Banfield Pet Hospital

Pat L 

on BBB

2 years ago

My complaint is with their pet insurance. **************** premiums end when a person dies. At Banfiled. even when you pay for them to euthanize yor pet, they charge until the end of a 12 mo policy. This seems like poor ethics and fraud. They ******** for a period when they have no services to providr. 

Suza L 

on BBB

2 years ago

I strongly DO NOT recommend Banfield as they still insist on dropping off pets despite the PANDEMIC being relatively over and they frequently have so few vets that it is hard to get an appointment at a convenient location and when you finally do get there, there is a LONG LINE and the staff turnover is ridiculous and once you sign that agreement, you are committed to paying that amount monthly and you cannot cancel until you have paid off some exorbitant bill that they charge for every little thing they do. I really HATE thi... read more

Sandra W 

on BBB

2 years ago

I currently have a wellness plan that includes spaying my 6 month old pup. Took my pup for spaying and this is when their neglect came to the forefront. About a week ago I completed my pup comprehensive exam (1 week prior to spaying). At drop off the front desk informed the cone and painkillers were for additional cost even though my package included spaying and those were not optional. Front desk also talked me into purchasing extra meds for nausea and the chip. Extra $100. After leaving the surgeon called about taking out ... read more

JC L 

on BBB

2 years ago

Banfield hospital has mutilated my dog's ear in an attempt to fix a condition, but I'm still having a problem. They charge for a plan, but do NOT demonstrate the ability to handle and treat my dogs. Now they claim they cannot sedate my pet, so I get my bill, but no treatment. 

Sivert G 

on BBB

2 years ago

The hospital was good, but the WELLNESS PLAN is a bit of a RIP-OFF. We had the plan for several years, and thought it was reasonable. But WHEN OUR DIED, Banfield REFUSED TO CANCEL THE PLAN. They claimed we had used $300 in services that we had not yet paid for. Keep in mind, we paid for this plan for about a decade. And when when our dog died, we paid Banfield over $500 for euthanasia and cremation. They refused to count that against the $300 they claimed we owed them. I thought that was scammy.,I tried to talk to a represen... read more

Roshelle H 

on BBB

2 years ago

Both my dogs passed and Banfield is still charging me on wellness plan. They said I couldnt cancel because i didnt pay a full year. This was in august and its now june. 

Jessica D 

on BBB

2 years ago

Let me start by saying, they get one star from me just because ************ is the best human and vet we have had.If I'm just giving stars based off of customer service, and buisness practices, I wish I could give zero stars....or even negative stars. Now bare with me because this is a doozy and its going to be long.We have been with the vet for over 6 years. The only complaint we ever had was that the front staff was often rude, and the process of getting medication filled was almost impossible. We would wait ***** minutes ... read more

Beverly O 

on BBB

2 years ago

My dog died April 3 and Banfield is forcing me to continue paying $57 a month for ************** plan for 7 more months hundreds more dollars I feel they are UNETHICAL AND ROBBING ME I was a good loyal customer and THIS is how they repay me!!!?? 

Ashley D. 

on BBB

2 years ago

BANDIELD HAS BEEN SCAMMING ME AND LIEING TO ME TO PAY EXTRA EXPENSES THAT ARE UNNECESSARY FOR BOTH MY PETS. THEY TALKED ME INTO SIGNING UP BOTH MY PUPS FOR THEIR WELLNESS PLAN WHICH IS COSTING ME 75 A MONTH FOR BOTH PETS TELLING ME THAT I WOULD BE SAVING MONEY IN THE LONG RUN FOR THINGS MY PET WOULD NEED FOR HEALTHCARE THEY DID NOT EXPLAIN THAT IT WAS A YEAR LONG CONTRACT WHEN I SIGNED UP. THEY ALSO BEEN PULLING MONEY OUT OF MY ACCOUNT MULTIPLE TIMES AND WOULD NOT EXPLAIN TO ME WHY IT WAS HAPPENING AND THEN ALSO LIEING ME ME... read more