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BBVA Compass
- Banks
- Phoenix, AZ
About this business
Location details
1802 E Camelback Rd, Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
BBVA Compass Bank will steal your money. I have the BBVA Wallet downloaded on my phone. They told me that would give me real time information on my account. So I check my account everytime before I do a withdrawal or a transaction. Whenever I do a transaction, BBVA puts the transaction on hold (they say they are waiting for the merchant to come in and claim it) and in the meantime, the transaction amount is deleted from my available balance, but it is still visible in my "posted" balance. The problem is, when the merchant fi... read more
Business response:
We are in receipt of the customer's review. Please allow us to sincerely apologize for any frustration that our customer may have experienced in an attempt to resolve this matter. According to the Consumer Deposit Account Agreement, "You authorize and agree that we may, in our sole discretion, determine the order that we process and post credits, debits and holds to your account. You also authorize and agree that the order and/or manner in which we process and post credits, debits and holds may vary by the product, service, ... read more
My card was blocked I called to try and get my card unblocked.. on the phone for 1 hour on hold then then the call dropped on their end why I said their end.. I call 3 times before the long hold. every time I entered my acct number and prompt a selection I get disconnected. This is very inconvenient for customers.
Business response:
We are in receipt of the customer's review. Please allow us to sincerely apologize for any frustration experienced in an attempt to resolve this matter and for our being unsuccessful in providing a positive customer experience. We checked the customer's card on file and we were able to confirm that the card is in an active status. We encourage the customer to download our BBVA Compass Wallet app, which provides convenient access and control of your payment cards. On behalf of BBVA Compass, we again sincerely apologize for an... read more
I had a car loan with these sharks. In 2015, my car was totaled. I had GAP insurance. All was paid off and nothing from Compass Bank was ever sent to me. They told me the Title would be mailed to ****. We are now trying buy a home and I find out that I somehow owe $577.13 to these Sharks. I had to pay this in order to move forward with the sell/buying of our home. Next step...lawyer!! STAY AWAY from these people!!!
Business response:
We are in receipt of the customer's review. Please allow us to sincerely apologize for any frustration experienced in an attempt to resolve this matter. Unfortunately, we are unable to provide specific details of what took place regarding this matter. However, we encourage the customer to contact our Total Loss Department for further assistance at 1-866-477-5009. On behalf of BBVA Compass, we thank the customer for their time regarding this matter.
I was having issues which required the attention beyond a typical teller. The ordeal should have taken 10-15 minutes before it was solved. Upon entering there was already one person that had been there. I waited patiently while the two banking specialists were finishing up with the customers they had. One (a.k.a. first specialist) finished and helped the customer ahead of me. No problem. This is where things went wrong on so many levels. Two more customers had come in which also required a specialist. After the second specia... read more
This has been one of the worst experiences I have ever had with a bank. I got an account with this bank because I heard it was somewhat a good bank. I deposit two checks everything is going fine. I deposit my third check, and they decide to put a hold on it. I go into the bank and ask if there was anything they could do to help me out and get the hold off, and they tell me they could not do a single thing about it. I call the customer service number and they were as useless as a punting tee. They tell me I have to wait 6 day... read more
I made an on-line purchase, and afterwards found out that the purchase was coming from China. China's government pays for all postage in to the US so that merchants can prosper. The item I authorized to be charged to my account was not the item I received. After many exchange of emails, and in very broken English, the merchant said they can credit me $15 on my next purchase (haha, I will never order from them again). The item was $139.00. I asked the merchant to send me a shipping label, and the response was they could not a... read more
The customer service at the Heights in Houston Texas is horrible. They are eager to assist anyone to secure business, however when a problem exist you're told to contact the 800# and get no where. Here are a few examples of what has happened so far - 1. I have called the Heights bank to speak to "Veila" who never returns calls and her phone is always forwarded. She promises to get the job done and does not. Instead of finishing her job, she delegates her responsibility. The manager at that location will state that he will he... read more
Business response:
We are in receipt of the customer's complaint. Please allow us to sincerely apologize for any frustration the customer may have experienced in an attempt to resolve this matter and for our failure in providing a positive customer experience. We take the concerns mentioned very seriously and we have forwarded them to the Heights Banking Center Management Team to ensure that they are addressed. On behalf of BBVA Compass, we again sincerely apologize and we thank the customer for their time regarding this matter.
This is has to be the worst bank ever and the worst mistake I've ever made. I should have came here first to read all the bad reviews before opening an account with this "horrid" so called of a bank. I've filed multiple fraud cases with them and to my demised customer service was terrible and no one wanted to help. I was transferred to the fraud department, then I was told that this is not our department and I need to speak with the investigators. This department told me that this is fraud and transfer me back to the fraud. ... read more
Business response:
We are in receipt of the customer's complaint regarding a recent dispute he filed with BBVA Compass. Please allow us to take this opportunity to apologize for any inconvenience the customer may have experienced. Upon review of the customer's dispute notations, it was determined that on 09/21/17, we attempted to contact the customer to advise that we were in need of additional information to continue with our investigation. However, the customer failed to comply with the investigation and therefore, the claim was denied and c... read more
THIS BANK IS ABSOLUTELY DISGUSTING. Everything in every aspect. disgusting, horrible, terrible, untrustworthy, money stealing, rude nasty employees, I 100% believe this bank should be shut down especially from the amount of complaints. all reviews that are positive sound extremely fake. I financed my car through BBVA Compass because I was told by the dealership they had low interest. Every time you call them you get an automated robot and you pretty much cant get through to any human. There is in fact a call back option wher... read more
Frequently asked questions about BBVA Compass
How is BBVA Compass rated?
BBVA Compass has a 1.3 star rating with 105 reviews.
When is BBVA Compass open?
BBVA Compass is open now. It will close at 5:00 p.m.
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