This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
BBVA Compass
- Banks
- Phoenix, AZ
About this business
BBVA Compass offers innovative and industry-leading products and services with a focus on providing customers with financial solutions to fit their lifestyles. BBVA Compass is a Sunbelt-based financial institution that operates more than 700+ banking branch locations including Texas, Alabama, Arizona, California, Florida, Colorado and New Mexico. BBVA Compass ranks among the top 20 largest U.S. commercial banks based on deposit market share and ranks among the largest banks in Alabama, Texas, and Arizona. BBVA Compass has be... read more
Location details
1802 E Camelback Rd, Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wish i could put 0 stars. They lie to you charge extra interest because they "lost your account info so the payment was late" refuse to send a lean release for over a year saying that is not our policy you have to take care of that with your DMV. You can only use the online banking if you have a checking account. Charge 10 dollars for over the phone payments. remove authorized users from your account. The final straw? I just called to get them to email me the lean release as i am sitting at a dealership trying to sell my c... read more
Business response:
We are in receipt of the customer's review. However, we were unable to locate the customer by name to have this matter researched further. Should the customer wish to discuss this matter further, we invite him to contact our Loan Customer Service at 1-800-239-1996. On behalf of BBVA Compass, we thank the customer for his time regarding this matter.
Bogus is the term that best describes this bank. About a year ago, I received a new debit card with the magical chip in it. Their design was to print all of the information (my name, card number, expiration date, and code) on the back of the card. No raised numbers or letters because someone might (this was their excuse) get the envelope and run it through the old card machines that made an imprint of the card (through the envelope of course) and the person would not notice that this was done (really?). After about four mont... read more
Business response:
We are in receipt of the customer's review. Please allow us to take this time to sincerely apologize for any frustration the customer may have experienced regarding this matter. According to our records, the customer no longer shows any activity on his accounts. We have forwarded the customer's concerns to the corporate office to have them reviewed. Should the customer wish to speak to someone in our corporate office, we invite the customer to contact our Customer Service Department and request that his concerns be escalated... read more
My experience with this bank has been the worst I have ever encountered. An associate recommended this bank, I can only say that it is a recommendation that I wish I had completely ignored. Being headquartered in one of the most racist states in North American history I was very reluctant to do business with BBVA Compass. Being a disabled minority, my fear and assumption has always been that corporations based in states with well know racial tension and documented racist violence, is that they would have the same discriminat... read more
Business response:
We are in receipt of the customer's review. Please allow us to sincerely apologize for any frustration the customer may have experienced. According to our records, the customer was in contact with our Digital Bank Operations Department and he was advised that due to previous accounts held with BBVA Compass, we were unable to keep the customer's relationship open. On behalf of BBVA Compass, we thank the customer for his time regarding this matter.
This Bank id horrible, especially with this new real time, I used my debit card by mistake, went right across the street to put money back in the account less than 5 mins. 2 days later charged NSF fee, more than twice, most bank allow you 24 hrs. to deposit the money not Compass. RIP off just in it to make money. You get the tellers tell you something different from customer service no one is on the same page.
Business response:
We are in receipt of Ms. *********'s review. According to the Consumer Deposit Account Agreement, "You authorize and agree that we may, in our sole discretion, determine the order that we process and post credits, debits and holds to your account. You also authorize and agree that the order and/or manner in which we process and post credits, debits and holds may vary by the product, service, account type or type of transaction. You also authorize and agree that we are allowed to pay or authorize some credits, debits, and hol... read more
This bank needs so many things to improve that it is a daunting uphill task. One hand has NO CLUE what the other hand is doing. It took me over 10 days (after leaving message after message and emails) to finally reach Ried F***** in the Montgomery, AL area. They have absolutely no sense of urgency in any banking matter. The last time I was physically in the bank, Atlanta Highway, Montgomery, AL I asked Jackie C****** to recount the money because there was discrepancy between what the teller came up with as a total amount and... read more
Business response:
We are in receipt of this customer's review. We thank you for taking the time to write to us and please know that your concerns will be addressed with the employees mentioned. On behalf of BBVA Compass, we thank you for your time regarding this matter. Should you have any additional questions or concerns, we invite you to contact Mr. F***** directly at 334-409-7242.
This bank is AWFUL. Their customer service is horrible. I had canceled payments from another company to a new card (different bank) and they admitted the mistake (it made me go under since I had little in the account- I was going to close it!) They tried to fix their mistake, but could not issue a refund. I e-mailed, called, wrote about this problem so that BBVA could fix the issue. Sent proof that they admitted fault. Everything. COMPLETELY IGNORED, They tell me to write one person, done. Tell me to call one person, done. N... read more
Worst Company ever. Very irresponsible and incompetent. My wife and I applied for a mortgage refinance twice and both times the loan was denied due to their incompetence. The first time, our loan officer took an extended leave of absence during the middle of the loan process and failed to submit our paperwork to the underwriting department prior to her taking leave. By the time she returned, the mortgage rate that she had quoted along with the credit scores that she had pulled had expired. She then re-pulled our credit scor... read more
Business response:
We are in receipt of Mr. ******'s complaint regarding his most recent experience when completing an application for a mortgage refinance. Please allow us to sincerely apologize for any inconvenience Mr. ****** may have experienced in an attempt to resolve this matter. We have forwarded Mr. ******'s review to our Mortgage Processing team manager for further review. Should Mr. ****** have any additional questions or concerns regarding this matter, we invite him to contact our Mortgage Processing Department at 1-866-300-8811. O... read more
Be aware of overdraft fees. You will wait for about 1 hour to be able to talk to customer service. Once they are on the phone with you they will argue with you about what you see on you available balance vs. posted balance. I was charged 228.00 in overdraft fees(38.00 each) because of a total amount only 29.50. I'm so sick of this bank! Don't use it!!
Business response:
We are in receipt of Ms. ******'s review regarding the NSF fees she was assessed to her account. Please allow us to sincerely apologize for any frustration Ms. ****** may have experienced in an attempt to resolve this matter. According to the Consumer Deposit Account Agreement, "You authorize and agree that we may, in our sole discretion, determine the order that we process and post credits, debits and holds to your account. You also authorize and agree that the order and/or manner in which we process and post credits, debit... read more
I am having a very difficult time getting hold of any customer service. I have a couple of fixed deposits (CDs), maturing soon and I got a letter that they will be automatically renewed if I do nothing. I have repeatedly called the customer service number to not auto-renew them. The automated system always kept me on hold waiting for a rep but never actually connected to anyone even after long waits. I also send two messages on their online email/Message system on 3/22 but did not hear back either. How can I work with the ba... read more
Business response:
We are in receipt of Mr. ******'s review regarding the difficulty he has encountered in an attempt to reach us to discuss his CDs. Please allow me to sincerely apologize for any inconvenience Mr. ****** may have experienced in an attempt to resolve this matter. In order to request that Mr. ******'s CDs not be automatically renewed, we need to receive the following information in writing: Name Account Number Request to Close Account Distribution Request (Transfer to another BBVA Compass account or cashier's check) Please Note... read more
Frequently asked questions about BBVA Compass
How is BBVA Compass rated?
BBVA Compass has a 1.3 star rating with 105 reviews.
When is BBVA Compass open?
BBVA Compass is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com