Bankers Life & Casualty Co

Neil G 

on BBB

5 years ago

AVOID BANKERS. Filing a long-term care claim is a messy and excruciating experience. The initial list of documentation constantly expands and changes. The claims department is either grossly incompetent or worse. Do not waste your money paying for a false sense of security. Based on my family’s experience with our 90 year old aunt, the claims process is so muddled and confusing it is nearly impossible to successfully file a claim. I will file a complaint with the AZ Dept of Insurance and the Attorney General out our experien... read more

Ashley T 

on BBB

5 years ago

Horrible company. Have an IRA with them that I have been trying to roll over into my current company IRA and they keep coming up with excuse after excuse as to why it cant be done. Always comes back to my work not providing enough info but there is nothing else my work can provide. They NEVER RETURN CALLS. Local branches never answer phones. I'm to the point of being close to getting a lawyer involved just to get my money. 

TENDER VIGILANTE 

on BBB

5 years ago

My mother had an annuity and an IRA with Banker's Life. I would not recommend Banker's Life to handle any of your investments. My mother did and when she died, my siblings and I decided not to re-invest our inheritance with her local agent. He then cut off contact with us refusing to respond to emails or texts. He seems to be only interested in making money and failed to do his job. We are now working directly with customer service at Banker's Life and filing complaints against the agent. 

Tom P 

on BBB

5 years ago

Won't answer their phones or emails. We can't get our money from them. 

Meg P. 

on BBB

5 years ago

Please beware of travelling Bankers Life agents. On May 13, a Banker's Life agent from West Des Moines arrived in my driveway unannounced, without a mask on, and had I not stopped him in the yard, he would have come to my door to talk to me about ********Insurance for my husband, who was at work at the time. He tried to hand me his business card so I had him put it on a chair on the porch to pick up later. He also asked me twice for my phone # because my husband, who is not his customer, hadn't responded to his calls. Both t... read more

RW 

on BBB

5 years ago

The people that work with Bankers Life have the best intention and are wonderful to work with. They look out for the best interest of the people they work with. Lots of agents come from Non-Profit and community oriented backgrounds and have worked with elderly, students, and veterans. I love working with my coworkers! 

Gretchen M 

on BBB

5 years ago

Dishonest company. Gives grieving families the run around to close and collect policy benefits. 

David T 

on BBB

5 years ago

They have been calling for the last 3 years. I have called them several times to stop calling. All they tell me is to make sure I am on the national do not call list. I am! The calls keep coming! Time for this crap to stop. 

Collin W 

on BBB

5 years ago

Great company - quality service and incredibly efficient! I would highly recommend Bankers Life.