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BBVA Compass
- Banks
- Phoenix, AZ
About this business
BBVA Compass offers innovative and industry-leading products and services with a focus on providing customers with financial solutions to fit their lifestyles. BBVA Compass is a Sunbelt-based financial institution that operates more than 700+ banking branch locations including Texas, Alabama, Arizona, California, Florida, Colorado and New Mexico. BBVA Compass ranks among the top 20 largest U.S. commercial banks based on deposit market share and ranks among the largest banks in Alabama, Texas, and Arizona. BBVA Compass has be... read more
Location details
1802 E Camelback Rd, Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have a account with bbva compass a business account .I am just getting my business started and it as been a nightmare dealing with them.Money that was deposited for my start up has been frozen for over 3weeks.The customer service rep named Ms.D**** has not been helpful at all she gives me dry conversation when I am asking her about my account the only thing I keep hearing is she is waiting on the other bank to verify funds.This is a bank ..... I know they have relationships with other banks in order to service there custom... read more
Business response:
We are in receipt of our customer's review. Please allow us to sincerely apologize for any frustration our customer may have experienced in an attempt to resolve this matter. We have reviewed the account notations for this account and have confirmed that we are awaiting wire confirmation from the financial institution the wire was sent from. The verification request was submitted to TD Bank on July 11, 2018 and as of July 31, 2018, we have not received any information. We encourage our customer to contact TD Bank and request... read more
Called today to simply ask a question about my Transfer daily limit and why it is all of the sudden limited to only a 1000. CRS who right off the back did not know what answer to give me. Tried to guess her way through messing up my account and locking my bank funds up for 24 hours. changed my settings and removed all my info from my account. I asked to speak with her supervisor. Waited on hold patiently to speak with another ill informed representative who was just as educated on the rules and regulation of the compass bank... read more
Business response:
We are in receipt of our customer's complaint. Please allow us to take this time to sincerely apologize for any frustration our customer may have experienced. We have confirmed that our customer's concerns have been forwarded to our corporate office for review. Our customer should be contacted by our corporate office in the next 24-48 hours. For his reference, the ticket number for his escalation is 1321853. On behalf of BBVA Compass, we thank our customer for his time regarding this matter and we look forward to speaking wi... read more
Opened an account online in January '18. Used a debit card from another bank to fund the account. The next day BBVA double dipped in the account taking a total of two (2) withdrawals while only crediting one (1) to the new account. I called BBVA as soon as I learned of the mistake. After waiting 40 mins to speak with a representative I was told that only one transaction showed on their system and I would need to contact the other bank to file a dispute. I filed a dispute with the other bank for one of the two charges. The ot... read more
I'm on a merry go around with the online various customer service people that keep replying. No one reads what I am saying. I am a US Citizen and an overseas customer, do not now have an address in the US, no family in the US. I have a small account that I opened to leave money in the states. Last year my account was deemed inactive and I went through quite a performance to get it active. I was trying to use my debit visa card online this year so that wouldn't happen again and no matter who I use it with, it gets declined. I... read more
This bank is terrible. They manipulate the system in order to charge fees. I had enough money to cover charges but they said "unseen" authorizations came through at the same time and took the money but they charged me for both charges! How can you hold the money for one charge and say it made the other one bounce but then charge me an overdraft fee for BOTH. They did this to me twice and wouldn't reverse the fees. How can I budget correctly if there are "unseen" authorizations? I should be able to see all transactions right ... read more
Business response:
We are in receipt of our customer's review. Please allow us to take this time to sincerely apologize for any frustration our customer may have experienced in an attempt to resolve this matter. BBVA Compass processes transactions in real time. Transactions are processed immediately as they occur without any delay to accumulate transactions. This means that if a transaction is presented for payment prior to sufficient funds being present in the account or prior to a deposit being made, the transaction will process first. BBVA ... read more
My Checking and Savings account were both closed without prior notice or even a courtesy call. I found out because I was trying to use my debit card to pay for my lunch and it did not go trough. I called the bank and then was told it was closed- No reason as to why it was closed. Till this day I am still trying to get a solid answer as to why it was closed. Please stay away from this bank as they will close accounts without a warning. I am very concerned and worried as I still have no idea how this will impact me as I am act... read more
Business response:
We are in receipt of our customer's review. Per the Consumer Deposit Account Agreement, "We reserve the right to close your account at any time, for any reason or for no reason, without the necessity of prior written notice. If we close your account, we will notify you by mail or telephone that we have closed your account unless your account has had a zero balance for thirty (30) days or more. Written notice that the account has been closed and a check, if any, will be sent to any address shown on our records for you, or if ... read more
I have never in my life dealt with a company as unprofessional and poorly run as this bank. I have a car loan with them and I have spent at least 4 hours, on 4 different occasions to attempt to sign on to online banking and go paperless. No one there in their technical support has a clue about anything. I will change my loan as soon as I can and would not put a nickle of my money in this bank,
I was hit with three overdraft fees this morning despite having plenty of money in my account to cover all withdrawals. When I contacted customer service, they had completely different numbers than I had on my online statement. I pointed out that when those three bills were paid, I had made deposits and transferred money into my checking account so that I had a cushion. They claim that my account was already overdrawn when those withdrawals were taken. My records show that I had more than $300 more than was required to pay a... read more
Business response:
We are in receipt of Mr. **********'s review regarding the NSF fees he was recently assessed. Please allow us to take this time to sincerely apologize for any frustration Mr. ********** may have experienced in an attempt to resolve this matter. According to the Consumer Deposit Account Agreement, "You authorize and agree that we may, in our sole discretion, determine the order that we process and post credits, debits and holds to your account. You also authorize and agree that the order and/or manner in which we process and ... read more
Ive Mentioned to several bank employees and it hasnt been fixed yet so here i am and Yea your bbva app has adware and every time i update after removing the adware the update to the bbva app gets re-infected with new adware , this is so insecure ,and my phone antivirus knows its coming from your app and its happed like every month and i have to go to the bank and reauthorize login because after the antivirus removes the ad ware pop up **** in your software it removes log in credentials and really your not doing me a favor by... read more
Business response:
We are in receipt of Mr. *****'s review regarding the security concerns he has with the BBVA Compass mobile app. Please allow us to sincerely apologize for any frustration Mr. ***** may have experienced. We contacted our Online Banking Department to have this matter reviewed further. At this time, we can confirm that we have not had any breach as a result of the security that BBVA Compass currently implements. Additionally, BBVA Compass completes systematic updates on a regular basis to ensure that we are protected from any ... read more
Frequently asked questions about BBVA Compass
How is BBVA Compass rated?
BBVA Compass has a 1.3 star rating with 105 reviews.
When is BBVA Compass open?
BBVA Compass is closed now. It will open tomorrow at 9:00 a.m.
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