Banfield Pet Hospital

Jamie A 

on BBB

2 years ago

Worst ever! My senior dogs plan just renewed. We had to put her down (done at the Banfield office) and they tell me I have to continue to pay for another 10 months or pay the year in full. I am HEARTBROKEN over losing my dog after 15 years and now have to see that charge every month. They won't even let me transfer it to another pet. Completely heartless company. They should be ashamed. 

Charlene T 

on BBB

2 years ago

We are currently a member of this plan, and will not renew. What a joke. We initially took our dog there to look at his eye. He has a tiny tumor on the outside of his eye that we would like to have removed. We got the plan did all the shots, and then took him in for teeth cleaning. They did give him ointment for his eye, which did nothing. so now they say we will have to pay the full price to have the tumor removed or we can renew our membership and on his next teeth cleaning they will do the removal of the tumor. For around... read more

Zachariah M 

on BBB

2 years ago

The staff is great, but their corporate is awful! They signed me up with the puppy plan and I asked for them to make sure it doesn't auto renew. Low and behold it auto renewed a year later. They even told me that I would have to pay for the 11 months left to cancel. ************** Do not use. Tell your friends, your family, strangers, and anyone else that will listen to stay away from this thieving backhanded company. 

Celina H 

on BBB

2 years ago

They cancel on you when you arrive at the location and don't even apologize. Then, when you attempt to reschedule, they inform you that no suitable time is available for your schedule. 

Lindsey W 

on BBB

2 years ago

I wish I could give them ZERO stars. This is such a total scam. Their services are overpriced and their doctors are evidently salespeople in white coats because they figure out a way to run unnecessary tests and conduct ridiculous procedures. We were so unhappy after getting our dogs' teeth cleaned that we called to cancel, but now they're telling us we owe $400 for each dog. This is after we've paid $570 in premiums and $400 out of pocket for the dental cleaning itself. They're saying we've received $1800 in services in <6 ... read more

Nicole B 

on BBB

2 years ago

I had ordered medication through Banfield pet hospital home delivery service for my pet. When I forgot to cancel it due to him needing a different medication for a skin condition I got a notification that it was going to be shipped. i cancelled the order but had already been charged the amount of the medication. When they said they processed the refund they said 3-5 business days and that was all. Apparently it got refunded to a different card on file instead of my bank account. the card is not even mine so guess I paid for ... read more

Heather H 

on BBB

2 years ago

They definitely charge you for the services they DONT provide. My senior dog of 13 is going down hill because she has been in banfields care. Switched her to a new vet in April that is quite out of my driving distance. Might give banfield another try at another location but I feel like the monthly charges are a scam. My pet has not been seen in a whole year! Everytime I call or see an upcoming appointment online to be made the workers always say "oooh, she's not ready for that".. you mean to tell me that a senior dog that is... read more

Deborah A S 

on BBB

2 years ago

This is not a ************ Vet hospital as claimed, surgeries, etc....This is false advertisement and it took me 14 yes of being on their wellness plan, needing a full service Vet hospital for my dog's condition to find that out. They only state that to get you into a locked 1 year plan, where if your pet even dies while on the plan you cannot cancel the plan. That is absolutely ?? absurd! 

Sophie M. 

on BBB

2 years ago

I used Banfield's wellness program for both of my dogs and never had an issue until I moved and went to cancel. The nearest Banfield is an hour away from where I live now. I requested a cancellation of my wellness plan and was told that when we cancel a wellness plan before the end of the current plan year, there are two options to choose from. Clients can pay for the services used or the rest of the wellness plan, whichever is less. For my dog it broke down as: Services used = $1,309.54 Installments paid to date = $610.80 R... read more