Banfield Pet Hospital

Meris P 

on BBB

a year ago

They are scammers, they give you a plan without notification and then you can't cancel it. You call and they leave you on hold for an hour or more, they send you to another department and you continue on hold for another hour. This supposed medical plan is a scam, and they also threaten to send you to the credit bureau. Psychologically I am very affected, I also checked my bills and they charged me for tests and medicines that were not indicated for me. This is everything wrong with this hospital 

Linda S 

on BBB

a year ago

I recently had to have my pet put to sleep which as unexpected and I notified Banfield about this and asked how do I cancel my plan. I received an email saying that I would need to either pay in full the remainder of the contract or keep paying the monthly fee until the end of the contract. I told them that is horrible that I had no idea that I would have to go through this horrible experience when I brought her in and they should make an exception - NOPE NOT AT ALL. What kind of nonsense is that? There should be exceptions.... read more

Kourtney L 

on BBB

a year ago

I have made multiple attempts to contact Banfield Wellness regarding phone calls of a billing issue (I was given the option to pay $50/mo) and have now been given information that I have until next week to pay a lump sum ($200) of my deceased pets remaining amount of billed service or it will go to collections. Who am I able to contact regarding this issue? The credit card on file was replaced and when I tried to update it to continue payments, I received an error message and spent numerous hours trying to get someone on the... read more

Colleen H 

on BBB

a year ago

Their wellness plan is a scam. Like all of the rest of the reviews, I was told by their South ****** location staff that all kinds of services were covered under a monthly plan and I could cancel any time. Meanwhile, they still take your pet out back and you're not allowed to go with them despite Covid restrictions being over. Then they bring her back and tell you they went ahead and did things without asking you first! Only in trying to cancel did I figure this out, somehow having racked up $600+ worth of debt, while I was ... read more

Gretchen F 

on BBB

a year ago

They will not approve my dog's prescription because the vet who I saw a few months ago has left the practice. The prescription was approved for a year, but I purchase the product quarterly. They insist I have to bring my dogs in to see another vet. It is completely ridiculous, and they obviously do not care about keeping animals healthy or they would approve the Chewy order for the preventative medications my dogs are on. The only thing Banfield cares about is making more money. Stay way from them. They don't care about your... read more

Josh J 

on BBB

a year ago

Certified GARBAGE, the only scam that exceeds this is 3 card ****** Once you get the insurance its an annual contract although it was explained as a monthly plan. Took the dog to get his teeth cleaned Vet wanted to do blood work first (covered in the plan) his labs came back with low liver levels so she didn't want to do the teeth cleaning and that's understandable. I had the highest plan xrays and scans were over $400 out of pocket so I skipped that option. Since the Vet didn't do the dental cleaning the blood work was now ... read more

KS O 

on BBB

a year ago

Trying to cancel my wellness plan and can't get anyone on the phone. Seems intentional. Waited on the phone 55 minutes then *** said he could not find the plan. Waited 37 minutes and then they hung up the phone. Waited 1 hour 25 minute then pushed 1 for a call back. Called me back about 30 minutes later and he said he had to transfer me to a different department so I was put on hold again. Pushed 1 for a call back and nothing 4 hours later. Called back and messages said they can't take any more calls today. Said I could leav... read more

george r 

on BBB

a year ago

Will definitely spread the word to avoid this place. They talked me into a plan during a visit, highlighting ****************** of course. Never bothered to mention I would be locked into a year long contract. Just tried to cancel and they want to charge me $500 for services that they wont even be providing. Business like this, that are constantly trying to get something for nothing are really the scum of the Earth. 

Kaitlyn L 

on BBB

a year ago

I have worked here for about 2 weeks. I originally left my full-time position from working with dogs for 6 years to work full time for Banfield pet hospital in **********. I had to start late because of their mistake with the background check and my hours also were cut. I had witnessed managers telling dogs to shut up. I had opened up to the managers about my anxiety disorder and how I was having bad panic attacks from a recent stove fire I had gone through at home. I had a panic attack one day because of how chaotic the env... read more