Bmw of North America, Llc

Samuel M 

on BBB

7 years ago

will no longer be doing business with either of these two and I suggest everyone to do the same. Denied warranty claim on a BRAND NEW 2018 BMW M4 due to wear and tear!!!! Bunch of crooks trying to evade claims whenever they can. Never buying a bmw again! What a nightmare, if I could give them 0 stars I would. Driving normally on the highway, downshift into second while slowing down to take an exit and the car TURNS OFF in the middle of the turn and ofcourse that also means the power steering turns off too.. got stuck IN THE ... read more

Kevin M 

on BBB

7 years ago

Unsafe unreliable products, terrible customer service. I don’t have the time or energy left to delve into the details of all the headaches and frustrations with my X6 hybrid, or the $20k+(Seriously, no joke!!) it has cost in repairs the past year and a half. Vehicle has now been disabled with no replacement since July due to a $16k hybrid module, which they don’t even make!! There’s PLENTY of reviews out there with plenty of information, I suggest looking into the headaches people have had with the N63 engine, engine fires f... read more

Nadeem Ibrahim 

on BBB

7 years ago

I purchased a 2012 BMW 528 x-drive in April of 2016 at 49,000 miles. Since I have purchased this vehicle its been nothing but problems and I have gone back to BMW maintenance around 12 times within less than 2 years. Within the first 3 months of purchasing the vehicle I was driving at around 20-30 mph when suddenly I got a transmission malfunction warning on my dash, the car then violently shook and made a really loud gear grinding type sound. I put the car in park and got out because of how loud the sound was when suddenly ... read more

Craig 

on BBB

7 years ago

To whom it may concern, I am writing to you to express my utter disappointment with the vehicle a 2014 X6 5.0. I purchased on December 21, 2017. This vehicle was supposed to be a “certified” pre-owned vehicle that passed a rigorous 175-point BMW inspection. I recently completed a satisfaction survey and was under the impression that my responses were solely reflective of my experiences where I purchased the vehicle, BMW of Mamaroneck. Again, I am very unhappy with my purchase and used the survey as an opportunity to express ... read more

R L 

on BBB

7 years ago

If only I had done my homework upfront, I never would have purchased a BMW. After over a month of back and forth of misery with BMW of North America's Senior Management Team, their Customer Relations Department Head agreed in writing to repurchase my 2018 BMW X1. The initial misery was caused by the abysmally poor customer service of two of their dealers. I'll write individual reviews for both dealers. That abysmally poor customer service continued with BMW of North America. Now, after all of that, it seems that they are yet... read more

Sheryl H 

on BBB

7 years ago

PLEASE READ THIS BEFORE PURCHASING A BMW I want to share my story as I’m 1) hoping it will help BMW to make a situation right and 2) if they choose not to correct then I will not only update this and let all know but will post this literally everywhere. I will pay to run an ad to share my story. IF they choose to right a wrong, then I will take this down and write them 5 star reviews all over but I’m sharing this so others thinking about purchasing BMW can hear my situation and watch it unfold/ see if they choose to correct.... read more

LJ 

on BBB

7 years ago

I have a 2012 BMW X3 maintained in accordance with BMW recommendations that has 59,500 miles on it. On a Sunday afternoon I was driving 60 mph on the highway and my engine seized. The car would not go into neutral and had to be towed to a deal on the flatbed tow truck. I was told by Laurel BMW of Westmont (where I have previously purchased three BMW X3's) that I would need to replace the engine and that the cost was $22k+ (Market value of the car $13k and trade in value $10.5k). I subsequently contacted BMW of North American... read more

Wesbiz 

on BBB

7 years ago

It’s a shame that a great car like this is backed by the worst warranty and the worst customer service from BMW NA .. I have a fully loaded BMW X5 with about 44000 miles on it . When I bought the car I optioned up for the premium mocha nappa leather because it looked gorgeous and cost a lot of money. The other day I was going out to dinner with my wife and I wore a brand new pair of jeans from True Religion which happen to have a button on the back pocket and when I got in the car the leather got a long scratch on the bottom... read more

Barbara F. 

on BBB

7 years ago

I just purchased a 2018 BMW 540. After I got it home I looked at the tires and they were HANKOOK. My previous BMW auto's all had continental or bridgestone. I cannot rate this business until I am assured that these tires are OEM.