Blue Compass RV

Erin S 

on BBB

a year ago

Purchased a 5th wheel from them in good faith. Yes, its used. They did not tell me I could have it inspected prior to purchase. They assured me that my son with multiple major health issues and myself would be safe and happy in our new home. This is OUR HOME. Not a fun something for weekends. WE LIVE HERE! Im looking at over $2800 in repairs that need to be done and should have been done before they turned the ** over to me. The manager told me he would OUT OF COURTESY only charge me $1100 to fix what they neglected. CHARGE ... read more

RICHARD C 

on BBB

a year ago

Went to ***** show opening day,put deposit on unit was told friday,saturday sunday and monday i would get call with rate and contract- no return call.i will go elsewhere to buy.obviously they dont want my business 

William Z 

on BBB

a year ago

Was going to write the complete story, but they are not worth it, just dont buy from any Blue Compass. First of all dont buy from dealer away from your home. They know they how to make you miserable. This place of business likes to tell you what you want to hear, not what they are going to do. When they did work on unit I had to repair myself. Heck when we purchased they didnt even have an air *****. It ended up that we were lied to every time they opened their mouth. Tried for almost 3 months to get warranty work done, all ... read more

Randolph B 

on BBB

a year ago

Purchased New Grand Design 270BN in December of 2023, after using it the entrance door comes open while traveling, i have to lock the dead bolt to keep it closed, The service department says the door is warped and will order one which has not happened. I travel alot with this camper and have had no satisfaction in getting ir repaired 

Sreeni S 

on BBB

a year ago

Beware of this dealership. The service experience is absolutely terrible. It has now been over 3 months since I dropped off my 2022 Airstream Globetrotter at this service center for issues related to a misconfigured solar and lithium battery installation (among other things). This very dealership did the solar and lithium battery install earlier in the year - it took them over 2 months and cost me over $6K to get it done. Despite waiting patiently for the fixes and the return of the unit, the issue remains unresolved. All I ... read more

Gloria Annette M 

on BBB

a year ago

Bought brand new RV on August 28, 2023 from Blue Compass formerly Camper Clinic in Buda, Tx. Today is Dec 25, 2023. We have used it for 8 days. The rest of the time it has been in the shop. They still have not fixed it and at this point, we are scared of it. We asked them to give us a new one or take it back and they refused to help. Don’t buy from them and don’t buy a Thor RV 

Clint W 

on BBB

a year ago

On 11/8/23, I bought a used travel trailer at Blue Compass in *********, **************, my first camper. A month later, while installing a brake controller, I learned that the brakes don't work. The cable connecting the camper brakes to the wiring harness was cut and carefully wrapped around a part of the trailer frame under the camper. I contacted Blue Compass and left four messages over a week before my call was returned. The sales manager and service manager, neither of whom were present at the time of the sale, said a c... read more

Jerry E 

on BBB

a year ago

We were pleased with the people we dealt with at the Sequin location; however, we never received payment (~$2500) for the cancelled the service agreements on the rv. When we signed the consignment agreement on September 14, 2023, we were told we would receive payment for the cancelled service in 4 to 6 weeks. Today is December 21, 2023 (14 weeks since date of agreement). When we call to inquire about our refund, the answer given is "we are so busy with refunds we haven't gotten to yours yet". We have two questions that we wo... read more

Michael S 

on BBB

a year ago

Blue compass ***********-15 week lead time. Takes your money. However, 15 weeks later tells you its another 4 weeks before your cap is ready. No guarantee it will be ready then. Are you telling me that it takes 18 weeks plus to fulfill an easy order? Is that ***********, or poor business practice?