Banfield Pet Hospital

Anjelica L 

on BBB

4 years ago

This place is horrible . My 12 year old cat was misdiagnosed here by Dr. ******** . When I brought my cat to Banfield I was hoping to get some answers about her limping and bulging hip. I was informed by Dr. ******** that my cat has "arthritis" and that x-rays would show it. She wanted to charge me $600 to sedate her. I was also told my cat has a heart murmur, my biggest question is why would she want to sedate a cat with a heart problem ? I ended up taking my cat to bluepearl emergency vet in daly city where she was properl... read more

Elizabeth B. 

on BBB

4 years ago

The worse place in the world!!!! I took my lab in January because she had a mass on her belly. They told me 99 percent sure it’s cancer I paid extra to have the biopsy sent off. They called 5 days later to say it wasn’t cancer. On June 12 she started panting. I waited in the car (because of COVID) for two hours, only to be told she is hot because she is overweight. On June 22 I took her back because she was having trouble breathing. They said she had an enlarged heart and they gave her fluid. The very next day she could not ... read more

Nicholas G 

on BBB

4 years ago

Very poor customer service, my wife got me a dog and I only had him for a month got a plan on him in the first week, well it end up not working out because I work to much and now they still want me to pay the plan off its complete bs I called them and they want me to just keep paying its been like 6 months of free money for them and im sick and tired of the giving away money 

Mike T 

on BBB

4 years ago

Paid 37.95 months for insurance for 2020. My total bill for a visit was $148.94 because of the virus we were not able to do regular visits. Now I want to cancel and they tell me this: For ***** Services used = $774.65 Installments paid to date = $341.55 Remaining balance for services = $433.10 Remaining wellness plan payments = $113.85 We went once in August, I called the doctor to confirm the bill of $148.94, so "SERVICES USED: $774.65, how could that had happened. None of this math makes any sense the lady at Banfield had ... read more

mk 

on BBB

4 years ago

ZERO STARS AND the absolute worst to try and deal with when trying to cancel their "WELLNESS PLAN". What a rip-off. Also - extremely - if not impossible to get in touch with them to cancel the membership - multiple phone calls, chats, emails and even spoke with practice manager but nothing has been done to end my pain of this wellness plan. I am a very good pet owner took my pets there for many years thinking I was providing the best of care - but I obviously was not. I have disclosed to the vets, manager and workers that I ... read more

Elizabeth V 

on BBB

4 years ago

I will NEVER step foot In this place again! Called to make an appointment for my soon to be 3 year old German Shepherd. Told the front desk exactly what I was making the appointment for and when I dropped off the dog, I even repeated myself 2 times why she was being seen. I noticed she had hot spots by her stomach/ groin area. Also wanted her ears checked and nails trimmed. After waiting in the car for over a hour. The doctor calls and says she looks great. I said excuse me how did you miss this. So hours later. I call and a... read more

David D 

on BBB

4 years ago

DO NOT signup for a pet Wellness program with Banfield! Banfield charged me $509.00 for standard annual pet checkup when I opted to cancel my monthly wellness plan. This was a standard visit with a couple vaccines, nothing out of the ordinary. Typical cost would be $100 - $150. This was how the treated me after waiting 2hrs on hold to speak to someone, they do not give you an option to cancel online. You can however upgrade your Wellness plan online. 

concerned owner. 

on BBB

4 years ago

Worst service ever. Nasty staff. On multiple occassions, I needed urgent care for my pet only to be told to wait several weeks for an appointment or a dropoff. At this point, i have given up using them and have closed the account. To make matters worse, they debited my account for renewal and when I cancelled asked them to reverse the renewal. They just said they dont reverse any charges. Really!? This is the kind of reputation they want to set for their corporations. If you love your pet, do not use this service. 

Abiy A 

on BBB

4 years ago

The contract I signed includes shots , limited office visit and neutering . I scheduled for neuter but the doctor refuses surgery calming possible bleeding disorder and I have to pay $240.00 for the blood test , even though neuter is included in the contract . On 8/11/2020 my dog was lethargic and wanted him to be seen right away but when I called the hospital I was told the doctor is busy and to take it somewhere else.