Bmw of North America, Llc

Rudy H. 

on BBB

8 years ago

My best friend and i purchased two 2017 BMW X4 M40i vehicles both with sticker price over $67,000. Since January of 2017 my friends BMW has been in the shop 5 different times and I have given trying to get mine in the shop as it usually takes two to three weeks for a loaner vehicle. My SAV rattles a squeaks tot he point where I just roll down the window or turn the radio up. My SAV only has 2,200 miles on it and it sounds like it has 75-80K. I use to love BMW but I'm extremely upset and sad as the products are not what they ... read more

Jay S. 

on BBB

8 years ago

Don't expect help from BMW North America if you have diesel product! They know their is nothing they can do to get their vehicles to work and meet American Emissions standards 

Jackie N. 

on BBB

8 years ago

We have had the worst time with the BMW in our area. We bought the car in 2014 and it has been in and out of the shop like every other month, they even had to put a "new engine" in if I believe that. My hubby and I always wanted a BMW, but not like this. Management appear to be tired of us and treats us as if we are not paying customers. We also bought the most expensive warranty for 5 years and was told for the five year the only responsibility we have is for the tires. We are now having a problem with the tail pipe which m... read more

Rolando N 

on BBB

8 years ago

I have a 2007 750i; 64,000 miles. My transmission fault P light came on. Took it in for repairs; $120 for diagnostic, trans service $380. Still getting check engine light & error code trans fault P. Further inspection revealed pressure housing adapter cracked - $325. My concern is that this is abnormal for a garage kept vehicle with such low mileage ********* ** ***** ###-###-#### 

George A 

on BBB

8 years ago

I took my BMW to BMW of ********** **. and they scratched my seat. The manager refused to fix it. 

George. 

on BBB

8 years ago

I took my BMW to BMW of ********** **. and they scratched my seat. The manager refused to fix it. 

Ryan W. 

on BBB

8 years ago

Sunroof drains clogged on my BMW series and caused a fire. BMW USA was unwilling to help. Will never buy a BMW again. 

Rodney F. 

on BBB

8 years ago

I cannot get them to return calls. I have long waiting periods on phone. Finally, in disgust, I took money out of savings and paid off car rather than deal with these people. Terrible way of doing business here. 

Ben 

on BBB

8 years ago

I purchased my first BMW (and luxury car) on June 30, 2016. I had never paid so much for a car and was thrilled to have a high-performance machine. Unfortunately, the car's AC started to smell like mold and mildew from day one. The moldy/mildew smell becomes suffocating and quite unbearable after prolonged use. I tried to have BWM of ******** fix the problem, but was told that they don't smell anything. I have tried to get them to go on a test drive with me so that I can show them the problem (you only smell it after using t... read more