This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We used this office and spent thousands of dollars on wellness and emergent care then finally euthanasia. They failed to detect adenocarcinoma that was so advanced it was metastasized to lymph nodes and lungs and they had expressed her anal sacs just 5 months earlier. We contacted corporate who said we would receive a call from their practice Mgr in 48-72 hours. That was almost a week ago and we have been ignored. RUN TO ANOTHER VET!
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Client Advocate Team at 877-500-2288 or email internet.inquiries@banfield.com at your convenience so we can try to address your concerns.
They do not communicate with you. They do not give quality care. They do not appreciate having a career in vet services. If I wanted to get screwed this badly, I would have stayed with my ex husband. This place makes me regret getting cats. I wish I would have never gotten them.
DO NOT SIGN A CONTRACT They are a sham. Care is not very good. You are not allowed to go in with pet to meet with the vet. How do ever really know your pet sees the vet???? The pet dies you still have to pay for the contract They make you put a star up. But I say no stars I will never do business with them again.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Client Advocate Team at 877-500-2288 or email internet.inquiries@banfield.com at your convenience so we can try to address your concerns.
Banfield has consistently been the worst experience of my life. They cancel appointments, they don't charge the same day every month so they are always causing me to get overdraft charges. You cannot cancel your insurance for any reason. Dog die? Too bad, you are paying the year out and they sneakily set it to auto renew so you better keep your eye on it. I told them I want nothing to do with them, so what do they do? Go make a rogue appointment after they've canceled the last 3 of mine for various reasons after i used time ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Client Advocate Team at 877-500-2288 or email internet.inquiries@banfield.com at your convenience so we can try to address your concerns.
Lost our pets in auto accident, still want to charge us $700 for pets that are deceased and can’t even use the plans at this point. Now receiving harassing calls each week stating something is wrong with our plan after speaking with CSR’s twice regarding the situation. They will not work out a payment plan, they will not discount the amount, they require payment in full, and will apparently keep calling for the next 120 days each week until the payment is resolved. I will never work with this crooked business again, they’re ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Client Advocate Team at 877-500-2288 or email internet.inquiries@banfield.com at your convenience so we can try to address your concerns.
I am only giving one star because they will not allow no stars. Banfield Pet Hospital convinced my elderly mother to sign up for the continued health plan for her dog when she took the dog there one time in 2017. They charged her 53 dollars every month for 3 years until I took over paying her bills in 2020. Her dog never went back to Banfield Pet Hospital after that one time and yet they continued to renew her contract every year and take her money every month. Yes, she did sign up for this service but one might hope a facil... read more
Business response:
We appreciate the opportunity to hear about your recent experience and would like the opportunity to discuss this matter in more detail. Please reach out to us at the local hospital at your convenience - it is important to note that there are records of several attempts to reach the client of record over the years. Without the client of records consent (verbal or in writing) we cannot alter the plan.
SCAM! Worst experience ever! Rescued a kitten and was looking to have him checked out. saw Banfield has a coupon for complimentary first office visit for new pet patients. I called the bel air, MD location and asked about the coupon. Alyssa told me they accept that coupon and it’s good for the visit fee of $59.95. Because she confirmed they accepted the coupon I made an appointment. She said she’ll email forms and info. Never got it. Call to check they entered my email correct and she said she will send. Never got it! Get th... read more
Business response:
We appreciate the opportunity to hear about your recent experience and would like the opportunity to discuss this matter in more detail. Please reach out to us at the local hospital at your convenience
I wont even rate this business with STARS!!!!!! worst care ever for my Boy no compassion! All about the money!! Found out my boy had cancer in March, could not get anyone to call me back about his lab work, got the run around for day!! He got worse, then they didn't have the means to care for him had to go to an Emergency Pet Hospital, tried to cancel of course it was $600 or more to cancel and contract was up in November. My boy has since passed almost a Month ago and they were notified on 9/8/2020 and without surprise they... read more
Business response:
We are so sorry to hear about your recent loss. Our thoughts go out to you and your family during this difficult time. We would appreciate the opportunity to discuss your recent experiences and your account concerns. Please contact us a* ********************************** at your convenience.
DO NOT USE BANFIELD! Banfield neutered my male Rottweiler at 6 months when, I now know, they should have waited till he was 18 months old. This premature neutering is a HUGE contributor to his ACL tear which now needs a $6,000 TPLO surgery. The vets at the Downingtown location also misdiagnosed his ACL tear as "growing pains" and did not take any radiology. I took him to a specialist on my own (which was $767.00 for the consult) and THEY told me about the tear and that he needs the surgery. I've been to 4 specialists in tota... read more
Business response:
We appreciate the opportunity to hear your feedback. We would like the opportunity to discuss this matter and appropriate medical recommendations with you. Please reach out to us at the local hospital at your convenience
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.8 star rating with 899 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com