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BMW of Chattanooga

4.5

About this business

Location details

6806 E Brainerd Rd, Chattanooga, TN, 37421, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 7:00 p.m.
Tue9:00 a.m. to 7:00 p.m.
Wed9:00 a.m. to 7:00 p.m.
Thu9:00 a.m. to 7:00 p.m.
Fri9:00 a.m. to 7:00 p.m.
Sat9:00 a.m. to 6:00 p.m.
SunClosed
4.51,378 reviews
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Ernie's profile image
Ernie 
3 years ago

Stay Away from Service Dept. The Customer service department is horrible. They do not have the customers interest in mind. Rack up the cost and till you that there tech can not find the problem and need more service fees. If you get a BMW your fine until the warranty runs out, then this dealer has you by you know what. find a small bmw service and forget about taking it here. And good luck calling the manager you will not get a call back. 

arnold's profile image
arnold 
3 years ago

CHRIS MCCLENON Just wanted to thank my sales guy at south bay bmw ( chris mcclenon) for helping me in securing the best deal possible for my car lease. I have dealt with a lot of sales agent int eh past (from ford, land rocer, toyota), but chris, by far is the best. Let's just say that buying a car isn't what i call a pleasant experience, but christ certainly made it more tolerable by minimizing the haggling and the usual car buying back and forth. if you are looking for a new bmw, christ mcclenon is the best out there at so... read more

Deborah's profile image
Deborah 
3 years ago

Deborah Manns South Bay BMW is where I purchased my first 750Li in 2004, my second 750Li 2006 and M6 Convertible 2007, Peter was my sales men and Alex Caiceio is my Service Ad-visor, Alex is Awesome and always the Ad-visor of the Month for the last 2years, 

Lanaea's profile image
Lanaea 
3 years ago

Go Somewhere Else! If I could give no stars I would. If you want a Mini GO SOMEWHERE ELSE!!!! The worst customer service imaginable. Call after call and no one will ever call you back. Sales will lie through their teeth to get you into a car. Service Dept. is full of liars and cheats. Below is a letter written to the Manager. It's been 2 days now and he won't return may calls or write back. Hello, I purchased a 2010 mini cooper hard top from your dealership in April 2010. On Jan 6th I discovered that my car in fact did not h... read more

Olene's profile image
Olene 
3 years ago

Terrific all around! I was quickly given a loaner car (whew!) I was called each day with updates and everything I asked for was done! My service rep, Gustavo was terrific. 

M.C.'s profile image
M.C. 
3 years ago

TERRIBLE service - stay away I have tried going to this place several times since it's downtown, where I work. Apparently, they know they have captive customers and don't bother to make any effort at treating them nicely. My husband and I have two late model BMWs and all three times we've gone to this place they've been rude, inattentive and unable to think outside the box. This is some of the worst customer service in Houston - I've had better service at the GAP. If you MUST go to a BMW dealer (i.e. you're under warranty, a... read more

GRISELDA's profile image
GRISELDA 
3 years ago

very helpful I was very pleased with the recent care, attention and service provided. Mr. King was very helpful and I appreciated the speed with which my car was handled by the service team. Thank you. 

tonie's profile image
tonie 
3 years ago

Super satisfied Everything was great! We had no problems what so ever! We were very happy with everything! Thanks so much! 

Mina's profile image
Mina 
3 years ago

Watch Out Watch out Everybody they are scammers.... I purchased a car from them on Jan. 19th from their pre-owned dept. Nice looking car with 41690 miles but guess what ?? Check engine light was on and by checking they told me it might be just a sensor defiantly I didn't expect it would be a big problem... clean car fax and then they told it an as is still didn't expect it would be a big deal. I purchased the car took the dealer to check the purpose of the check engine light and here is the surprise. they told me this car wo... read more

Frequently asked questions about BMW of Chattanooga

How is BMW of Chattanooga rated?

BMW of Chattanooga has a 4.5 star rating with 1,378 reviews. 

When is BMW of Chattanooga open?

BMW of Chattanooga is closed now. It will open at 9:00 a.m. 

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