Blue Compass RV

Clint W 

on BBB

a year ago

On 11/8/23, I bought a used travel trailer at Blue Compass in *********, **************, my first camper. A month later, while installing a brake controller, I learned that the brakes don't work. The cable connecting the camper brakes to the wiring harness was cut and carefully wrapped around a part of the trailer frame under the camper. I contacted Blue Compass and left four messages over a week before my call was returned. The sales manager and service manager, neither of whom were present at the time of the sale, said a c... read more

Jerry E 

on BBB

a year ago

We were pleased with the people we dealt with at the Sequin location; however, we never received payment (~$2500) for the cancelled the service agreements on the rv. When we signed the consignment agreement on September 14, 2023, we were told we would receive payment for the cancelled service in 4 to 6 weeks. Today is December 21, 2023 (14 weeks since date of agreement). When we call to inquire about our refund, the answer given is "we are so busy with refunds we haven't gotten to yours yet". We have two questions that we wo... read more

Michael S 

on BBB

a year ago

Blue compass ***********-15 week lead time. Takes your money. However, 15 weeks later tells you its another 4 weeks before your cap is ready. No guarantee it will be ready then. Are you telling me that it takes 18 weeks plus to fulfill an easy order? Is that ***********, or poor business practice? 

Joshua F 

on BBB

a year ago

I would give the ***********, ** location of Blue Compass RV a 0 star review if possible. My experience with Blue Compass RV has been horrible. Initially I was treated in a friendly and professional manner by the sales personnel. I went in to view an ** I found on their website. The first thing I noticed when entering the ** was a horrid smell. We continued to view the rv and we were assured by the salesperson that if we were to purchase the ***** would be fully cleaned and the smell would be dealt with. The ** floorplan was... read more

Louie I 

on BBB

a year ago

Charge $995 inspection .It was not done ,major leak at rear window .Promised they wouid fix it ,if I had a problem major cost could have been avoided with inspection found problem with a $35.00 moister meter but stuck would water damaged motorhome . 

Skip F 

on BBB

a year ago

Excellent service at the Knoxville location. Salesman was Mike Lynch, a very down to earth, knowledgeable guy. Highy recommend them. 

Irene S 

on BBB

a year ago

Don't go there!! They played me like a fiddle, sorry to say ( 77 years old and a woman I should have known better. Played the old Switch and sold me a different travel trailer than the one I bought.So sad I just don't want anyone else to fall victim to these people. 

Knute F 

on BBB

a year ago

Tom’s ********** now Blue Compass in Arizona has a variety of campers including Northern Lite “North America’s Best Camper” at all of their locations. They have wonderful stores to shop for the right camper. Great products, beautiful stores, well kept with friendly knowledgeable people to work with. Arizona’s best and highly recommend a visit to any of their stores. 

Michelle H 

on BBB

a year ago

Description of complaint :Me and my wife bought a USED ** 11 Nov 2023 @ the ***************. location. The** only had ****** miles on the chassis. The ** was owned by a older couple *********** and I also had a trade in that was in excellent condition for a 2012. Even thetechnicians on the floor was commenting on what a nice and well taken care of trailer itwas. Got the lowest offer and it was sickening to me, ****** trade in for a NADA ********* of ******. I should have walked away, but it had some issues, nothing major and... read more