Bath & Body Works

Crisbel G 

on BBB

4 years ago

Highly upset at how everything is being handle I understand the high volume for shipping but I Placed an order on 12/04 for my candles it’s now 12/20 and I still haven’t received that order and half of the candles on the order that I placed were cancelled yet they were in stock online 2 days later at full price. Highly disappointed i’ve been a rewards member now for a while and have spent a ton of money with this company in the last two years I would just like my money back for my online order. 

Neuza T 

on BBB

4 years ago

I’d like to put in a complaint about one of your store managers in *********, MA. My sister in-law and I waited 30 minutes to go in the store. I understand the reason why obviously due to COVID you’re only allowing a certain number of customers in the store at a time. The fact that we waited in lone that long only to be humiliated by one of your managers is unacceptable. While at the register, I presented a coupon which was given to me by my sister in-law. The cashier at first said she’d honor the coupon, however, the manger... read more

Courtney S 

on BBB

4 years ago

I wish I could give a ZERO!!!! Absolutely horrible customer service I purchased items on November 26th. I received and email on Dec 1st that I would receive the items dec 9-10. It is now December 15th and the last shipping update I received was the items went to St. Louis/O’Fallon then back to Indiana where is was shipped from and the last update was December 10th. Like the site says to wait 2 days if your order is not updated/ arrived. Well December 10th it was supposed to arrive so when I call tonight I was told to give it... read more

Kyra W 

on BBB

4 years ago

I have purchased from this company for several years with no problems. This last experience has been horrific. I placed two orders on 12/4/2020. One was for $28.03 which was for two candles. One of those candles was out of stock after the purchase was made, yet I never received any type of refund for it. Then today (12/14/2020) I was charged $17.26 for that order. This is crazy to me, since I already purchased those items. On to the second order-----which I was origianlly charged $60.34 on 12/4/2020. Then today (12/14/2020) ... read more

theresa B 

on BBB

4 years ago

The debited my account twice seven days apart and told me I have up to 21 days for them to correct THEIR mistake 

Katie G 

on BBB

4 years ago

I had, without a doubt, the worst customer service with them regarding a recent transaction. I bought 5 candles and 3 body care items on candle day and still have yet to receive them. I was told to expect them 12/9. When they did not show up 12/9, the date was 12/10. When they did not show up 12/10, it was 12/11 and so forth (each time advancing one day) until yesterday (12/13) when I sent a follow up message to both them as well as the shipping service asking for an update. Now it just says it was shipped and that it has be... read more

SH 

on BBB

4 years ago

I have spent the better part of today trying to resolve an issue and find myself very sad, disappointed, and frustrated. i am a fan of Bath and Body Works so extra disappointed. I placed two orders, on separates dates, both containing Christmas presents. I ordered 5+ weeks prior to the Christmas knowing that shipping would be delayed. I talked to a rep today as I have not received either and tracking details are sketchy. She confirmed that both orders, although completely separate from one another, have been lost! She offere... read more

ELVIRA J 

on BBB

4 years ago

I placed two orders online during the BOGO for three wick candles event. The next day one of my orders was canceled without a reason. The first order appeared to have shipped the next day with a UPS tracking number. However, 12 days later UPS was still waiting for the package. When I called contacted customer service I was told to keep waiting which I found unacceptable. I was told that my order could not be reshipped because there are no candles left. I was able to get my money back but because of neglegence on the companie... read more

Nelmarinia C 

on BBB

4 years ago

My wife made an online order for 6 3 mick candles everything was nice after the confirmation email then for no reason they cancel one of tje candles today when they send me a shipping confirmation email another candle was cancel for no aparent reason Shame on you and your polotocs in cancelations BBW can cancel items but ypu can't