Banfield Pet Hospital

Dawn C 

on BBB

2 years ago

I have had 2 dogs with Banfield. My 1st dog, ****, had passed away and when I contacted the wellness plan they said she had exceeded her cost on the plan and I had to pay the remaining 9 months. This was just after I was forced to take her to another Banfield that performed services that we already done at my normal location in ********* **, to which cost me over $700 additional for services they did not need to do. My second dog, Marshmellow, was put down on January 17, 2023. I had taken him to Banfield in ***** **. On Janu... read more

Joyseline A 

on BBB

2 years ago

DO NOT I REPEAT DO NOT GET BANFIELD from petsmart.I have 2 pets ive been with them for 9 years and it has been the worst experience EVER!The Vets are great where i take them in ********* ******** but banfield insurance is the worst.When your renwal is up they stop payment then charge you a fee stating you had insufficent funds.THIS IS ALWAYS happening.Try to cancel and they alwasy have excuses that you have to pay full year etc.The most recent the pay was to come out the 19th and its the 21st and they said they treyd to take... read more

Heather T 

on BBB

2 years ago

I didnt receive the appropriate services for my dog I provided the shot records they gave my dog the not needed vaccines I provided them the shot records they did the services anyways for my dog I dont feel comfortable coming back because they didnt have any sympathy or support it actually made her sick from the vaccinations. Than they put balances in credit report without properly notifying 

Daniel L 

on BBB

2 years ago

I am incredibly disappointed and annoyed by your team at the *********************************************** location.I consistently across 3 different touch points requested that the vet and front desk associates not try to upsell me for ear treatment and/or other potential preventative issues outside of what I came in for. I had made it clear I already was taking care of it and that it was not the primary focus. My pet's skin infections and bumps was the only reason I came for.I not only had to refuse treatment and medicat... read more

Kathryn P 

on BBB

2 years ago

I have had the wellness plan for my dogs in the past. When I got a cat, I signed her up for the plan. They almost killed my cat when they spayed her. I cancelled the policy so it wouldn.t renew and never took her back to the vet. First payment was made on July 25, 2022, which means the last payment should have been in June. They just charged me for July(the policy expires on July 25,2023). They claim my first payment was a membership payment and not a policy payment. That is not reflected in the payment history on my account... read more

Calie C 

on BBB

2 years ago

I have been a banfield OWP member with multiple dogs for almost a decade. I recently had 4 dogs on OWP, but in the last year the level of customer service and quality of care has significantly decreased to the point where we have removed our oldest dog from their care and changed his vet, and have cancelled the auto renewals on our three remaining OWPs. I would have just taken my other three out of their care immediately if it werent for the cost to cancel the plans. Today I was trying to downgrade my current puppy plan beca... read more

Cheryl H 

on BBB

2 years ago

On June 22nd I took my dog to the vet I was asked if I wanted an upgrade to my dogs wellness plan to help me save money on a procedure my dog needed. I agreed but was not told that the upgrade would cancel my old plan and would create a new plan with a new renewal date.My original renewal date was 12/15 and now am told my renewal date is 6/22. To take my dog to Banfield for one visit equates to driving 180 miles so I was going to cancel in December but because of this deceptive act I am told I can't cancel until much later b... read more

Anjie L 

on BBB

2 years ago

I have been coming to Banfield for many years but the last 2 appointments I have had I have wanted over an hour to been seen ! This is ridiculous! I dont recommend going to the Banfield in ******* ** 

Sofia B 

on BBB

2 years ago

My dog was seen at this clinic on Friday, 6/30. Hes had some health issues the previous weeks and we were advised to take him to Banfield. At that time, my dog had been lethargic, stopped eating and had a persistent cough. The morning of the appointment, my dog was so lethargic, I had to carry him to the car.I specifically mentioned all details over the phone, as well as in person. Once the visit was over, I received a phone call from Banfield saying omg! Hes like totally fine, hes like super happy! Blood test came back tota... read more