Bmw of North America, Llc

JMB 

on BBB

8 years ago

DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP (BMW of ******)!!! BUYER BEWARE!!!! I called to speak to Scott D**** and he did not answer and his answering machine states, "This mailbox is full, we are unable to take any messages." I guess this is how they "get out of" communicating with dissatisfied customers! To whom it may concern, below is a chain of events that has taken place since I had a contract on a 2016 328i BMW from the BMW dealership in ******, **. From my understanding, the BMW headquarters made a mistake on th... read more

Constance B. 

on BBB

8 years ago

I leased a 2016 BMW xdrive40e last February. I explained to the salesman in no uncertain terms that I live pretty far out in the boonies, and he knew well the circumstances in which I would be driving the car. The X5 eDrive is supposed to get 55 mpg. Hahahahahahah. NOT UNLESS YOU ARE A SOCCER DAD WITH A 10 minute commute to work every day and lots of stop signs along your route. I have worked with the car now for 9 months, and the best mileage I can eke out of it is MAAAAAAYBE 33 AT THE BEST. Regularly, I am getting about 27... read more

George 

on BBB

8 years ago

I took my car for service at BMW of Riverside in California. The scratched my car's interior and exterior. The manager at the service department told me I would have to pay for half of the repairs because the car was pre-owned when purchased. I made a complaint to BMW of North America, their answer was that they had e-mailed the service manager and that I would have to deal with him on my own. 

JeffM 

on BBB

8 years ago

Purchased the car and one of the big factors of owning was a possible life saving feature called their SOS button. My wife has a medical condition and drives far to work every day. It always comforted us to know this button was available in case of an emergency. This July the button stopped working and was told that it was due to our 2012 335i having 2G and they are moving to 4G technology. I called BMW NA Customer Relations and was told at the time that BMW did not have a retrofit solution. Fast forward to a few days ago wh... read more

H. y. 

on BBB

8 years ago

On 3/30/2014, I was driving my 2007 BMW 328i (SULEV)from my home to my company when my engine abruptly shut down at the speed of 40. Fortunately, I was close enough to the entrance ramp of a plaza that I was able to coast safely off the expressway and into the parking lot. When I attempted to restart the car, the engine could not start. It was emergency and I had to tow my car to a garage nearby. It turned out to be that my fuel pump had failed and needed to be replaced. The cost of the repair was $811.66 USD in total. I hav... read more

S. M. 

on BBB

8 years ago

Yo tengo una BMW X1 la cual no trae llanta de repuesto conosidas como run flat tire .Vivo en Charlotte NC i fui de vacaciones a Miami ,cuando me devolvi de a Miami se me pincho la llanta en Georgia la cual no pude corer nada mas era las 8:00 pm no habian garajes habierto.Al no tener llanta de repuesto no pude continuar mi viaje a casa. Me comunique con el road asistan no me pudieron alludar por que era sabado y tenia que esperar al Lunes. Tube que pagar un hotel i una grua para mover el veiculo.Eso fue una noche peor de mi v... read more

D. O. 

on BBB

9 years ago

BMW USA and BMW Sterling I brought my car in multiple times to fix a problem related to an oil leakage while in warranty and they could never figure out the problem. They just kept adding oil at each visit and I would have to bring the car right back a week or two later for the same oil light problem. Then, once the car was out of warranty they decided to send more information to BMW usa. They said it is an internal oil leak issue and wanted me to pay full price for the fix. This seems like some very unethical customer servi... read more

M. B. 

on BBB

9 years ago

Hi, i bought a 2011 328i bmw from someone who purchased platinum warranty for it and that expires June 30, 2017. I got all the warranty purchase papers from the original owner and all they state is that Platinum warranty on the car expires June 30, 2017. I took my car to local dealership on Jun 30, 2016 - BMW rejected oil change payment for $120 stating that my warranty for that expired June 28, 2016. I called BMW north america customer relations numerous and numerous times - they are very unfriendly and very unresponsive - ... read more