Banfield Pet Hospital

Maris S 

on BBB

4 years ago

If you care about your pet's life and health don't use Banfield Pet Hospital. My Dog is passed away because of Banfield Pet Hospital. In November They did a blad test for my dog I call them 2 times to get results every time rudely answered if we see anything wrong we will call you. On Christmas day my dog wasn't filing vell ve bring him to ******* ******** *** **********in North Haven CT. They quickly start the process of emergency for my dog's life. Thy contact Banfield Pet Hospital to get my dog health history when they re... read more

LEAH 

on BBB

4 years ago

Terrible customer service. We didn't have any problems with the doctors. They were great. Their front desk staff are incredibly irritating, and overall just not helpful. We've had multiple issues with them. When our contract is up, we will be moving care elsewhere. Which is unfortunate since they have provided all of the care for our 5 year old pup. 

AM 

on BBB

4 years ago

I highly suggest paying the money to see a real veterinarian and seeking outside pet insurance if you truly care about your pet. My 10 year experience with this company has finally come to an end where I am currently making a case with corporate to not only cancel my membership but to return my money from the past year. I have dealt with technicians not reading charts and making mistakes with my dogs- where one time I heard my dog from the exam room and charged into the back room to see how he was being mishandled and held d... read more

Diane S 

on BBB

4 years ago

DO NOT USE! Horrible. October 2020 I adopted a new kitten and bought the Banfield 1 year wellness kitten plan and took my newly adopted kitten there. He had an ear infection and I bought their expensive recommended medicine and it didn't work. I had some left over so tried a second course, it still didn't work. They recommended a second medicine for $40 but I found a different brand with the same ingredients for $6 online and it worked perfect. After a few months I took kitty to get his annual checkup and his ears cleaned (n... read more

Lacey F 

on BBB

4 years ago

My puppy has been on the banfield puppy plan since she was 8 weeks old. So far Banfield has charged me over $340 for additional services not covered under their plan. My dog is now 8 months old. We took her to have her spayed only to be told her blood test showed anemia so her surgery would need to be postponed. The vet called to tell me th en said they would call back when my puppy was discharged. A hour later I called them to see why it was taking so long. The rep advised me the vet went to another patient and it will be a... read more

Veronica D. 

on BBB

4 years ago

I decided to leave it, service is horrible, never has a doctor available, only young unprofessional people taking the pets with a horrible customer service, including the office manager. Who knows how they treat the pets inside. I had 2 preventive care a year and unlimited appointments, well... they never have time available, even if it is an emergency. One of my cats lost a preventive care that is included because if their mistake, that at the end “ was my fault”. I started with the plan on 2012 with my first cat, I had iss... read more

CHall 

on BBB

4 years ago

I had banfield less than a month since I had to go through the unfortunate event of loosing my new puppy. She was seen by a doctor ONE time (another horrible experience) and of course I had to pay set up fees which came out to $117. I called a week after her passing to cancel service and the customer service department informed me I owed over $300!!! This means they are expecting me to pay over half the yearly price if I had my dog a full year. This is crazy and outrageous, and definitely doesn’t seem practical. I asked the ... read more

M. I. 

on BBB

4 years ago

I signed up for Banfield because it was an affordable way to get my indoor cat his basic annual shots while I was in school. They are so unprofessional and uncommunicative. Luckily nothing has ever happened to my cat in their care but I am looking forward to the date I can cancel my plan (which I unfortunately just accidentally let renew). When I took my cat in a second time to renew a prescription I told them upon making the appointment and wrote on the papers when I was there that I need to renew a medication of his on top... read more

Liliana S 

on BBB

4 years ago

I have a puppy who has giardia and I suspected something was wrong and I took her to the banfield in alliance town center in north Fort Worth. I enrolled in the wellness plan and I thought I was getting a good deal. I was wrong, aside from the 71 dollars they charge me I been charged so much. I paid almost 200 for my first visit and then I had to go back and they did all this blood work, ear swab, and other things when I told them my puppy had been scratching at her ear. I had to drop her off due to Covid and the staff was s... read more