Banfield Pet Hospital

Carol G 

on BBB

a year ago

Banfield misdiagnosed my dog, telling me she needed knee surgery to the cost of over $6000. They also said she had severe arthritis and spinal damage . My dog was 2 years old. I took her back to the original vet - drive from ******* back to Georgia and was told she was misdiagnosed. I even thought and spoke to Banfield about putting her to sleep. I had signed up for their optimum wellness care and still was charged Emergency visit rates and higher than normal rates. *** asked to be let out if the contract- spoken with the st... read more

Payton B. 

on BBB

a year ago

I went to the vet to get my dogs abcess looked at, the original vet I had went to said my dog needed surgery immediately, but they couldnt get my dog In For surgery until July, it started end of May. I called plenty of vets nowhere could get my dog in. Until I found Banfield in mid June they got him in immediately and gave him the surgery. After they prescribed the wrong antibiotics and gave us pills instead of the liquid. They pulled all of my dogs teeth out and expected him to be able to take this pill antibiotic I asked f... read more

Mariana S 

on BBB

a year ago

the worst experience I've had! I had a wellness plan for my dog ??that I paid for every month. It was an automatic payment. Every month I saw a payment to Banfield Hospital on my bank statement, I knew I was paying them so I didn't pay attention to the dates they withdrew the money. When I paid attention to the dates, I saw that they have been withdrawing double payment every month for 2 years. I tried to call the billing department, they asked me if I know an animal named ***, and if I know who **** is?! I said I don't know... read more

Abigail G 

on BBB

a year ago

Lack of knowledge! Lack of communication!took my dog for x-rays, very vague in explaining the problem, they don't know what they are talking about. had the audacity to tell me i can make an appointment for a consultation with the company who will be doing the surgery and the cost will be approx $150.00 and surgery will run about 5-7k, all they could say is my dog has soft tissue on her back leg, and will possibly need surgery. i had to call 3 times to get the results of the xrays, and i called 3 additional times to obtain a ... read more

Amber M 

on BBB

a year ago

I have had the Optimal Wellness Plan for my cat, Jaycee, ever since I got her in 2021. Upon signing up for the plan, they ask for a card to be saved on file for the plan to pull payments for. My card method of choice twas a ***** ****** ****ending in ****. This card has always had the payments pulled from it with no issue. Recently, starting around June/July 2023, I started using my debit card ending in **** to make payments. I NEVER changed the payment method or authorized the card to be charged UNLESS I called in. I tried ... read more

Brandy P 

on BBB

a year ago

Total scam. My pet died so I tried to cancel my plan wellness plan. I was told there was no account for me. No account?! They've been taking ***** from my account for years but I have no account? I called customer service only to sit on hold for hours and them I was hung up on. Totally a scam. If I get another dog, I will definitely not being them again! 

Kalea A 

on BBB

a year ago

The wellness plan *** seem like a good idea but if your dog dies unexpectedly you are still responsible for paying for however long is remaining on the plan. We wont have a dog after tomorrow and still have to pay for close to a year for a service we cannot use. Do not get the wellness plan. Its ridiculous that we have to pay for an animal we do not have anymore. This company is a scam and should be ashamed of themselves for making customers who have lost pets to keep paying for services that will never be used again. We wil... read more

Renee P 

on BBB

a year ago

If I could rate with no stars I would, this place should be shut down nobody should have to put up with the nonsense this company has brought on me. First do not I mean do not get a wellness plan, it is a scam for them to force medications on you that are not good for our pets. I specifically told my Banfield location I wanted a certain heartworm medication I had been using for my dog since I adopted him and they completely disregarded me because of my wellness plan. I will continue to fight for my pets health, I'm not givin... read more

Marilyn C 

on BBB

a year ago

Their wellness plan is a scam. Period. Do not do it.Also, my dog was having breathing problems during the heat wave. I took her in and the Banfield vet looked me in the eyes and asked me if I wanted to euthanize her! Said her breathing was not going to improve and let's talk packages!! $189 to euthanize and cremate. $500 if I wanted her ashes back. After shedding tears I said I would go get my husband. My husband said let the dog live out her little life. We got some cbd oil which helped. the weather got cooler and it has be... read more