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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Enrolled in their wellness plan at the buckhead location in Atlanta ha. The plans they went over is not what their care department explained after a bill being sent months later. I requested the account to be cancelled prior I had Autopay set so a late payment was never a issue. Got a letter in the mail of a past due amount of 75 when the account was supposed to be cancelled to the. Find out the total balance was 265 before being sent to collections. Don’t screw over ppl who do t mind paying and have great credit. I don’t li... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Care Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
The first year of coverage was good but they restarted our 1year contract 6 months into our contract without telling us it would start over if we added something. So now we are on the hook for 6 more months of payments for nothing . Also when our dog was sick he couldn’t be seen fo a week ...useless. Also the guy my wife spoke with about the matter was a complete jerk and we will never use Banfield or PetSmart again . Their customer service is lousy and all they want is to extend your contract and threaten to ruin your credi... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Care Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
PLEASE DO NOT MAKE THE MISTAKE I DID, I did not read the reviews.. Please do not take your pet to the Banfield Pet Hospital. My 15 week old puppy was seen there once. He was up to date on all of his shots prior to the visit but he needed one more DAPP, a Rabies and a Bordetella vaccine. Pet Smart gave me a COUPON for a Free visit there so I figured that I would give them a try. What a NIGHTMARE!!! Although I provided them with puppy records including: breeder birth date, bill of sale and shot records they MADE UP a random bi... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Care Team at ************ or email ************************** at your convenience so we can try to address your concerns.
This company is a sham. I have been trying to reach someone in regards to canceling my wellness comprehensive plans on both my pets since the plan has no use to me anymore. They are charging me $115 per month since October 2020 when the orginal plans only cost me $89 per month for the past 3 years. Their reasons are because my pets are over due on the examinations. I've tried to reach the Maplewood, MN location since September of 2020 to try to speak to someone about what can be done. I've left countless messages when I can ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Client Advocate Team at 877-500-2288 or email internet.inquiries@banfield.com at your convenience so we can try to address your concerns.
While caring for my 2 pets, I had no issue with the vet services provided, other than perhaps their persistent efforts to "upgrade" my plan to higher levels. However, trying to discontinue the charges for these services has become an expensive nightmare. I contacted Banfield customer services by phone on 12/4/2018 to stop the plan as I had re-homed my pets and was leaving the country. I was told plans could only be discontinued on their renewal date, but they would make a note in the file to stop automatic charges on the dat... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Client Advocate Team at ************ or email ******************************* at your convenience so we can try to address your concerns.
I am in utter disgust for so many reasons. I have been taking all 3 of my dogs to Banfield in nanuet New York for a very long time. The care plan seemed to be an amazing thing to help me keep up with my pets immunization at a reasonable price. Well about a month ago i called banfield to make an appt for my 2 year old blue nose pit because she had a pretty bad cut on her tail that she kept licking because it was clearly bothering her. I called on a Monday and was told that I could not be seen until the following Tuesday even ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Client Advocate Team at 877-500-2288 or email internet.inquiries@banfield.com at your convenience so we can try to address your concerns.
Horrible customer service and attitude experienced today while at the facility, and on the telephone. If one or more associates, does not know something, or is unsure of something, or better yet, lacks the capacity to explain something, it is best to probably ask someone that does rather than get a crappy attitude with a customer who is paying you for a service and then rudely stating “We don’t have to explain anything to you.” Long story short, I have terminated my wellness plans for all of my dogs and will never set foot b... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Client Advocate Team at 877-500-2288 or email internet.inquiries@banfield.com at your convenience so we can try to address your concerns.
Let me tell you a story. I'll keep this as brief as I can. My family has gone to Banfield for almost 15 years. My mother owns a Yorkie who has never seen another vet apart from the ones at Banfield. They were always good to us at the location we visited, so I had no issue taking my dog here for veterinary care. My very first dog was a beautiful yellow Lab. She was the best dog in the entire world, but I'm obviously biased. Shortly before her first birthday, my dog began to seize. Her first seizure was brief and after a visit... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Client Advocate Team at 877-500-2288 or email internet.inquiries@banfield.com at your convenience so we can try to address your concerns.
I have had pet “insurance” for 13 years. Well it’s not really insurance. I found this out the hard way. My dog just recently passed away on Friday jan 29th. I was unable to get him into any Banfield’s in my area ( mind you I live in the Phoenix metro area which there are Banfield’s everywhere) I was advised to take my dog to the emergency vet. The emergency visit was $117. I called to have my pet insurance canceled and I was told that it’s not really insurance it’s more of a discount and I still need to pay $112 to get my pe... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Client Advocate Team at 877-500-2288 or email internet.inquiries@banfield.com at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.8 star rating with 899 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open on Monday at 8:00 a.m.
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