Bmw of North America, Llc

Chris T 

on BBB

a month ago

Useless customer service and defective products. Sunroof on my new 2024 BMW X7 exploded without anything hitting it and they refused to fix it. ****** it and you will see the countless people with this problem. What a lousy excuse for a car company. 

Don W 

on BBB

4 months ago

I once called the customer service number as soon as I noticed that the number on the ****** website was a mnemonic number that matched my first and last name and date of birth and still havent gotten a response 

Barbara T 

on BBB

4 months ago

I own a 2016 BMW 435i xDrive with only ****** miles. My ****** Kardon amplifier recently failed due to water intrusionan issue BMW has acknowledged in ***************** Bulletin SI B65 21 19. This is a known design flaw affecting amplifiers mounted in the trunk.Despite the low mileage and clear link to a documented engineering defect, BMW of North America has declined to offer any goodwill repair assistance. Furthermore, the dealership (BMW of ********) delayed the submission of my extended warranty claim to Fidelity by two ... read more

Raymond M 

on BBB

10 months ago

BMW has had my vehicle in services for 2 months and they have not updated me on the status, and they refuse to return my calls. They assigned a case manager who is worthless and says he has no boss so I cannot speak with his supervisor. I want my contract voided so I can buy a better car from a better car maker. 

Oriel S 

on BBB

a year ago

AC compressor in my i3 failed TWICE. Now, they want me to pay $9k to have it replaced. Is it too much to ask that their parts are built with any longevity in mind? This is just plain wrong. 

Marie France D 

on BBB

a year ago

My BMW X7 car keys got deprogrammed while on a trip in ******. I got my car service while still under warranty- I contacted BMW to get refunded. I was told I should have had the car towed in the *** to avoid the charges. Therefore- I will not be reimbursed. This is so ridiculous and bad 

suzy c 

on BBB

a year ago

I think that the BMW of *********, ** is ridiculous. They just charged me **$705.81 for a replacement key that costs $497.57 in ******, **. And when I tried to cancel the order 30 minutes after my husband placed it, they wouldn't cancel it; they said the key was already being made! Seriously?! 

Anthony N 

on BBB

a year ago

I purchased a 2023 s1000rr . I have 2000 miles on it currently. I baby it and keep it indoors on a stand. It just began leaking oil from output shaft / chain sprocket shaft.I am unbelievable disappointed and abundantly regretful with my choice to choose BMW. I've chosen ***** for the previous decade. I've purchased brand new and driven the Hondas 10's of thousands of miles without any issue whatsoever. Here I am with a $30,000.00 purchase of a brand that claims superior durability. Sadly, completely false. I've done some res... read more

Majid M 

on BBB

a year ago

I am writing to express my deep dissatisfaction with the recent experience I have had with my BMW vehicle. I own a 328ix 2011 equipped with the N52 engine, and I have encountered a significant issue with the camshaft VANOS system.The problem arose when the camshaft VANOS unit failed the functionality, causing severe engine issues and performance degradation. Upon consulting with a certified BMW technician, I was informed that this issue is not uncommon in N52 engines and is often attributed to a design flaw in the camshaft V... read more