Bmw of North America, Llc

Don W 

on BBB

3 months ago

I once called the customer service number as soon as I noticed that the number on the ****** website was a mnemonic number that matched my first and last name and date of birth and still havent gotten a response 

Barbara T 

on BBB

3 months ago

I own a 2016 BMW 435i xDrive with only ****** miles. My ****** Kardon amplifier recently failed due to water intrusionan issue BMW has acknowledged in ***************** Bulletin SI B65 21 19. This is a known design flaw affecting amplifiers mounted in the trunk.Despite the low mileage and clear link to a documented engineering defect, BMW of North America has declined to offer any goodwill repair assistance. Furthermore, the dealership (BMW of ********) delayed the submission of my extended warranty claim to Fidelity by two ... read more

Raymond M 

on BBB

8 months ago

BMW has had my vehicle in services for 2 months and they have not updated me on the status, and they refuse to return my calls. They assigned a case manager who is worthless and says he has no boss so I cannot speak with his supervisor. I want my contract voided so I can buy a better car from a better car maker. 

Oriel S 

on BBB

a year ago

AC compressor in my i3 failed TWICE. Now, they want me to pay $9k to have it replaced. Is it too much to ask that their parts are built with any longevity in mind? This is just plain wrong. 

Marie France D 

on BBB

a year ago

My BMW X7 car keys got deprogrammed while on a trip in ******. I got my car service while still under warranty- I contacted BMW to get refunded. I was told I should have had the car towed in the *** to avoid the charges. Therefore- I will not be reimbursed. This is so ridiculous and bad 

suzy c 

on BBB

a year ago

I think that the BMW of *********, ** is ridiculous. They just charged me **$705.81 for a replacement key that costs $497.57 in ******, **. And when I tried to cancel the order 30 minutes after my husband placed it, they wouldn't cancel it; they said the key was already being made! Seriously?! 

Anthony N 

on BBB

a year ago

I purchased a 2023 s1000rr . I have 2000 miles on it currently. I baby it and keep it indoors on a stand. It just began leaking oil from output shaft / chain sprocket shaft.I am unbelievable disappointed and abundantly regretful with my choice to choose BMW. I've chosen ***** for the previous decade. I've purchased brand new and driven the Hondas 10's of thousands of miles without any issue whatsoever. Here I am with a $30,000.00 purchase of a brand that claims superior durability. Sadly, completely false. I've done some res... read more

Majid M 

on BBB

a year ago

I am writing to express my deep dissatisfaction with the recent experience I have had with my BMW vehicle. I own a 328ix 2011 equipped with the N52 engine, and I have encountered a significant issue with the camshaft VANOS system.The problem arose when the camshaft VANOS unit failed the functionality, causing severe engine issues and performance degradation. Upon consulting with a certified BMW technician, I was informed that this issue is not uncommon in N52 engines and is often attributed to a design flaw in the camshaft V... read more

Blair G 

on BBB

a year ago

Bmw of *********************** ******* at ************************************************************************** overcharged me for incompetence and mechanics that seemed to just throw a guess here or there at such a simple solution. I sent this car in for a coolant leak which was repaired for a mere $5000! Once picked up and driven upon 20 miles home from the repair shop.. all seemed ok .. car rode smooth but the ac would not function on the high setting. ONE WEEK later the car gets a MALFUNCTION in powertrain message..... read more