Bmw of North America, Llc

Blair G 

on BBB

2 years ago

Bmw of *********************** ******* at ************************************************************************** overcharged me for incompetence and mechanics that seemed to just throw a guess here or there at such a simple solution. I sent this car in for a coolant leak which was repaired for a mere $5000! Once picked up and driven upon 20 miles home from the repair shop.. all seemed ok .. car rode smooth but the ac would not function on the high setting. ONE WEEK later the car gets a MALFUNCTION in powertrain message..... read more

Warren W 

on BBB

2 years ago

08/15/2022 with ****** miles, I purchased "certified new" 540i xDrive from BMW of ***********, ** 01/09/2023 - at ****** miles, I *******************, as alerted by vehicle for oil change (performed by BMW of ***********, **)-they also performed safety check of vehicle 01/25/2024 - at ****** miles *******************, as alerted by vehicle for oil change (performed by Circle BMW) - as owner, I declined service of "recommended, brake fluid service."Sometime later, I was informed that my front brakes were worn to 0MM, however,... read more

Jacqueline S 

on BBB

2 years ago

Title: Extremely Disappointed with BMW Customer Service I recently had the displeasure of dealing with BMWs customer service, and the experience was nothing short of a nightmare. Despite raising a valid concern regarding the quality of the tires on my BMW vehicle, the response was not only dismissive but also reflected a complete lack of empathy.Throughout the process, it became evident that BMW cares more about closing files than addressing genuine customer concerns. The final offer of a meager $400 off a new set of tires f... read more

Shauncy C 

on BBB

2 years ago

I leased a 530i 2023 at BMW in 2022. My brakes have always consistently squeaked. Initially I was told by BMW "the car is new, it just needs to be broken in." I was then told ********************************* all have this problem." More recently last month I moved from GA to NY & have had my car serviced at ******* BMW for this problem. the break pads were replaced. The squeaking isnt as frequent as it was, however my car still squeaks.As a devoted BMW owner for nearly a decade, having owned various models and used multiple... read more

Cemile A 

on BBB

2 years ago

I bought my car as brand new spring of 2022 My car's screen prompted me to do an update. Everything was working perfectly before the update. I initiated it on 12/30/2023 at night, and the update failed, causing issues in my 1 year-old car. I was headed to work at 5 AM the next morning, but the starter failed to start.I had lights and everything seemed fine, it wasn't a battery issue. I called for roadside assistance on New Year's Eve, and they connected me with a tech who, remotely accessed my car's computer and determined t... read more

John R 

on BBB

2 years ago

BMW ******, ** Avoid this dealership. Very rude receptionists including General Manager ******************************Browsing the show room while waiting for my car being serviced. Entered an area with doors wide open and was heavily, loud and rude reprimanded by the two receptionists because I entered apparently the administration offices looking for the salesperson that sold me the car that was not at his desk. These areas with 3 doors wide opening without signage are the offices for the general ***************** team. I ... read more

Jennifer B 

on BBB

2 years ago

BMW FINANCIAL SERVICES ARE LIARS AND THIEVES I wanted to buy my lease out so I clicked on the link for a payoff on the BMW ********* Services website, had a check issued for the full amount by my bank, overnighted the check at my own expense and included all payoff documents signed. BMW never applied the payment to my account, never contacted me at all. I called them 8 days after they received my check and was told they cannot accept my check because my state requires me to go to a dealership to complete the purchase. The de... read more

Edson O 

on BBB

2 years ago

Bought my X5 in ******** in November of 2021.Luckily, my wife was pregnant and we did not use the car on the highway.Now, driving it in ********, just found out it came with Summer tires. The car only has 30k miles and driving it on the snow was a frightening experience.Called BMW customer service, and the attendant only said "Sorry". Recently, I also entered a roundabout, the collision detection went on putting my family in the middle of the collision route by another vehicle. The accelerator was totally disabled and I lost... read more

Alex V 

on BBB

2 years ago

Disappointment doesnt even begin to summarize my experience with the BMW dealership in ******, ****. The customer service when purchasing a BMW X5 was horrid. The deal was finalized, parties agreed on all conditions and a deposit made! Instead of finalizing the paperwork and completing the sale transaction, l was told they decided to prioritize and sell this car to an employee because they wanted it over giving it to a customer that has already solidified the purchase. This was a horrible customer experience as this was a ca... read more