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BBVA Compass
- Banks
- Phoenix, AZ
About this business
Location details
1802 E Camelback Rd, Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I HAVE A CHECKING , SAVING, CREDIT CARD AND CD ACCOUNT WITH BBVA COMPASS. MY CHECKING ACCOUNT HAD OVER $12000. IN IT AND I ATTEMPTED TO MAKE A PURCHASE FOR $4030. IT WAS DECLINED. I CALLED MY BRANCH AND THEY SAID I WOULD HAVE TO CALL THE CUSTOMNER SERVICE NUMBER. I CALLED CS IN GUATEMALA AND SPOKE WITH ALBI, X ****. SHE SAID MY ACCOUNT HAD A $3500.LIMIT PER DAY. WITH THOSE FACTS IN MIND I WOULD NEVER BE ABLE TO MAKE THE $4030. PURCHASE EVER. I REQUESTED THAT BE CHANGED AND SHE SAID IT COULD ONLY BE CHANGED FOR THE DAY. AS IT... read more
Business response:
We are in receipt of Ms. ********'s review. Please allow us to take this time to sincerely apologize for any frustration Ms. ******** may have experienced in an attempt to resolve this matter. Daily debit card limits are put in place for the protection of both our customers and BBVA Compass. The process in place is one that requires additional information to be reviewed by a specific department before the change can be put into effect. We appreciate Ms. ********'s feedback regarding our debit card daily limit increase proces... read more
Absolutely abysmal customer service. As an auto dealer, calling the dealership hotline to obtain a customer's payoff information should be a simple or even an automated process. After two separate phone calls and 30 minutes of hold time to only be told that they cannot provide me with that info at this time, that I would have to wait 24-48 hours and receive a 10-day payoff via fax or email is beyond unacceptable. Absolutely garbage company and should be dismantled and forgotten, truly an embarrassment to the banking industry... read more
Absolutely the WORST bank ever!!! Garbage! I can't believe they are even operating. Online banking is terrible and customer service isn't any better.
Business response:
We are in receipt of our customer's review. Please allow us to sincerely apologize for any frustration our customer has experienced. We assure our customer that we are diligently working to provide a positive customer experience and we truly appreciate his feedback. We have forwarded this information to our Call Center Management team to have these issues addressed. On behalf of BBVA Compass, we thank our customer for his time regarding this matter.
Compass Bank sends out "Pre-Selected/Pre-Approved" Mail Advertisements on THEIR WONDERFUL selection of Visa Cards......puts you thru a "Drill" of Customer ServiceOutsourced Agents to obtain all your personal information (which now can be used for identity theft) and after giving you a "Reservation Number"......they turn you down with NO EXPLANATION....when we could obtain any Visa Card we choose....NEVER CHOOSE THEM...ESPECIALLY THE CLEAR POINTS REWARD CARD OFFERING......it is a scam!
It's my pleasure to provide this review to BBVA customer service Agent Edwin M****** located at Guatemala, after speaking to a rep before him for a while, which did not solve my problem decided to call back customer service and fortunately Mr. M****** took the call, within five minutes he resolved the issue quite efficiently and professionally,On a personal level his communication skills and consistency exceeded this call. Thank You Houston Texas.
Business response:
We are in receipt of our customer's review. We want to thank our customer for taking the time to write to us about his positive experience, We have forwarded our customer's review to Edwin's superiors to ensure he is acknowledged for creating such a positive customer experience. On behalf of BBVA Compass, we again thank our customer for his time regarding this matter and we look forward to serving him with all his banking needs.
Do not waste your time (as in hours and hours) with this bank. I have many credit cards and great credit...and have never seen anything like this. First, they want to charge you to pay your bill ($10.00). They say you can pay online for free, and after a couple hours of set up, a message says "make payment" option is unavailable and you must CALL IN. I find out "online" payments can not be made after 11:00PM CT (what???). It wasn't after 11 when I started all this, BTW. All these hours later I am back at the start and they o... read more
Our bank card was stolen. We reported fraud within 24 hours of learning about it. Bank denied us and wouldn't cover the $2,500 in charges. They wouldn't approve it as "fraud". We were victimized twice: first by the street criminal and then a second time by this white collar criminal. And we had used them for years for our family run business. We are moving to a new bank.
I attempted to withdraw $60.00 from my account on 12-23-17 @ 1668 Montclair Road; Birmingham, AL 35210. The machine printed a receipt; however, I never received one dime which caused me to promptly go inside an explain my situation to the customer service representative. I was kind and polite and one of the tellers chimed in" the ATM machine not again". It was apparent they had been placed on notice with regards to the malfunction of the machine. I was advised they couldn't do anything at the local branch other than assist m... read more
Business response:
We are in receipt of our customer's review. Please allow us to take this time to sincerely apologize for any frustration our customer may have experienced in an attempt to resolve this matter. We contacted our Disputes Department and had this matter researched further. We were advised that our customer's claim was denied in error. Therefore, a new dispute has been filed for our customer and the funds have been credited back to the account as of 02/13/18. On behalf of BBVA Compass, we again sincerely apologize for any frustra... read more
*** DO NOT BANK WITH BBVA COMPASS *** BBVA COMPASS stole my check that I deposited for my husband (who is not an account holder). A few days after I deposited a check through an ATM at 6900 Virginia Pkwy, McKinney, TX 75071, I read negative $$$ on my account. My husband and I drove to the bank (where I deposited the check) only to be told that an email confirmation must be returned by a department before retrieving the check. So then we call customer service and spoke to VICTORIA. She confidently stated that a branch manager... read more
Business response:
We are in receipt of our customer's review regarding the ATM deposit that was rejected. Please allow us to sincerely apologize for any frustration our customer may have experienced in an attempt to resolve this matter. Per our Consumer Deposit Account Agreement, "If you deposit an item that bears the endorsements of more than one person or persons who are not known to us, we may refuse the item." We contacted the Stonebridge Banking Center and we were advised that the check was returned to our customer the following business... read more
Frequently asked questions about BBVA Compass
How is BBVA Compass rated?
BBVA Compass has a 1.3 star rating with 105 reviews.
When is BBVA Compass open?
BBVA Compass is open now. It will close at 5:00 p.m.
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