Banfield Pet Hospital

Anna S 

on BBB

5 years ago

With a heavy heart writing this but I want other people to hear and be aware of this. We lived in FL for the last 9 years and my yellow labrador would go to Banfield office in Jax twice every year for well checks. We had our ups and downs with the office, we had great vets and some that do not deserve to be called a vet. As my dog was aging, I started to notice different things that change in him and with all those visits Banfield just brushed them all off, saying he is just getting older or he is just too excited. Today he ... read more

CP 

on BBB

5 years ago

NEVER sign up for any plan with Banfield. I've spent hours on the phone trying to cancel my plan for 5 months now, for a dead dog. The more I look into it the more I find many other people being scammed by this wellness plan. One family actually had their plan renew, 6 months after the animal was put to sleep and was informed they had to finish the automatically renewed contract. At this point I feel like contacting a lawyer and seeing how many other people would be willing to join a class action against them. Apparently thi... read more

Jennifer G 

on BBB

5 years ago

Banfield condemned my dog to death when really it was garbage he got into! I took my dog to banfield greensburg. He hadnt been eating. I explained he had gotten into garbage. They ran test that they charged over $800 and then told me he was filled with cancer and wanted to put him down. Over $300 more for that. Me being selfish wanted 1 more night. He was a little better the next day so i cancelled and got 2nd opinion. Same tests and exam for 2nd opinion only cost $137 and they properly diagnosed that it was the garbage he g... read more

Denny A 

on BBB

5 years ago

Banfield is the worst company and will bill you in correctly and will up your plan and the price. I have been trying to deal with them and it has been a nightmare. They have overcharged me, sent the bills to the wrong email and then sent me to collections and thats when I finally get a notice in the mail. Now that I finally received a notice in the mail I am aware of the balance and see the discrepancies I tried to remedy and was forwarded to many different individuals and NOT ONE could or would deal with the issue. They jus... read more

Arthur C 

on BBB

5 years ago

I had taken a wellness plan on two of my pets. I had to have one put down in November 2019. I did not realize that I was responsible to notify the Banfield pet plan that my pet was put down. I made an incorrect assumption that since both organizations were Banfield they would notify the other of the occurrence. As it turned out, they did notify each other but it was my responsibility to stop the payments on my deceased pet. I was also notified that I could not cancel my premium at the local hospital but had to contact the "c... read more

Heather T 

on BBB

5 years ago

Do not use Banfield Pet Hospital, ever. If you have them, switch when your contract ends. We were with them for 14 years, had subpar service, but it is what we could afford. They nickel and dimed us the ENTIRE 14 years. I called to cancel because my pet passed away and was told since she had been in the week before that we owed close to $600 because they ran tests, etc. that day. No sympathy, empathy or customer loyalty, only I see you saved this much on services over the past year and this much was saved. These "savings" ar... read more

Carolina S 

on BBB

5 years ago

What in the world!!! They DONT walk your dog even if yours dog has diarrhea. What kind of place is this. My poor dog hold her diarrhea and vomit for 9 HOURS. ANimal cruelty don’t take your dog to this one. There are better bandfields. When I picked her up she was fooling out of her mouth, scared, pooped all over the exit. TERRIBLE. They didn’t even give me a description of what they did. When I asked a question about it they said they told my husband on the phone already. Wow! I will report this everywhere I can. This place ... read more

R. C. 

on BBB

5 years ago

Banfield wellness plan double charges for a vet visit. $60 to see the vet and another almost $60 to touch your pet. Be aware of this plan. You only get 15% off meds as well. What kind of plan is this??!! I bet most of the employees selling it to their customers don’t even realize it. I canceled my plan. I suggest getting REAL pet insurance. It’s cheaper to go to Banfield without it. The 1 Star is for the wellness plan. The employees that are selling that don’t know about this would probably be aghast to this as they are the ... read more

Nicole W 

on BBB

5 years ago

Lack of empathy in regards to pet deaths when it comes to their pet wellness plans.