Banfield Pet Hospital

Mary Frances P 

on BBB

a year ago

HORRIBLE EXPERIENCE! SCAM! RIPOFF!I am requesting a refund for ********'s x-rays (*****) of $254.72 on 7/21/23.I was referred to SAVES last week, and they told me the **rays are unusable, unreadable. Upstate Vet in ********** told me the same thing over the weekend. ***** has been in a health crisis since 7/21. I have been on a wild goose chase since then, seeing 5 different vets in ***, with no proper diagnosis.I had asked to see them at Banfield, and was told, "They are on the computer. You can't see them."SAVES emailed me... read more

Kristina B 

on BBB

2 years ago

Total scam!!!! We bought the puppy plan for our German *******. I got an email that she was due for her final round of shots so I booked immediately but, online booking only had 3 weeks out. Now they are telling me the puppy plan expired at the end of august and will not honor the plan that I already paid $1k+ for. Terrible customer service and a complete scam. Never bringing my animals back here. 

Kenneth H 

on BBB

2 years ago

Great staff, however, I have been paying for my Wellness plan for 10 years they have taken care of ************** 5 years ago he hurt his back was all covered by plan. This month torn ACL cost $617 for Visit, XRAY, and meds , local hospital charged me $250 for same minus meds. What have I been paying for, plus when I tried to cancel they want me to pay till march this is just crazy to me, AVOID wellness plan. 

Saralynn A 

on BBB

2 years ago

Great vets but HORRIBLE company customer ****************** office. Tremendously long hold time or non- existant call back. Misleading products along with major bad bookkeeping that takes hours to correct-- if you can at all. DO NOT USE these guys-- only out for your $$. The pets could be groceries for all the corporate office cares. 

Heather S 

on BBB

2 years ago

Zero Stars - the wellness plan is a scam they tell you you can cancel at anytime but then insist you pay the remainder of the plan if you do cancel and send you to collections if you dont. I had an issue with the service which is why I cancelled. There is no accountability with this company which is obvious from the long list of complaints against them and *************. 

Mike T 

on BBB

2 years ago

Zero of Five stars I have trusted Banfield/******* Animal Hospital for the last 10 years. I have trusted the head veterinarian there for all of these years. I would never ever ever trust them to care for any four-legged fur pawed friends 

David Y 

on BBB

2 years ago

Do NOT enroll in Wellness ****s. I run an animal rescue, and use to recommend them with each adoption. My 14 yr 7 mo old dog passed last month. Ive had her since she was 7 weeks old, and got a Wellness plan the first month ($34 per mo.). Over the years the rates have gone up, and this past year, it jumped almost 50% to $79.95 per mo. But the bad part is they closed down 2 of the 3 locations in our county, now requiring a ***************** addition, that remaining location was understaffed on vets, and hard to schedule appoin... read more

karen b 

on BBB

2 years ago

My experience with Banfield Pet Hospital in ****** ** has been good for my dogs overall. I take full advantage of the dog wellness plan for both my dogs. I am pleased with the care of my dogs and that's where it matters most. My complaint is their phone system. Here is what I experience whenever I call 1) they don't answer. They DID finally get one of those automated answering systems that puts the call into a queue, but prior to that, they just simply didn't answer the phone if they were dealing with a lot of customers at t... read more

Krista C 

on BBB

2 years ago

Horrible customer service. I have never needed to leave a review for a company before, but I wish I could go back and not choose this company for my pets insurance. Save your money and choose someone else.