Blue Compass RV

Doug V 

on BBB

2 years ago

I called the service department on Monday she told me that she would have a service technician call me back to discuss my situation. This is Friday and I haven’t received a call. I am on the road and my fridge is not working. I have had problems in the past with the service. Corporate is all about customer service but not Des Moines RV1. Won’t buy anything from them again. 

Pat J 

on BBB

2 years ago

I have had excellent service there for my trailer. They have gotten me in within a couple weeks for repairs. 

Joe H 

on BBB

2 years ago

Let's begin with the fact that I was an out of state buyer (first mistake) buying sight unseen and had to lean on the salesperson/dealership to be my eyes. I got nothing but lies from the beginning. According to the salesperson there was absolutely nothing wrong with the Keystone Premier- all looked great other than some trim that needed some adhesive. I have saved all correspondence telling me these exact things.I received this trailer with a water damaged floor, a completely destroyed shower insert, silicone smeared everyw... read more

Mark H 

on BBB

2 years ago

The ** one store in ********** ** provided great service. Our salesperson was ***************** who worked hard to ensure that our ** was thoroughly inspected, clean and ready for pickup. We bought the ** a week ago and ************ calls ** to ensure our satisfaction with the **. *************************, ******, ** 

James J 

on BBB

2 years ago

What a rip off bought a new 2022 rv last year discovered some problems they promised to repair they installed the wrong parts and now still haven't fixed over a year later. Don't let them touch your vehicle they will only damage it 

Philip S 

on BBB

2 years ago

I left our 45' class A for service. It set there for months with know thing but excuses. I was told I needed front end parts that after spending $1,800 to special order the parts, I did NOT need. The under dash AC was not staying on with passenger side controls. They charged ** to locate and repair, claiming a vacuum hose came off under the dash. In the past year we drove the coach 2 times and both times AC problem was still there. We took coach to a truck mechanic and spoke to ****** and found out the under dash AC does NOT... read more

Minton P 

on BBB

2 years ago

If you could put zero stars I would. This is a slimey bait and switch business. You cannot pay cash, you MUST finance through them at 10-12%. You cannot refinance for 8 months. You must pay $250 just for them to run your credit. You can't leave a review in Facebook either. If you don't buy it takes 30 days to get your $250 that took minutes to take, back! Terrible warranty one used units and terrible service if needed. 

Diane B 

on BBB

2 years ago

RVOne Des Moines repacked my wheel bearings. I picked up my camper. I lost the left wheel on the way home. I was driving 50mph so thankfully I was able to bring the camper/Tow vehicle under control and avoid worse problems. The bolts to attach the spare were bent, so the camper has to be towed on a flat bed. I am sitting on the side of the road waiting for RVComplete to find a tow company. It’s been two hours…but that is a whole other issue Why weren’t the lug nuts torqued properly This is a safety issue and is totally unacc... read more

Adam H 

on BBB

2 years ago

Hello potential RV, one buyers! Beware of this company! They offer only Ginuwine friendly service Salesman! I had the luck of the draw, and I got ***************************** as the salesman to help me out and give me the knowledge of a product that I had no idea anything about. The trailer I ended up buying was over all a great experience. They showed me the mechanical workings of the trailer, and what I needed to maintain and provide the trailer for many years of use. If youre one of those people that are always on the fe... read more