgeable, and knew immediately how to fix the problem. His fix was done and he was gone in 90 minutes. Thank you Brick
Business response:
Thank you Darryll for your feedback on your visit with Brick. We appreciate you taking the time to let us know how we are doing.