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Bmw of North America, Llc
- Business Services
- Westwood, NJ
About this business
The company is a importer/wholesaler of motor vehicles, motorcycles, parts and accesories.
Location details
Po Box 1227, Westwood, NJ, 07675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible customer service. Ive been a loyal BMW customer for last 18 years. Never had a problem till now. I will never lease or buy from BMW again. I leased 2018 X6M $116K MSRP for 36 months. 12 months and 8000 miles into the lease the brakes start squealing. A cringing high pitched squeal that you hear every you hit the brakes. I took it in for service and they told me that the squeal was "normal because it a performance vehicle" and to contact BMW NA and escalate the situation. Courtney from BMW NA did absolutely nothing b... read more
Business response:
We're sorry to learn about your disappointment and want to further discuss your concerns. Please expect a call from a member of our Executive Customer Care team.
Buyer Beware!!!! I have to say that I've had BMR's pretty much my whole life, loved 'em, but I never actually "bought one" (just leased) until I "bought" the BMR of my dreams, a 650i convertible. Well, I have to say that was the biggest mistake of my life!!!! If I would've known that after spending $100,000 on this car that immediately, once it was paid off, that everything would go wrong with it, I would have never bought it. Turns out my car was a lemon before I bought it; according to CarFax, and I had no idea!! They don'... read more
Worst engine ever made n63 on x5 50i 2012,i have only 90k miles and the engine is consuming oil,spark plugs,fuel injector,ignition coils,engine chain,camshaft,pistons.garbage engine n63
DONT WASTE YOU HARD EARN MONEY ON BMW!!!! THEY DONT SUPPORT THEIR CUSTOMER PURCHASED 2019 X7 50I SERIES WAITED 5 MONTH FOR PRODUCTION. PICK UP THE VEHICLE APRIL 13,19 DEALER SHIP PICK UP APRIL 17, VERY,VERY POORLY ASSEMBLE INTERIOR ISSUE...THEY KEPT THE VEHICLE FOR OVER A WEEK ..UP ON RETURNING MORE INTERIOR ISSUE THIS TIME THE PASSENGER LETTER POP OUT THE DASHBOARD WAS DAMAGE... AT THIS POINT WE DONT WANT TO KEEP THE VEHICLE FOR THE $$$$ WE SHOULD NOT BE EXPERINCING ANY ISSUE!!!! TAKE THE VEHICLE BACK AND REVALUE THE TRUCK ... read more
DO NOT purchase a BMW. Terrible customer experience not only with the vehicle itself, but their customer relations is lacking. I currently have a 2017 BMW X5 edrive with airbag/seatbelt restraint malfunctions and drivetrain malfunctions which caused my vehicle to shutoff while driving down the interstate. After 5 trips for repair totaling 2 months without the vehicle, BMW USA has done nothing to remediate the problem except offering to give me a 'customer loyalty goodwill' that would still cost me out of pocket to purchase a... read more
Horrendous customer support when you have an issue with a new vehicle purchase.
Business response:
Sorry to learn about your disappointment, ****. Did you discuss your concerns with the management team at your local BMW center yet? Our Customer Relations team can be reached at ###-###-#### if you'd like to further discuss your experience.
On 03/01/19 I picked up my 2015 Mini S that was in for a tiny coolant leak repair at Mini of Marin, Ca. I bought the car from a Mini dealership just last year with around 16k miles on it. The dealership said all maintenance work had already been done. The leak repair was discussed with a service writer, Orlando, over the phone and an appointment was made for the leak only. My 18yr old son, who like most kids nowadays, has no clue about cars other than where to put the gas in. About 5 minute after my son signs for the repair,... read more
Buyer Beware!!! Absolutely disgusting Customer Service assistance for Senior Citizen. Very unprofessional and rude. Leased and owned several BMWs for more than 35 years. Never again!!!
BMW USA harassed and threatened to repo my vehicle for nonpayment just days ago. I sent payment NOVEMBER 5, 2018 to cover 2 months of payment and these crooks NEVER credited my account. When any financial institution calls a consumer threatening repossession, I don’t care who you are, you’re gonna panick naturally. I took the money I had for my kid’s preschool to pay them this month while the entire time, they NEVER credited my account the $1700 I paid back in NOVEMBER last year!!! I scratched my head for 3 days following th... read more
Frequently asked questions about Bmw of North America, Llc
How is Bmw of North America, Llc rated?
Bmw of North America, Llc has a 2.1 star rating with 498 reviews.
When is Bmw of North America, Llc open?
Bmw of North America, Llc is closed now. It will open tomorrow at 9:00 a.m.
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