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BBVA Compass
- Banks
- Phoenix, AZ
About this business
BBVA Compass offers innovative and industry-leading products and services with a focus on providing customers with financial solutions to fit their lifestyles. BBVA Compass is a Sunbelt-based financial institution that operates more than 700+ banking branch locations including Texas, Alabama, Arizona, California, Florida, Colorado and New Mexico. BBVA Compass ranks among the top 20 largest U.S. commercial banks based on deposit market share and ranks among the largest banks in Alabama, Texas, and Arizona. BBVA Compass has be... read more
Location details
1802 E Camelback Rd, Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the most Stupid bank I have ever seen , I have a safe deposit locker , Business account and Personal account with them , after 6 months of opening the bank account , one fine day the bank has decided to close my account . I rushed to bank and Branch Manager said this is happening very often these days , that no one knows. Then they looked into notes and said they miss certain documentation , so the bank decided to close bank account without informing the customer. Initially it took me 4.5 hours to open a bank account... read more
Business response:
We are in receipt of our customer's review. Please allow us to sincerely apologize for any frustration our customer may have experienced in an attempt to resolve this matter. Upon review of the notations on our customer's account profile, it was notated that a letter advising our customer of the closure of their account due to missing documentation was mailed to the address on file on 10/10/17. However, we did not receive any response from our customer. We encourage our customer to contact his branch of account and speak to ... read more
Simply opened a plain ole checking account for convenience of having online banking. What a huge mistake. Treated with no respect, had to deal what was probably the most incompetent employee in the company, Luis R*****, and threatened by this low level jerk. Ended up pulling my funds out via ATM leaving a very small balance (3.00) which a week later was seized by compass with not even a phone call or email. Called customer service for a reason and was informed that they had no idea and I would have to go to the branch where ... read more
Business response:
We are in receipt of our customer's complaint. Please allow us to take this time to sincerely apologize for any frustration our customer may have experienced. Upon review of our customer's account, we were able to confirm that the account is currently restricted and per account notations, our customer should contact his branch of account for any further assistance regarding this matter. On behalf of BBVA Compass, we thank our customer for his time regarding this matter.
They are giving out incorrect information and do nothing but give customers the runaround. You should really check out the visitor posts to their Facebook page. Here's today's ordeal: Mobile deposited my paycheck, which was issued by *******, so it's definitely good. Called to ask about expediting the transaction since the app says they offer Priority Deposits, which cuts down the time. I was told to call back because the system hadn't updated to show my deposit. Okay. I call back, ask about Priority Deposit and am told th... read more
Business response:
We are in receipt of our customer's complaint. Please allow us to take this time to sincerely apologize for any frustration experienced by our customer in an attempt to resolve this matter. We take the concerns mentioned by our customer very seriously and we have forwarded them to our call center in order to be addressed by our Management Team. We were unable to locate our customer with the information provided on the complaint so we are unable to discuss the specific situation in question. However, we wanted to advise of in... read more
Today is January 15th and I get paid on the 15th and 30th of every month. Today is the 15th and my check still has not posted and it is now 1:00 PM Central Standard Time. AT this point I call the customer service number and I was told by the representative that since it was a holiday and the bank was closed, my check was scheduled to post on tomorrow (1/16/2018). I was never told this before and I am highly upset with Compass Bank at this time. If anything items do not clear my account, I will expect for BBVA Compass to pay ... read more
Business response:
We are in receipt of our customer's complaint. Please allow us to sincerely apologize for any frustration our customer may have experienced in an attempt to resolve this matter. We wanted to provide our customer with some information that pertains to how direct deposits are posted. When an employer sends funds to be posted to a customer's account in form of a direct deposit, the employer will provide our institution with a release date for the funds. Funds are released/posted to an account on the date the employer provides o... read more
BBVA is using an incorrect name on my account, seemingly to cause my transfer requests to be denied. This has happened before years in the past and I have resolved the issue multiple times. I am not acting rashly in this review. This year I placed a transfer request to my external bank on Sept 29, 2017, like I do every month. The request appeared to be processing correctly with the amount reflecting in my BBVA account however it was not withdrawn from my external account. I called the bank several times and was on hold for a... read more
Business response:
We are in receipt of our customer's review. Please allow us to sincerely apologize for any frustration our customer may have experienced in an attempt to resolve this matter. According to our records, the name provided on this review matches the name on our system for our customer. However, if there is an issue with the name listed on the external transfers, we encourage our customer to contact the institution the transfer is coming from to ensure that the information matches on both ends. On behalf of BBVA Compass, we again... read more
Compass sent me a credit card in the mail I acctivated thinking it was a debit card. When I realized what happened they told me I had to pay 100% of the fees and interest. I was told that the card I received in November was applied for in May!? These deceptive practices/fraud is why I am leaving after 16 years with them.
Business response:
We are in receipt of our customer's review. Please allow us to take this time to sincerely apologize for any frustration our customer may have experienced in an attempt to resolve this matter. We attempted to research this matter further, however, due to the closed account status on the credit card in question, we were unable to view any fee/interest information. We encourage our customer to contact our Credit Card Department at 1-800-239-5175 for further assistance regarding this matter. On behalf of BBVA Compass, we again ... read more
I have had a credit card with this company for less then a year and not happy with their customer service. I call and it always says they are "experiencing system issue and hangs up!!!!" what company does this? paying it off and will tell all others do not do business with this company.
Extremely unprofessional, if you late with your payment they will call you 20 times per day, but if you need to make a payment, they don't answer. So far I'm 1 hour on the phone and no one has answered yet, i requested a callback 5 hours ago, no one has called as well.... one callback did come through but they hang up on me immediately. Disturbingly horrible service
Business response:
We are in receipt of the customer's review. Please allow us to take this time to sincerely apologize for any frustration our customer may have experienced in an attempt to resolve this matter. We have been experiencing higher than normal call volumes recently, however, we have taken action to ensure that wait times are improved for our customers across the board. Additionally, we would like to advise our customer that there are other options to make a payment on a loan account. Our customer is more than welcome to mail in th... read more
I have been a customer of BBVA Compass for nearly 10 years. I frequently use the app and the online banking with both services being excellent. The problem with BBVA is their hidden fees. I elected the "go green" option via the app which typically means no paper statements. BBVA charges a minimum of 3.00 US dollars for paper statements. In a year, that's 36 dollars annually to receive a paper statement when I can just access my account via app and online. So to save money where I can, I opted to go green and not have paper s... read more
Frequently asked questions about BBVA Compass
How is BBVA Compass rated?
BBVA Compass has a 1.3 star rating with 105 reviews.
When is BBVA Compass open?
BBVA Compass is open now. It will close at 5:00 p.m.
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