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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The wellness plan is a scam. It's unbelievable how Banfield gets away with scamming so many people. For a whole year I have been making monthly payments for a dead cat! And my 3 year old cat died due to their negligence! When I tried to cancel my cat's plan after she died, customer service gave their "apologies" but said the contract is binding despite my cat dying under their care. It's so corrupt and heartless.I will never bring a pet to any Banfield ever again.
Business response:
We are sorry to read about your loss. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog has been with Banfield for about 10 years. She is 14 now. She gets her teeth cleaned every year. She hates going there, she cowers and cries and refuses to go in, it is an ordeal to get her into the back, she is scared to death. She has dental issues and has to have her teeth cleaned. My husband does not like Banfield but I like having a wellness plan and I thought the dog just did not like going to the vet. We adopted her at 1-1/2 years. 3 times she has had difficulty breathing after this procedure. 2 years ago she h... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Our furbaby, **********, was under a Banfield Wellness Plan for just over a year, beginning in 2021. He died suddenly in June 2022, and I reached out to Banfield to cancel the policy. Conversations with customer service reps were futile. Compassion was non-existent. The $56+ monthly fees continued for the next eight months and, $400+ later, we are free from the money pit. It was reliving Fitzs death every month. Since then we found the courage to adopt again, researched and found another company that ensures plan cancellatio... read more
Business response:
<p>We are sorry to read about your experience. We would be happy to talk about the Optimum Wellness Packages, cancellation options and your account(s) in particular if you would like to contact us. </p><p>We are happy to hear that you have opened your home and hearts to a new pet and wish you the best.</p>
Wellness plan is a scam they charge even after cancellation.
Worst place tech was very ignorant and rude. Was told my puppy was older than he is and mixed when not confirmed. Told me there health plan fully covers every puppy need come to find out it doesn't. Then to cancel same day they charged me over $500 just for reg visit I've paid less for 2 surgeries and vaccines in one visit at my old vet who retired. For them to tell me my dog is older and mixed without verifying is rediculous. I called to cancel there plan after finding out it doesn't cover everything like I was told it cove... read more
Good service BUT DO NOT get the insurance. I fell for that scam and now I'm hitting my head against the wall for it. $54 a month (you're locked in for 12 months). With the dog I had before we would go about every 6 months to get seen at a pet clinic in ******* (not Banfield) and I would never pay more than $230 for the visit (that includes medication, labs, etc). He passed away from old age. With the new dog I have I fell for the scam. $54 a month but you still have to pay almost everything out of pocket. I would leave payin... read more
We have had our beautiful Golden Retriever on the wellness plan since *** 12, 2016. Unfortunately, on 2/11/23 *** collapsed and died instantly in the middle of us walking her. We brought her right to Banfield. We were totally shocked & devastated because she had just had her wellness check-up visit 1.5 weeks before and was given a good bill of health. A couple days later, I went on the Banfield app to reread her medical notes and her entire account was wiped clean. I could not access anything. I called Banfield and was told ... read more
In my greatest time of need- these people were very gentle, caring. My precious pass away and they are cremating my baby Spidey. They clip his hair for me going to *********** prints and I even received a card from them that touched my heart!
Business response:
We are so very sorry to read of ************ of your pet, Spidey. It warms our hearts to know that our hospital team was there for you as you navigate these difficult times.
Wish I could give a ZERO star!! Our dog died of a dinner plate size spleen tumor 6 weeks after her comprehensive visit. If the vet would have at least pressed on her abdomen they would have felt the HUGE tumor that was there and there might have been a chance to save her life!!! SO -- not only did our dog DIE because the vet did not do a REAL Comprehensive Exam, Banfield will not let us cancel the WELLNESS plan of our DEAD DOG!!!!!! Love that I am paying a monthly fee for WELLNESS of a DOG that Died because of Banfield LACK ... read more
Business response:
We are sorry to hear about the loss of your dog. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.8 star rating with 898 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 8:00 a.m.
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