Bmw of North America, Llc

Jay S. 

on BBB

9 years ago

Don't expect help from BMW North America if you have diesel product! They know their is nothing they can do to get their vehicles to work and meet American Emissions standards 

Jackie N. 

on BBB

9 years ago

We have had the worst time with the BMW in our area. We bought the car in 2014 and it has been in and out of the shop like every other month, they even had to put a "new engine" in if I believe that. My hubby and I always wanted a BMW, but not like this. Management appear to be tired of us and treats us as if we are not paying customers. We also bought the most expensive warranty for 5 years and was told for the five year the only responsibility we have is for the tires. We are now having a problem with the tail pipe which m... read more

Rolando N 

on BBB

9 years ago

I have a 2007 750i; 64,000 miles. My transmission fault P light came on. Took it in for repairs; $120 for diagnostic, trans service $380. Still getting check engine light & error code trans fault P. Further inspection revealed pressure housing adapter cracked - $325. My concern is that this is abnormal for a garage kept vehicle with such low mileage ********* ** ***** ###-###-#### 

George A 

on BBB

9 years ago

I took my BMW to BMW of ********** **. and they scratched my seat. The manager refused to fix it. 

George. 

on BBB

9 years ago

I took my BMW to BMW of ********** **. and they scratched my seat. The manager refused to fix it. 

Ryan W. 

on BBB

9 years ago

Sunroof drains clogged on my BMW series and caused a fire. BMW USA was unwilling to help. Will never buy a BMW again. 

Rodney F. 

on BBB

9 years ago

I cannot get them to return calls. I have long waiting periods on phone. Finally, in disgust, I took money out of savings and paid off car rather than deal with these people. Terrible way of doing business here. 

Ben 

on BBB

9 years ago

I purchased my first BMW (and luxury car) on June 30, 2016. I had never paid so much for a car and was thrilled to have a high-performance machine. Unfortunately, the car's AC started to smell like mold and mildew from day one. The moldy/mildew smell becomes suffocating and quite unbearable after prolonged use. I tried to have BWM of ******** fix the problem, but was told that they don't smell anything. I have tried to get them to go on a test drive with me so that I can show them the problem (you only smell it after using t... read more

JMB 

on BBB

9 years ago

DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP (BMW of ******)!!! BUYER BEWARE!!!! I called to speak to Scott D**** and he did not answer and his answering machine states, "This mailbox is full, we are unable to take any messages." I guess this is how they "get out of" communicating with dissatisfied customers! To whom it may concern, below is a chain of events that has taken place since I had a contract on a 2016 328i BMW from the BMW dealership in ******, **. From my understanding, the BMW headquarters made a mistake on th... read more