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Bmw of North America, Llc
- Business Services
- Westwood, NJ
About this business
Location details
Po Box 1227, Westwood, NJ, 07675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Since I began dealing with BMW North America due to an ongoing warranty issue with my motorcycle, it has been a downward spiral. My motorcycle has been in the shop since July, it is now nearly November After the first repair, I had it for less than a week and realized that the problem was still not fixed. I was given sporadic moments helpful service, but that was at the dealership end solely, not BMW North America. With BMW NA, I had to initiate contact and leave message after message to be called back. Three days in a row I... read more
Business response:
Hi **** - We are sorry to learn that you experienced issues with your motorcycle. Our records indicate Mark on our Executive Customer Care team is currently assisting you. Please continue working directly with him. We hope your faith in BMW Motorrad USA can be restored.
Although, I was not satisfied with the final negotiation for vehicle that had caught my interest, it was ultimately the client advisor’s unfriendly and demeaning attitude that turned me away. At the end of the day, as her title reflects, Stephanie Mismas is a "client advisor", and I am the potential client. This client advisor was unprofessional, antagonistic, demeaning, and gave me a negative impression of BMW of North Haven, Connecticut, and BMW as a company.
Business response:
Hi ***** - We're sorry to learn about your disappointment with your recent sales experience at your local BMW center. Your feedback is important to us and has been shared internally to be addressed with the management team at the center. If you'd like to further discuss your experience, please call our Customer Relations team at ***************
My name is ****** *****. I have always had great luck with bmw I’ve owned 3 now. I purchased my used 2013 bmw 535i, the previous owner had a extended service contact/warranty. When I purchased I was told by bmw America I recieved both maintenance plan and extended warranty. Which I’ve used several times the past 3 years. Well apartly I was listed as a driver for the service contract and a owner of the maintenance plan. Sure this isn’t an issue since it was bmw’s original mistake to just switch me as the driver. Easy you woul... read more
Business response:
We're sorry to learn about your frustrations. Thank you for providing details about your experience, which will serve as a training opportunity for customer service. Our records indicate that Cass on our Customer Relations team called you to clarify any miscommunication and further address your questions.
just took over a lease on car, have been a BMW customer for 20 years. came to do the scheduled maintenance on a car with 6000 miles and supposed to be coverage, but BMW now denies it and says it remove something that was originally included in the purchase.
I am trying to get my new 2017 BMW car repaired. I have a very dangerous problem that needs to be fixed on my new BMW 540I. The car goes from in gear to falling out of gear in reverse and now in drive. Having a car go out of gear at 60 MPH with cars following close is a very dangerous situation. I have talked to representatives at ****** ****** BMW of ****** ******** and they all had promised to fix the problem. The last time I took the car in to ****** ****** BMW, they damaged the car and did not fix the problem. They have ... read more
I would rate my experience with this dealership extremely negative. I had to take my sons car in to have the airbags replaced for the recall. They told me they would wash the car and vacuum it do a multi point inspection and top off all the fluids none of these things were done. They used a full quarter of a tank of fuel from his car and didn't replace it. my guess is they were letting the air-conditioner run while they were working on it to stay cool killing the engine. When you call to talk to someone about it you're treat... read more
I have a BMW 550xi GT with the Twin Turbo V8... great car when it works. I cannot take it on any long trips because it always strands us. I for sure cannot let my wife drive it alone on a trip because it is so unreliable. it has been the shop several times for fuel injector change... they refuse to change all of them and only do one at a time thus leaving me stranded on the next trip... I am very disappointed in this car and service from BMW. All I want is a reliable car for my wife that we do not have worry about every time... read more
Business response:
Hi ******* - We're sorry to learn about your frustrations and disappointment. Our records indicate you spoke with Ashley on our Customer Relations team regarding your vehicle concerns, and a resolution was reached last week. We hope your faith in BMW has been renewed.
If you are considering buying or leasing a BMW, do not hesitate, do not pause, do not even take a breath, just turn around and RUN! YIKES! What a horrible car, and what horrible service and you pay dearly to get abused every day that you are stuck with it. Yes it looks pretty and for some unknown reason it has a lot of prestige, but its just an expensive, mis engineered, poorly designed and rattily built piece of junk. RUN, FOREST, RUN!!! Let's just say that BMW has very much earned its "F" rating. Probably won't be around m... read more
My S1000RR has been at the dealer for six weeks. They have known the transmission has metal shavings in it for a while now. BMW of North America is dragging their feet in bringing this situation to a proper conclusion. I have received one phone call and one email from them in the past six weeks. There is no end in sight. Absolutely unacceptable.
Frequently asked questions about Bmw of North America, Llc
How is Bmw of North America, Llc rated?
Bmw of North America, Llc has a 2.1 star rating with 518 reviews.
When is Bmw of North America, Llc open?
Bmw of North America, Llc is closed now. It will open at 9:00 a.m.
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